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“Worst Stay at Best Western”

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Best Western Plus John Jay Inn & Suites
Ranked #6 of 15 Hotels in Palmdale
Certificate of Excellence
United States
1 review
“Worst Stay at Best Western”
Reviewed 28 July 2014

Young staff who didn't take care of issue (after reporting twice)of same guest urinating at poolside on both nights stayed (second night had friends who also urinated at poolside); therefore we were unable to take our kids swimming (think she personally knew the guest). No extra towels available.. Couple rooms could smell cigarette smoke at we walked by (although this was non-smoking hotel) and had to change rooms as first room smelled heavy of smoke. Did have huge king suite room (if taking kids) which was perfect, but I'd prefer to spent a little extra even in smaller room for better surrounding/service.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Treasure D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy P, Manager at Best Western Plus John Jay Inn & Suites, responded to this review, 31 July 2014
Dear guest
I apologize for the incident in the pool area.
I did approach the guest who caused the problem to try to have him stop.
The guest kept on denying that he was the problem.
However, it seems like he was not honest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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173 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Champlin, Minnesota
Level Contributor
128 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 25 July 2014 via mobile

It's a little dated. Slight musty smell, little bit of smoke. The price is right though, it is pretty inexpensive. I used the gym. The treadmill was pretty shaky. It's just an older hotel. The bed was good though.

Stayed July 2014, travelled on business
Helpful?
1 Thank Got_too_many_dogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arroyo Grande, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

Needed a hotel close to Palmdale Regional Medical Center, the Best Western John Jay was right next door, super nice staff, excellent room, I was upgraded to a very large suite. Desk staff was very helpful with ipad internet connection. Great bed, got a good nights sleep.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Betty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La mesa CA.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

clean neat & professional staff. The hotel meet our needs and location for our trip. I would recommend (if in the area0 to use this hotel . Breakfast was ok nothing special, checkout was easy I would book again and enjoy a good nights sleep

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Walter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver, United States
2 reviews
Reviewed 16 June 2014

This was a very nice stay. The hotel was clean. Breakfast was great. I would syggest a better quality plasticware sine the cheap plasticware makes it difficult to cut the waffles as well as spread cream cheese. I would recommend this as well as most Best Western hotels to anyone traveling especially with the quality breakfast availble.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ventura, United States
1 review
Reviewed 1 June 2014

Very excellent place to stay in the area, driving distance to where I had to go was very convinent I would stay here when ever in the area, very clean staff was very helpful, clean, grounds were kept up very good ,quite,

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temescal Valley, CA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2014

While in Lancaster, CA I was able to use my points for one night. Best Western is always a first or second choice, depending on where we are. This time it was Lancaster. Unfortunately our vehicle became disabled some 45 miles away, and the hotel reception helped us by finding some phone numbers we needed.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus John Jay Inn & Suites

Property: Best Western Plus John Jay Inn & Suites
Address: 600 W Palmdale Blvd, Palmdale, CA 93551-4578
Phone Number:
Region: United States > California > Palmdale
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Palmdale
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus John Jay Inn & Suites 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Best Western Plus John Jay Hotel Palmdale
Best Western Plus John Jay Inn And Suites
Best Western Palmdale
Palmdale Best Western

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