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“Great Location. Very Clean”

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Embassy Suites by Hilton Palmdale
Ranked #1 of 16 Hotels in Palmdale
Certificate of Excellence
Reviewed 15 October 2013

It looked to me to be very new and or updated hotel. Near lots of stores to get needed iteams. Gave me a great reconmendation on a place to eat. Only bad part was that the free breakfast started at 7am and I was leaving at 5am so I missed that.

  • Stayed: October 2013, travelled on business
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Thank DANIEL B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy Suites P, General Manager at Embassy Suites by Hilton Palmdale, responded to this reviewResponded 25 October 2013

Good Morning Daniel B,

Thank you for taking the time to complete the TA survey and we appreciate the 5 STAR Rating you provided us and I will share them with our staff at our next monthly all employee meeting

Sorry you could not attend our breakfast..It is Very Good!!!! Hopefully next time you are in town.

BTW..We opened in February of 2010!!

If there is anything else I can assist with, please don't hesitate in contacting me and thank you for choosing the Embassy Suites Palmdale for your accommodations of choice and we look forward to your next visit.

Best Regards

Randy Keller-GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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584 - 590 of 717 reviews

Reviewed 14 October 2013

Until staff is more concerned with gust stay, I would not book my travel or suggest an entire softball team to stay at this hotel, the hotel was 100% booked, only 2 of the 3 elevators worked, front desk staff was non-caring about missed wake-up calls, or did not seem to be customer oriented, nor was there a sense of urgency to fix elevator asap, they were content on leaving the elevator non-working until Monday as they did not want to pay overtime / weekend charges to fix the elevator. I feel like my money would have been better spent in a different hotel. Good Luck to you.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
2  Thank Frank G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy Suites P, General Manager at Embassy Suites by Hilton Palmdale, responded to this reviewResponded 25 October 2013

Good Morning Frank G,

Thank you for taking the time to complete the TA survey and I appreciate the Feedback you provided; however, I would like to be able to discuss in greater detail your stay with us.

As you can see by our # 1 Rating here on TA, as well as our rating in the Top 10% of all Embassy Suites in the US, we do take our guests and service seriously and to have you experience what you have shared is not what we expect from our staff.

Please don't hesitate in contacting me and thank you for choosing the Embassy Suites Palmdale for your accommodations of choice and we look forward to your next visit becasue we want the opportunity to show you we can take care of you and your team

Best Regards

Randy Keller-GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

We stayed a very short stay. The room was very nice-2 queens and a pull out in the other room. Bathroom was very large with lots of room for all our stuff. The room was as expected for an Embassy Suites. The breakfast was awesome! They had a cook making breakfast burritos and omelettes. We were very tired and he tried so hard to make all the girls smile and give them each exactly what they wanted. He came by the tables and asked if everything was good and even made a special cinnamon tea for those non-coffee drinkers. Parking was easy, rooms were all very clean, bedding nice and comfy.

  • Stayed: October 2013, travelled with friends
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1  Thank Jettavroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy Suites P, General Manager at Embassy Suites by Hilton Palmdale, responded to this reviewResponded 25 October 2013

Good Morning Jettvroom

Thank you for taking the time to complete the TA survey and we appreciate the 5 STAR Rating you provided us and I will share them with our staff at our next monthly all employee meeting

If there is anything else I can assist with, please don't hesitate in contacting me and thank you for choosing the Embassy Suites Palmdale for your accommodations of choice and we look forward to your next visit.

Best Regards

Randy Keller-GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2013

hotel personnel went out of their way to make our stay a excellent. food was really good. The price was great for what you were getting with the free breakfast and evening manager's reception. The beds were soft and comfortable and we all had a good night sleep. rooms were big and spacious with plenty of room to move around in.

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
1  Thank Debbie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy Suites P, General Manager at Embassy Suites by Hilton Palmdale, responded to this reviewResponded 25 October 2013

Good Morning Debbie J,

Thank you for taking the time to complete the TA survey and we appreciate the 5 STAR Rating you provided us and I will share them with our staff at our next monthly all employee meeting

If there is anything else I can assist with, please don't hesitate in contacting me and thank you for choosing the Embassy Suites Palmdale for your accommodations of choice and we look forward to your next visit.

Best Regards

Randy Keller-GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

This is a very comfortable place to stay and has all amenities including a full service restaurant. Rooms are clean and in good condition; well maintained and updated. Full service Business Center. The place was not "too busy" to offer personalized service. The only negative is that there is nothing within walking distance such as restaurants and shops.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Jack C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy Suites P, General Manager at Embassy Suites by Hilton Palmdale, responded to this reviewResponded 25 October 2013

Good Morning Jack C

Thank you for taking the time to complete the TA survey and we appreciate the Rating you provided us and I will share them with our staff at our next monthly all employee meeting.

BTW..The best restaurant in town is within walking distance..Fourteen Restaurant and Lounge, the Winner of the Taste of Palmdale 3 of the last 4 years!!!!

If there is anything else I can assist with, please don't hesitate in contacting me and thank you for choosing the Embassy Suites Palmdale for your accommodations of choice and we look forward to your next visit.

Best Regards

Randy Keller-GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2013

I had low expectations (no offense to Palmdale) trying to find a nice hotel in this desert area and was totally floored by the beauty, amenities and accomodations at this Embassy Suites property! I plan to stay here every time I'm in the area for work.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Allison G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy Suites P, General Manager at Embassy Suites by Hilton Palmdale, responded to this reviewResponded 25 October 2013

Good Morning Allison G,

Thank you for taking the time to complete the TA survey and we appreciate the 5 STAR Rating you provided us and I will share them with our staff at our next monthly all employee meeting.

BTW I can say Palmdale is nothing like Scottsdale (LOL...I went to ASU).

If there is anything else I can assist with, please don't hesitate in contacting me and thank you for choosing the Embassy Suites Palmdale for your accommodations of choice and we look forward to your next visit.

Best Regards

Randy Keller-GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2013

The wife and I loved it.A five star hotel.All the workers where very helpful and the food was great.The wife wants to stay here every time we travel know.Thanks again I'm glad theirs such a great hotel in the area that we travel to a lot.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Timothy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Embassy Suites P, General Manager at Embassy Suites by Hilton Palmdale, responded to this reviewResponded 25 October 2013

Good MorningTimothy L,

Thank you for taking the time to complete the TA survey and we appreciate the 5 STAR Rating you provided us and I will share them with our staff at our next monthly all employee meeting. Also, please tell you wife thank you very much from our team

If there is anything else I can assist with, please don't hesitate in contacting me and thank you for choosing the Embassy Suites Palmdale for your accommodations of choice and we look forward to your next visit.

Best Regards

Randy Keller-GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Palmdale

Address: 39375 5th St W, Palmdale, CA 93551-3886
Phone Number:
Region: United States > California > Palmdale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Palmdale
#3 Business Hotel in Palmdale
Price Range: £132 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Palmdale 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
A proud member of the Hilton Worldwide family, the Embassy Suites Palmdale is an excellent choice whether traveling for business or pleasure. For your dining enjoyment, we offer a complimentary, made-to-order breakfast and a nightly evening reception, as well as a full-service restaurant, Fourteen, for enhanced dinner options. Enjoy a drink at the bar, take a dip in the pool, take care of business in the business center and get your sweat on in the fitness center while you're here. We are excited to be ranked #1 on Trip Advisor, and have received a Trip Advisor Certificate of Excellence Award in 2012, 2013 and 2014. Our HHonors members return time and time again for a continued excellence in guest experience. Located 45 miles from Los Angeles, near Edwards Air Force base, and in close proximity to offices and project sites for Boeing, Northrop Grumman, and Lockheed Martin, you will enjoy easy access to shopping, golf and work during your stay at Embassy Suites Palmdale in the Antelope Valley. ... more   less 
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Also Known As:
Embassy Suites Palmdale Hotel Palmdale

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