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“Third time back in less than 1 year, trip #4 already booked”

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The Westin Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
Toronto, Canada
Level 5 Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Third time back in less than 1 year, trip #4 already booked”
Reviewed 13 June 2011

Totally wonderful from start to finish. Felt like coming home. Everyone one and everything was fantastic. Can't wait to return.

  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pinky23_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 24 June 2011
Dear Pinky23_10,
Thank you for sharing your thoughts on Trip Advisor. I'm pleased to hear that you felt as if you'd come home, that is very important to us. We look forward to seeing you next time.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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652 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Kaysville, Utah
Level 6 Contributor
172 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 9 June 2011

I thoroughly enjoyed staying at the Westin Palo Alto. I was there for 2 weeks for business and the staff was extremely professional and polite. They were quick to respond to any questions no matter how large or small.

The location was very central to everything including the train to San Francisco, great food and atmosphere in downtown Palo Alto, and great shopping at the Stanford mall.

I hope that if I work in Palo Alto again, that I am booked here.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 10 June 2011
Dear amxwll,
Thank you for your review. We're pleased to hear that if you must be away from home for that length of time that we fit the bill. We look forward to hopefully serving you again in the future.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 6 Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 June 2011

This hotel is one more reason why Westin is always our first choice whenever possible. Super clean and comfortable (the best bed - it really is heavenly) with fast, easy and pleasant check-in and everything else we needed (extra towels, bathrobe, etc.). Staying here was a real pleasure.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SFTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 10 June 2011
Dear SFTripper,
Thank you for sharing your experience with the Trip Advisor community. I'm pleased you had a good stay. Please let us know if we can help you with anything in the future and we hope to see you again soon.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 May 2011

Great rooms? Check. Big bathrooms? Good breakfast?

So why not five stars? The little things. The workout room is shameful. Small with old equipment. No room to even stretch. No-this really isn't a Westin Workout room. No grym amenities either.

And for value, no free Internet or parking either. For the price it feels very nickel and dime. Front desk staff service was good, not stellar.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twain34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 2 June 2011
Dear Twain34,
Thank you for your feedback. I am pleased to hear that you enjoyed our rooms, bathrooms and breakfast and sorry that we did not live up to expectation in regards to the Fitness Center. We consistently look to maximize the space and have noted your suggestion of the need for more stretching space. Please rest assured this and all of your comments are helpful in ensuring that we continue to do the good things well and improve where needed towards the future.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level 5 Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 26 May 2011

Compared to the other options in the South Bay, this hotel is clearly the hands down winner. Sure the Four Seasons is nicer but it has an outrageous price and horrible location. Westin Palo Alto is the perfect balance being close to University with a short 5 min walk, and a very comfortable hotel. I will definitely stay here again.

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrMatthew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 2 June 2011
Dear MrMatthew,
Thank you for your Trip Advisor Review, we're pleased to hear that you enjoy our hotel and look forward to welcoming you back soon. Please let us know if we may assist you with anything at all.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Park City, Utah
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 May 2011

Lots of reviewers write about the great location, which is true, but once the hotel is built, then what? At this hotel, the "what" is predictable, consistent terrific service ("Here's my card. Next time you book with us, email me and tell me exactly what room you'd like") and the property is maintained as new. That's saying a lot given how busy it is, and a real contrast to so many other hotels that show unattended wear.

Staff is highly attentive and friendly, everything works, and works well. I've got nothing but praise for this place. Please don't tell anyone about it.

  • Stayed May 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LSG_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 13 May 2011
Dear LSG_9,
Thank you for your review, we are so pleased that you enjoyed all aspects of our hotel and staff and are honored that you'd like to keep us a secret.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
Reviewed 5 May 2011

While Sheraton has spent it's money on the extravagant fountain out front and the elaborately decorated entryway and lobby, The Westin spent where it counts: On the room! The bed and comforter and robes were awesome. The shower was incredible, with a second shower head you could disable if so desired which made me feel like I was under a waterfall. They also have a separate tub for baths. The giant vanity and marble and granite was beautiful and great for getting ready for events. The desk area was awesome, wifi not too expensive and it was fast. The room service was delicious and prompt. The bed linens, which were described in a handy book that came next to the bed, described the amazing linens and I had already loved them before I read about them. It was like sleeping in a cloud. TV channels were numerous and minibar super stocked.... I am being 100% sincere in saying that the Westin was awesome, and when my friends staying at the Sheraton came to my room, they exclaimed how much nicer my room was and were surprised that they were getting noise complaints left and right at the Sheraton, but were free to converse with friends at the Westin.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shesheazizi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 13 May 2011
Dear shesheazizi,
Thank you for your lovely review, we are pleased that you enjoyed your stay. Please let us know if we can assist you with anything at all in the future and we look forward to welcoming you back soon.
Warmest Regards,
Tanya Fleming
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Palo Alto

Property: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Region: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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