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“Beware bed bugs”
Review of Hotel California

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Hotel California
Ranked #3 of 4 Palo Alto B&B and Inns
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
“Beware bed bugs”
Reviewed 23 October 2013

The hotel itself is nice enough for the price, quirky though dated fixtures and bedding, located very close the the CALtrain. However I stayed for a two nights in mid-October 2013 and woke up on the second night of my stay to find my pillows crawling with bedbugs (both on top and inside the covers). Checking online for other complaints since getting back I found one complaint about a bedbug infestation in the same room that I stayed in from someone who had stayed a week after I had left, so it seems that despite my informing management of the issue, it has not been resolved.

Room Tip: Avoid room 115
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank L V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

Traveller rating
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    11
    16
    5
    6
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21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 October 2013

My room was infested with bed bugs (room 115). If you plan to stay in this hotel, do a thorough inspection of the room before you enter. Check out the bed bug registry website for any updates or additional reports (bedbugregistry.com).

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Palo Alto hotels

Las Vegas, Nevada
Level 5 Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 September 2013

The Hotel California is located over a group of shops on street level, including a bakery that sends nice aromas and heat into the hallways. I'd say it is a boutique hotel, except that it's more like a boarding house in which each room has its own bathroom. Very small room with very small bathrooms (shower only). Furniture is mismatched, old, and in various states of decomposition, no extra sockets for computer, towels are small and thin, and bathroom supplies skimpy. Old fashioned 13 inch TV with no premium movie station. Management is disorganized.
Pros: Great location, good value for the area, clean (no bugs), good water flow (when it is working). Room was on the street, but double windows that effectively shuts out the noise. Air conditioning units work well (but in centigrade).

Room Tip: Non courtyard rooms may be quieter.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank D L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bainbridge Island, Washington
Level 5 Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 September 2013

I had to be in Palo Alto for a couple of days on personal business. I remembered this place because a telecommuting colleague said he used to stay there when he was visiting his company, so took a chance. It's as odd as everyone says if you're expecting a traditional chain hotel or hotel room experience. It's small, all rooms are different and decor is a bit tired. But my room was clean and quiet, the stay flawlessly convenient, and the price couldn't be beat. I'd book again under the same circumstances.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deewigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2013

My room was not clean. I saw two bugs crawling around. The electrical outlets were horrifying. On the last night it was very hot so I decided to turn on the A/C. It came on as heat!! Needless to say I got no sleep that night. The room window faced into a courtyard that was not secure. Leaving the window open with only screen made me very uncomfortable.

Stayed June 2013, travelled on business
Helpful?
2 Thank Brenda55138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Providence, Rhode Island
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 September 2012

The rooms are very small and generally uncomfortable. The inner courtyard is bizzarre, and since the room windows face it, you need to keep your blinds close unless you don't mind having no privacy. I never had breakfast in the kitchen as it seemed unclean and there wasn't much except for some fruit and loafs. The location is very good, with lots of great restaurants and coffee shops close by, with the Caltrain just down the road. Although compared to other more expensive properties in Palo Alto it may be a reasonable deal, don't expect much from this hotel.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank brandon52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level 4 Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 August 2012

This was our second extended stay at Hotel California and it was just as pleasant as the first. Probably the most conveniently located hotel in town. California Ave has a dozen restaurants: Subway is nearby and down the street is Cho's dim sum stand, almost next door to a price fixe $200 per person place. Palo Alto's best wine shop (Vin, Vino, Wine) and weekday bus service to Stanford and the VA hospital.

The hotel has a shared full kitchen and two markets are nearby. Coffee/doughnuts/fruit in the morning, and a washing machine you can use in the evenings.

It is not to everyone's taste: the rooms are small and the furniture is antiquey, but my wife and I wouldn't stay anywhere else.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BillTuckerUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel California

Property: Hotel California
Address: 2431 Ash St, Corner of California Avenue, Palo Alto, CA 94306-1803
Region: United States > California > Palo Alto
Amenities:
Restaurant Shuttle Bus service
Hotel Style:
Ranked #3 of 4 B&Bs / Inns in Palo Alto
Number of rooms: 20

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