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“awesome customer service”

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Courtyard Palm Springs
Ranked #28 of 73 Hotels in Palm Springs
Certificate of Excellence
drkhan
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“awesome customer service”
Reviewed 22 May 2014

i was really impressed with their front desk. Both guys were very professional, helpful, and made my stay with my family very comfortable. I guess this makes up foe the bad experience i had in burbank.

Positive - nice and clean rooms, bed was comfortable, room has a small balcony, fridge, asked for a microwave and sofa. Hotel has a nice bar and cafe area along with food and snacks. They do have a shuttle to take you to downtown or you can walk, t is just a mile away. Pool was average but hey at least you don't have to pay money for things like at other hotels.

the only neg i can think of distance from downtown but it is not bad like some posters made it sound like. we walked to the town couple of times and like i mention before, it took me 20 min. They also have shuttle that will drop you off and pick you up if you don't want to walk. The size of the room was lil cramped If you are with a family like i was.

I would recommend this hotel if you are in town and the price range/night is not bad at all.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doc k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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395 reviews from our community

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Rating summary
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San Diego
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 May 2014

Last weekend, a group of ladies in our family enjoyed our annual Palm Springs retreat, this time at the Courtyard Palm Springs. We liked the fact you could get a snack in a restaurant atmosphere, retro type décor with plenty of comfy seating and your own private TV at the tables. Pool was great and not too large. Our rooms had free wi-fi, fridge and micro, which was nice for snacks and cold drinks.

I felt the size of the suite (there are only three at this hotel) was rather small and cramped, with very little relation to pictures from the website. Beds were wonderful and soft...

Room Tip: Rooms with balconies overlooking the pool are probably better.
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  • Stayed May 2014, travelled with family
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Helpful?
Thank pathager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simi Valley, California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2014

I had a very nice stay at the Courtyard Palm Springs. The staff was friendly, helpful, and made my stay very comfortable. Restaurants are nearby. The hotel has a bar and café along with some snacks, in case you get in late.

Room Tip: Internet, refrigerator, coffee maker, and microwave. The suite was really beautiful. It was very qu...
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Green Features: Always nice to see recycling and green practices in a large chain.
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cari C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
110 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 16 May 2014

Location was poor, long walk into town, especially in sweltering desert heat.
The rooms were good, large and comfortable, free wifi, standard Courtyard fare.
The service was excellent, friendly and efficient.
Restaurant/bar area shuts down fairly early, combined with long walk into town gets you off to bed promptly! Taxis are fairly cheap, just not sure why anyone would build a hotel so far out of a fairly small town.

  • Stayed April 2014, travelled with friends
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Helpful?
1 Thank bruce14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSCourtyard, General Manager at Courtyard Palm Springs, responded to this review, 19 May 2014
Dear Valuable Guest

Thank you for taking the time to give us your feedback. Thank you for staying with us. We do provide complimentary shuttle service to the downtown area in the evening hours as well as in the afternoon. My apologies you were not informed of this service. The Bisttro is open for breakfast and dinner 7 days a week. Again, I appreciate your feedback

Sincerely
Vanessa Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moreno Valley, California
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 May 2014

Situated away from Palm Canyon and the noise. A no frills, comfortable and clean room. The place is nothing to shout about but the staff was outstanding. They acted like this was a five star place and were great.

Room Tip: Ask for a room that is quiet because families do frequent this place and kids can get loud
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  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank AvrilSuzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 May 2014

I stayed here for several nights during May 2013. I was in town for business. This is a very basic, no frills hotel (as you would expect). The rooms are predictable in every way. The place was clean and quiet. The hotel does not have any real dining. In the morning, a breakfast bar is open and it has a limited menu. No food for lunch or dinner. When I booked the hotel, I was hoping I wouldn't need a car because the hotel is close to the airport and was right across the street from my meetings. Like everywhere in CA, however, you need a car. Palm Springs has many great restaurants but it will be a long walk from this hotel, which is kind of on the outskirts of town. Not much around it. Plus, walking is even more difficult when its over 100 degrees. So, if you're staying here, my biggest advice would be: get a car. I ended up walking back to the airport and renting a car after I got there. Should have just gotten a car from the beginning.

  • Stayed June 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Bluetornado0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PSCourtyard, General Manager at Courtyard Palm Springs, responded to this review, 16 May 2014
Dear valued Guest

Thank you for taking the time to write your comments, your feedback is appreciated. I was a little surprised when i read your comments, as our hotel provides complimentary shuttle service to and from the airport. We also provide shuttle service to the Downtown Palm Springs area at specific times in the evening. We also provide a shuttle at 12noon to the Downtown area. We provide shuttle service to the convention center as well. I am sorry that you were not informed about all of these options. We are located about about 1 mile from the airport and downtown.

Our Bistro is open for breakfast and dinner - we also serve starbucks coffee throughout the day.

Again, my apologies and I hope you give us another chance.

Sincerely
Vanessa Perera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 May 2014

Our family had a get together at a cousin's home in Palm Springs and we needed accommodations that were close enough so that when we returned late at night we didnt have to go too far.
The Courtyard by Marriott Palm Slrings was that place, We had children in tow.. Summer was hot and we wanted to make sure there was a pool for the kids to frolick in.
I patronize Marriott hotels as much as I can because of their great service , great staff, comfortable beds, soft and clean bed sheets, lots of pillows, clean rooms and good WiFi access. Their prices have gone up in the last few years but I make sure to reserve well ahead of time to take advantage of any specials. for our stay here, It paid off to reserve way in advance for this reason. And, because of this predictability which is the hallmark of a Marriott hotel property, we were glad to stay with them... No surprises, no complaints... Everything as expected... Thank you,Marriott for keeping up the good work!

  • Stayed June 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank EWWSanFrancisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Palm Springs

Property: Courtyard Palm Springs
Address: 1300 E Tahquitz Canyon Way, Palm Springs, CA 92262-6716
Region: United States > California > California Desert > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Business Hotel in Palm Springs
#28 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard Palm Springs 3*
Number of rooms: 149
Official Description (provided by the hotel):
The reinvented Courtyard Palm Springs Hotel by Marriott puts you in the center of it all, one mile from the Palm Springs International Airport and the serenity of downtown Palm Springs. Enjoy easy access to over 100 golf courses, Mt. San Jacinto's Aerial Tramway, and being walking distance to the Palm Springs Convention Center. Take advantage of our renovated lobby and guest rooms. Relax easier in updated luxury with Marriott bedding. All of our spacious guest rooms are complete with large work areas and enhanced Paul Mitchell amenities. Our lobby offers flexible work spaces, including complimentary Wi-Fi and up-to-date news, weather, and airport conditions via our touchscreen GoBoard. Fuel up your morning in our Bistro, featuring Starbucks and a la carte breakfast items. At the end of a long day, come back to enjoy cocktails and dinner, unwind by the pool and whirlpool, or head outside to connect with friends or colleagues on the patio and fire pit. ... more   less 
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Also Known As:
Courtyard Palm Springs Hotel Palm Springs
Palm Springs Marriott
Palm Springs Courtyard

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