We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Small, aging rooms with rude staff”
Review of Garden Court Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Garden Court Hotel
Ranked #4 of 27 Hotels in Palo Alto
Certificate of Excellence
NY
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Small, aging rooms with rude staff”
Reviewed 21 January 2012

Not quite sure why anyone would pay such high prices for an ordinary hotel. Rooms are very small and not really well taken care of. Staff was not particularly nice. Complimentary breakfast was stale rolls and coffee in the lobby. Convenient location but just not worth the price.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SuperTraveller2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

393 reviews from our community

Traveller rating
    303
    63
    17
    5
    5
See reviews for
90
110
19
145
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2012

Expensive but worth the stay. Very tranquil rooms.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank S A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kranenburg, Germany
Level 6 Contributor
94 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 6 January 2012

The Garden Court is normally not in my company's travel budget, but this time, during the weekend, I could make it fit. :-)

And it was certainly worth it!

The hotel is situated above the Il Fornaio restaurant, which also serves as their restaurant.

The room was not too big, but the quality was very good with a nice, soft bed and a marble bathroom with a super shower.

Breakfast at Il Fornaio was quite a refreshing change from the ordinary buffet with scrambled eggs, bacon and toast. Everything was fresh and made to order and excellent quality.

The service and personal attention complemented the over-all quality image.

All this, combined with an excellent location in Palo Alto, will make me come back next time for sure.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JSVV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 January 2012

My wife and I spent a very nice night at the Garden Court Hotel. We were attending a wedding nearby and started a 2 week vacation here. The rooms were spacious and very clean. The bed was VERY comfortable. the location is fantastic as you are just stepd from University ave with all the shops and restaurants just walking distance away. It was a bit pricey for what you get but overall we were very pleased with our stay

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mpdorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 December 2011

The room itself was nice, but at around 2:00am I was awoken to what sounded like loud banging. I couldn't tell where it was coming from, so I called the front desk, who told me that they'd "take care of it immediately," which confused me since I hadn't said what it was or where it was coming from. The noise stopped for about 20 minutes, but then started up again even louder. I called down again, and the woman said "I'll call the restaurant again." It turns out my room was directly over the restaurant on the second floor, and what I was hearing was them cleaning up at the end of the night. I couldn't sleep through it, and they finally had to move me at 3:30am to the 4th floor. It was really unpleasant to have to pack all my things up and walk with the bellman in my pajamas to another room, which, by the way, was freezing. I got about 3 hours of bad sleep. The next day when I turned in my keys, there was no "I'm sorry that happened" or "hey, we can give you a discount" it was just "there are no additional charges" and zero eye contact. Terrible service, terrible hotel. Other unpleasant aspects: there is no self-parking, and parking in Palo Alto has the worst street parking laws ever. You can pay $17 a night for valet, or you can park on the street and move your car by 10am, after which you have to leave because you literally aren't allowed to park for longer than two hours anywhere in the area (meaning you can't just move your car to another spot). Also, I wanted to relax in a nice bath, but after paying a lot of money for a lovely night, I discovered upon arrival there wasn't a bathtub. And the "rain shower heads" they touted sucked, along with the available hot water (turn it on all the way to hot at maximum pressure and you will get a lukewarm, limp shower). It was a really awful experience all around. I will not be returning.

Room Tip: Don't sleep on the third floor
See more room tips
  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Jen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BarbaraGM, General Manager at Garden Court Hotel, responded to this review, 25 January 2012
I spoke with Jen B. about her very bad experience. WE failed our guest on every level of service. Although it was frustrating for all of us - our guest suffered.
Jen was most appreciative of my contrition and concern for her bad experience. I do hope we will have the opportunity to recover with Jen in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington Heights, Illinois
Level 6 Contributor
210 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 13 December 2011

I have stayed at this hotel only on business but it would be a wonderful getaway for a couple or family as well. The rooms are wonderfully appointed and comfortable, and the fitness center, while small, was clean and in good working order. The location is ideal near the center of Palo Alto, and the always-available fruit and chocolates are an added plus. There is also a good, basic continental breakfast set up on each floor, which is extremely convenient. The setting is picturesque and a great contrast to cookie-cutter hotels. The in-hotel restaurant is a branch of Il Fornaio but has the feel of a wonderful neighborhood trattoria instead of a chain, and the food is excellent and reasonably priced. Lodging at the hotel itself is not cheap but well worth it.

Room Tip: They are all lovely!
See more room tips
  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Teresita_Herndon_VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morro Bay, CA
Level 6 Contributor
263 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 1 December 2011

I've stayed here a few times on pleasure trips. Great location, clean and luxurious rooms, nice boutique feel. As others have mentioned it can be a bit noisy when there are functions in the courtyard, but that always dies down at a reasonable hour.

So last week I was planning a board meeting for my company and I thought it would be nice to have it here. The hotel website advertises meeting space and meeting packages. I called and was transferred to the voicemail of the person responsible, and left a message. Twice. I emailed them via their website. Twice. After a couple days I called the front desk and told them about how I had received no responses, and they couldn't help me.

I gave up and ended up booking my meeting at the Four Seasons a few blocks away. I wish I knew what was up. Even a return call saying they were full would have been nice. I'm not sure I want to return even for personal trips - having some level of interest in my business is a big deal to me.

Room Tip: Courtyard rooms can be a bit noisy, but always quiet by a reasonable hour. Elevator area can be noi...
See more room tips
  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeanCEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Palo Alto
0.3 mi away
The Epiphany, a Joie de Vivre Hotel
3.5 mi away
Dinah's Garden Hotel
Dinah's Garden Hotel
#2 of 27 in Palo Alto
939 reviews
0.7 mi away
Stanford Park Hotel
Stanford Park Hotel
#1 of 9 in Menlo Park
870 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
Creekside Inn - A Greystone Hotel
0.5 mi away
The Westin Palo Alto
The Westin Palo Alto
#8 of 27 in Palo Alto
649 reviews
3.3 mi away
Hilton Garden Inn Palo Alto
Show Prices
Show Prices
Show Prices

Been to Garden Court Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Garden Court Hotel

Property: Garden Court Hotel
Address: 520 Cowper St, Palo Alto, CA 94301-1823
Phone Number:
Region: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Palo Alto
#1 Romantic Hotel in Palo Alto
#2 Luxury Hotel in Palo Alto
#4 Family Hotel in Palo Alto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Garden Court Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
Garden Court Hotel and Event Venue rated in 2014 - Four Stars by Forbes Travel Guide. Located in downtown Palo Alto's tree lined streets this luxury boutique hotel offers 62 guestrooms and suites. Ideal for business travelers, meetings in Silicon Valley, leisure guests exploring the area and brides looking for a romantic wedding. With contemporary chic design, charm, luxurious amenities, attention to detail, spectacular location and privacy this ultimate urban retreat is amazing! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TravelClick, Expedia, Booking.com, Ebookers, Priceline, Travel Republic (UK), TripOnline SA, 5viajes2012 S.L., Evoline ltd, getaroom.com and Cancelon so you can book your Garden Court Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Garden Court Palo Alto
Hotel Garden Court

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing