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“Loved it!”

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The Westin Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
NorCal
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Loved it!”
Reviewed 4 August 2011

We stayed at this property during the Bank of the West Classic tennis match. It was our first stay. Every member of the staff we encountered went out of their way to make our stay and excellent one. The rooms were well appointed and the bed was "heavenly" as described. The oversized bathrooms were a bonus. We ate breakfast at the hotel each morning and the food and service were excellent. We had dinner at the restaurant once. We were very surprised at the high quality of the food as hotel restaurants can sometimes have that institutional taste and quality. Overall I would rate this property with the highest marks in every respect. We are definitely going to stay there for next years match.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SHC707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 19 August 2011
Dear SHC707,
Thank you for your review and for staying with us. The time surrounding the Bank of the West Classic Tennis match is always so much fun for us. I'm pleased to hear that you enjoyed your first visit to our hotel and we look forward to hopefully seeing you for many years to come.
Please let us know if there is anything we can do to make your future stays even more comfortable.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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645 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2011

I have stayed here a few times, and would very happily recommend it to anyone. The room was comfortable and the grounds of the hotel are pleasant. There is a pool and a business center. Valet parking is only $15. All round a perfect home base for those VC pitches!

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank craigulliott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 19 August 2011
Dear Craigulliott,
Thank you for your continued business, we very much appreciate it. If there is anything we can assist you with for future stays, please do not hesitate to let us know.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
224 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 3 August 2011

Business trip at Stanford and this hotel was in walking distance, close to CalTrain, and convenient to shops and restaurants. Staff was friendly and rooms were nice.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TAP647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 19 August 2011
Dear TAP647,
Thank you reaching out to the TripAdvisor community. I am pleased to hear that you enjoyed our staff and rooms, and our proximity to CalTrain, shops and restaurants during your recent business trip. We hope that you will be returning.
Warmest Regards,
Tanya Fleming
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Cary,North Carolina
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 July 2011

Location and quality of hotel is wonderful. We have stayed here several times and are never disappointed.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 28 July 2011
Dear Lenda,
Thank you for taking the time to write a review about our hotel. I am so pleased to hear that you enjoyed your stay and we look forward to welcoming you back. Please let us know if there is anything we can do to make future stays even more enjoyable for you.
Warmest Regards,
Tanya
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Sydney
Level Contributor
39 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 July 2011

Two of us stayed at the Westin Palo Alto for 2 nights. We had come to Palo Alto to go to a concert at the Shoreline Amphitheatre that we found out was postponed on the day of the concert. The location is good as it is very close to the train station and Stanford Shopping Center. The hotel rooms are fairly nice although average size. One downside with the hotel was the front desk. Unfortunately they were extremely unhelpful and not very friendly.

  • Stayed October 2010, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank aandjSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 28 July 2011
Dear aandjsydney,
Thank you for your review and for staying with us. I am sorry to hear that your concert at Shoreline was cancelled but glad you found our location convenient to the train and great shopping. If you are so inclined, I would appreciate it if you would reach out to me directly at tfleming@pahotel.com with more information about your experience with the Front Desk, so that we have the opportunity to address it and improve going forward.
Warmest Regards,
Tanya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomfield Hills, Michigan
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 July 2011

Coincidentally stayed at another Westin during this same trip and I was pleasantly suprised yet again. The rooms are well kept, clean and there is not a hint of cigarette smoke anywhere on the property! The beds, of course are extremely comfortable. All the staff down to each one is friendly and helpful. While this is not a five star property nor is it meant to be they deserve a 5 stars for doing such a good job in their category of hotel.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ellencarroll27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 28 July 2011
Dear ellencarroll27,
Thank you for being our guest and for your review on TripAdvisor. I'm so pleased to hear that our staff and Heavenly Beds stood out for you. We hope to welcome you back in the future.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 July 2011

Walking distance to everything: Stanford, Stanford Shopping Center University and near to all restaurants and shops. Great service, small lobby and pool. Only disadvantage is the average high Price.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristianK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 22 July 2011
Dear ChristianK,
Thank you for your review on TripAdvisor, we're so pleased that you enjoyed our staff, hotel and proximity to all that Palo Alto has to offer. We hope to welcome you back again soon.
Warmest Regards,
Tanya Fleming
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Palo Alto

Property: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Region: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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