Not much has changed since I last stayed at the Westin Palo Alto five years ago. The hotel is comfortable and conveniently located, but customer service is not the hotel's strong point.
The staff is always polite and professional, but otherwise useless. Any special requests are met with a "sorry, we can't/won't do that." The staff at this Westin should read my other recent review for the Grand Hyatt Taipei and take some lessons - you're more likely get repeat business visitors if you try finding solutions rather than defaulting to "no."
On one evening, the hotel's internet service -- which is NOT free - broke. Multiple calls to the front desk got little more than a polite "I'm sorry" with no indication that the staff was trying to escalate the issue. If you're traveling on business, as I was, this is not acceptable, especially if the hotel charges about $15 daily for internet service.
The swimming pool had debris in it and didn't look like anybody had cleaned it in a while. (To be fair, the temperature outside never got above 60 while I stayed there, but that doesn't excuse a dirty pool.)
With all that being said, the beds are comfortable, the rooms are clean, the location is within walking distance to University Avenue, and the valet always returned my car quickly.
- Official Description (provided by the hotel):
- Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more less
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- Also Known As:
- The Westin Palo Alto Hotel Palo Alto
- Westin Palo Alto
- Palo Alto Westin