I stayed in the Westin Palo Alto for three nights on business. It was lovely. Ahead of time I'd called and asked for a quiet room on their highest floor. My request was granted, something that doesn't always happen if you get a group rate. I don't know if being a part of the hotel chain's reward program helps or not, but my room was lovely and quiet, the bed very comfortable, the room service good (food in the restaurant was better) and staff was very helpful and friendly.
The hotel could not find my rental car one morning and I was planning on driving to the conference. I got a cab ride with a friend. The woman at the front desk later offered without prompting to pay for my cab. That's unusual.
When my conference was over, I got lost on my way back to the airport. I had already checked out of the hotel. I called from my car and a hotel staff person helped guide me back to the correct highways. I had to call her twice and she was very pleasant and helpful.
I would stay here again in a heartbeat.
- Official Description (provided by the hotel):
- Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more less
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- Also Known As:
- The Westin Palo Alto Hotel Palo Alto
- Westin Palo Alto
- Palo Alto Westin