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“A Disappointment”
Review of Colony Palms Hotel

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Colony Palms Hotel
Ranked #26 of 73 Hotels in Palm Springs
Certificate of Excellence
California
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Disappointment”
Reviewed 29 November 2010

Although the reviews for this hotel were mixed, we decided to give it a chance and our impressions were mixed as well. The hotel is sited on a very busy street at the north end of old Palm Springs. Most rooms are not on the street but with windows open the sound does travel. The pool area and grounds are delightful but our room (#15), a deluxe double queen was a disappointment. It was a designated handicapped room (which we did not request) but, surprisingly there was not much floor space and no desk or table other than a small table between the two beds. There was one very low, odd shaped chair and a bar area stocked with overpriced liquor, sodas and snacks. The bathroom, was spacious, however, the shower had no curtain or door so water sprayed all over the place and the shampoo and soap had to be set on the floor as there was no shelf. The floor in the shower was of regular wall tile so was quite slick. The sound insulation between rooms was not adequate. We could hear showers running above and to both sides of us. The room was on the first floor and had one small window that opened on to a side street parking area and large air conditioning units and one small window in the bathroom that faced the pool area. Not very conducive to enjoying the lovely fall weather. The front desk staff was not responsive to a request to change rooms--they did not call us as promised. Bottom line, this hotel might be fun for a group gathering as the garden and pool are lovely but it is very pricey for very uneven service and a less than desirable room. Finally, this hotel advertises that it is designed for adults but we had a family with a young child chatting loudly just outside our room on several occasions.

Stayed November 2010, travelled as a couple
Helpful?
Thank MaturePilgrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
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English first
Phoenix, Arizona
1 review
Reviewed 22 November 2010

This is a great intimate hotel, very romantic with impecable service. From the moment we arrived at curb side the service was outstanding. The valet was accommadating and friendly carrying our luggage to the lobby and then after check in up the stairs to our second floor room. The front desk was friendly and efficient. The manager personally greated us-wow what service. The small lobby had beautiful fresh cut floors, scented candles that smelled amazing and a feel of opuelance. Once in the room the valet/bell hop offered to give us a tour of the room. The room was spacious and beautifully decorated, large shower for two and comfortable king bed with two oversized leather chairs and coffee table. The room had its own veranda with mountain views. We decided to get something to eat and were told the restaurant was across the courtyard to we walked through the courtyard wandering through buddah statutes, water fountains, outdoor fire places, past the jacuzzi and past the beautiful pool to get to the hotel restaurant the Purple Palms. Dinner was delicious and the service impecable. We were seated poolside, overlooking the pool with the mountains in the background-truly romantic. Our meal started out with scallops in a cream sauce and fried manchengo cheese, need I say more. Then we order rib eyes and brocollini-there were lighter menu options but what can I say we were on vacation. Everything was perfectly cooked and presented. Wow, just thinking about it makes me want to go back. After a good nights rest we ordered room service for breakfast, which arrived in 15 mins, unheard of! ....carmelized bananas and pecan pancakes, omelette and coffee. What can I say the hotel is a gem in the desert.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drcanham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 November 2010

Stayed just for one night after getting a seemingly decent rate online. While the hotel is beautiful and the rooms are lovely, you should note they also charge a "resort fee" of $25. This is supposed to cover street parking , internet and use of the facilities. So what does the rest of my nearly $300 bill go to then? It felt like Nickle-and-dimeing. And such a cheap ploy for such a nice place. The other thing that got me; while the room was tidy and well appointed, the floor was filthy: after a few barefoot minutes in my room, my feet bottoms were black.
Bottom line; come hang out at the restaurant if you want to see this place. There are several less expensive options within a block. The hotel is nice but just not worth the money, unless you have it to burn.

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank e-travelchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 16 November 2010

The grounds and pool area were beautiful, especially the jacuzzi, but there is no poolside scene to speak of -- all senior guests. We dined one night in the atmospheric Purple Palms, which was a bit like being in a David Lynch movie. Our waiter was a real character. The food was excellent.

All in all, this hotel has its own virtues but is aiming to attract a young hip crowd who are actually frequenting The Viceroy and The Parker. It doesn't have the glamour or clientele suggested by its website.



On checking in, I was given a bill which was not what I'd booked through Smith - it whacked the tax on again at an extra $87 and did not include the deposit of $50 I had already paid. called Smith to check, and sure enough tax was already included in their room rate. They
phoned the hotel to sort it out. On checking out, the tax was still on there and the deposit hadn't been deducted - there was no apology of any sort, they actually seemed a bit suspicious and made me show them my Smith booking record on my iPhone, which I thought was unfair as I would have been out of pocket had I not checked.

Oh, and I still can't figure out what the $23 per day 'resort fee' was for as no-one ever even offered to carry our bags.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angel2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Murrieta, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 November 2010

Had a nice stay here, and would recommend it and come back again.
PROS:
Beautiful lush grounds, very well-cared for.
Nice touches in the rooms, such as chrome fixtures and beautiful vanity.
Everything seemed very clean and cared for.
The pool and hot tub area is nice, with lots of little places to get away and feel like you're not just in the middle of the crowd (chairs set back in the trees, cabanas, a fire pit area, etc.).
The TV channel selection was good.
Friendly service.
CONS:
I don't think the rooms have chairs in them (I know our Cabana did not). Sitting on the bed the entire time was wearying (and the bed seemed a bit worn out from others doing the same - we flipped the mattress and it helped).
4:00 Check-in.
Wall photos in the rooms with nudity.
Resort fee (though normal in P.S.)
Expensive spa, restaurant, and extras
Small TV
If you like the poolside music, great. If not, you can't get away from it.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank socalsweethearts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 November 2010

Small little motel, that looks like it got a makeover. The rooms don't look as nice as they do in the pictures. When I walked in I was like, "This ain't no 4-star!" How do hotels get these stars? Four stars for what???? Small pool. Weird staff. Old buildings, carpets, beds. The restaurant was hip looking and the food was good, and the location was right downtown palm springs, but other than that, I would honestly rather stay at a Holiday Inn for half the price. Look elsewhere.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LASteve1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TIMinPS, Manager at Colony Palms Hotel, responded to this review, 10 November 2010
Thank you for your feedback. It's feedback like yours that help us to improve.

Similar to most of the luxury hotels in Palm Springs, the Colony Palms is historic and was originally built in the 1930's. In 2007, we invested close to $17 million rehabilitating and restoring the Colony Palms to it's former glory. We believe that creating all of the amenities of a 4-Star luxury hotel while at the same time preserving it's historic nature is what made the Colony Palm's be singled out by such prestigious sources at Condé Nast and Travel + Leisure as one of the premier luxury boutique hotels in the world.

We apologize if your visit with us was anything short of remarkable. We take great pride in exceeding all of our guest's expectations.

CPH MANAGEMENT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 November 2010

We (me, my wife and our daughter of 8 months) were at the Colony Palms for a wedding in late September and stayed for a few extra days - 4 in all. We were very happy with pretty much everything about the hotel with special mention to the staff who were amazingly helpful and attentive - we have found that travelling with a young baby, the response can be varied, but the Colony Palms were very good with every little (probably annoying!) request we had.

I know the hotel is marketed at a young, single crowd and it does this very well with an awesome vibe of pool / cocktails / food / loungers galore, but I will let others more in that demographic review that aspect of the hotel - I will instead add a few words on the practicalities of taking a baby to the Colony Palms because although they probably don't advertise it as a family retreat, if a couple with a young baby is thinking of going I can assure you that you won't be disappointed.

They provided a very sturdy cot (crib for you Americans) and the bathroom in our room was so large that we managed to wheel it into there which worked well for us.

Our room (36) on the north side, top floor (of 2) was in eye line of the pool and was close enough such that our baby monitor could stretch all the way to the other side of the pool and the restaurant which meant when our daughter was napping we could eat / sunbathe / mingle and still be monitoring her. We spent quite a lot of time before going with the bride and the wedding planner fussing about which room would be best for us with the baby and I think we struck gold. Also the sound proofing was great so the music and dancing in the evening didn't disturb the baby at all.

The nearest shop for nappies / wipes etc is a good 5 to 10 minute drive (I went to Ralphs supermarket) but I think that most guests would have a car so that shouldn't be too much trouble. Get a map though as there are some one way streets in Palm Springs that are quite annoying.

We ate most meals at the hotel and the food was fantastic. Living in London I think sometimes we are spoiled the very high quality of restaurant food but everything at the Colony Palms was great - not the cheapest but also not outrageous.

Also a recommendation for a babysitter (not strictly to do with the hotel I know) is a company we used called Celebrity Sitters that sent the most over qualified baby sitter ever: a fantastic lady who was actually a doctor trained in France who has married an American and is sitting her exams to practice in the US. I wish we could bring her back to London!

In summary - a beautiful hotel, well laid out, well kept and appointed and obviously run by great management that have ensured that high standards are kept up. If its in your price range don't bother looking anywhere else.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poloboyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Colony Palms Hotel

Property: Colony Palms Hotel
Address: 572 N Indian Canyon Dr, Palm Springs, Greater Palm Springs, CA 92262-6030 (Formerly the Palms at Palms Springs)
Phone Number:
Region: United States > California > California Desert > Greater Palm Springs > Palm Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Palm Springs
#8 Luxury Hotel in Palm Springs
#8 Spa Hotel in Palm Springs
#13 Romantic Hotel in Palm Springs
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Colony Palms Hotel 4*
Number of rooms: 57
Official Description (provided by the hotel):
Originally built in 1936 by reputed Purple Gang Mobster Al Wertheimer, the Colony Palms Hotel was once a saloon, speakeasy and gambling house that later became a playground for Hollywood ICONS including Humphrey Bogart, Marilyn Monroe, Clark Gable, Frank Sinatra, Dean Martin & Rita Hayworth. Colony Palms Hotel has maintained its nobility as a stunning four-star boutique hotel spread out over a three acre property. The rooms promise subtle sophistication with brilliantly colored mosaic tiles and fabrics, rich woods, and suzani headboards. Many have fireplaces and claw-foot bathtubs. Mature gardens throughout the property provide privacy, and intimate outdoor spaces, and the rooms open to the a central courtyard with pool. The hotel’s restaurant, the Purple Palm boasts exquisite cuisine and a stunning view of both the pool and San Jacinto Mountains. The newly redesigned Spa offers a serene atmosphere and top of the line treatments. Colony Palms Hotel also plays host to a variety of stunning weddings and events, with the option of utilizing a newly refreshed private event space or a full property buyout for a truly intimate celebration. Colony Palms Hotel is a mix of modern luxuries with a dash of romance and tranquil getaway. ... more   less 
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Also Known As:
Colony Palms Resort
Colony Palms Palm Springs

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