Wow, where to begin?! We were a group of 15 in 4 rooms with problems galore. I will try to list them all.
At 12:30am we returned from dinner only to find our shower and bed filled with bugs. We called downstairs and reached an unfriendly front desk person who said she would send someone to clean it up. We were disgusted with the amount of bugs in the room that we asked to switch rooms. Deb, the unfriendly front desk person, sighed as if it was a hassle for her to move us. After waiting a few hours for bell service, we were finally in our new room at 3:30am.
The next day we found cockroaches roaming across the bathroom floor and caught them with glasses. Again, we called downstairs, and reached Deb who said there was nothing she could do about it. I explained we needed a manager to come up stairs and remove the cockroaches from the room. She said there was no one on site, we would need to do it ourselves and hung up on me. When I called back down, she picked up the phone and said I can see your room number, I will continue to hang up on you every time you call. This repeated about 5 times until she answered the phone and said she was sending security to my room to remove me from the property for harassing her. I told her it would be appreciated if she sent security up stairs to remove the cockroaches from my room.
Security indeed showed up expecting to find unruly guests and instead learned about the cockroaches. When they called downstairs to say we needed cockroaches removed from the room, she told security there was no manager on site and to have us do it ourselves! Disgusting!!
Now let's talk about the pool service. When we checked in we were told there was an adult pool party at the Chiki pool with a DJ. We were very excited about this. We got to the pool and it was so crowded, there was no place to sit, no chairs, no tables available. Just a bunch of empty lounge chairs with towels on them. We finally found 1 chair for 15 people and decided we were just going to share the chair and put our stuff on it. We asked a pool staff for towels. He brought over used towels. Seriously, one was wet, another one had food on it and none were folded. We asked if they were used and he said "yes, but it's all I have right now." Gross!!
Another one of our rooms also had bugs in it. We called to alert the front desk staff and all they said they could do was come and bleach it and change the sheets. So we had them do this, but, honestly, to not even get a night comped or an apology from the management, or at minimum the management checking us on the next morning is absolutely unacceptable. This room also reeked of cigarette smoke.
There is so much more - hallways filled with dirty dishes and room service trays for hours (probably where the bugs come from), not enough staff on hand given that it was close to capacity, no manager available on night shifts, just a terrible experience for all 15 of us.
Gist - Dirty, overpriced, unfriendly staff, not enough staff.
With so many options in Palm Springs, you really should look elsewhere . There is no reason to stay here. Fortunately, we had great company and were able to enjoy ourselves. Just not the resort.
- Official Description (provided by the hotel):
- A stylish and styled, eclectic, cool, bohemian getaway. Inspired by the nonchalant elegance of Slim Aaron’s photographs, The Riviera is free spirited, vibrant, playful and bohemian with a sprinkling of retro nostalgia. The whimsy of Hollywood Regency in the guest rooms merges with the eclectic spirit of the public areas and makes for a perfectly unique resort getaway in Palm Springs. ... more less
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- Also Known As:
- Riviera Resort And Spa, Palm Springs
- Riviera Resort & Spa, Palm Springs Hotel Palm Springs
- Riviera Hotel Palm Springs
- Riviera Resort Palm Springs
- Palm Springs Riveria Resort