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“Great Service and Great Location in Palo Alto”

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The Westin Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
Arlington, Virginia
Level 6 Contributor
119 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great Service and Great Location in Palo Alto”
Reviewed 17 June 2014

I was here for business meetings. The hotel is well located in Palo Alto. It is walking distance from the train station. Walking distance to great restaurants and Stanford University. The staff are what you should expect from a high end hotel: attentive service and thinking of what you need before you know it. The layout of the room made work easy. And a comfortable bed make for a nice night.

Room Tip: I had a corner room on the Southeast side of the hotel. Very nice if you like the morning light and...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaydeeHanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 3 July 2014
Dear JaydeeHanson,
Thank you for staying with us and for your feedback. I'm pleased that you enjoyed your corner room, our associates and our location. We trust you had productive meetings and hope to welcome you back again soon.
Best Regards,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
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English first
chicago, illinois
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 June 2014

Have stayed at this hotel very many times over the past 4 years.

The building/facility is not particularly fantastic, but the location is great very close to Stanford and downtown Palo Alto

What sets the hotel apart is the friendly and consistently high quality/personal service

The staff greet you by name, often have a welcome amenity and go out of their way to accomodate your needs.

They make every stay a pleasant one.... and make returning a no-brainer

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willfchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 3 July 2014
Dear willfchicago,
Thank you for your continued loyalty to our hotel, we're thrilled you enjoy coming back to us when in Palo Alto. I very much look forward to sharing your sentiments about our staff - I know everyone will be excited to hear it. While I agree that our people are our best asset, please rest assured we are committed to continual improvement in our facility which started earlier this year with the renovation of our guest rooms. We hope to have you as our guest for many more years to come.
Warmest Regards,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luzon, Philippines
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 June 2014 via mobile

I went to Palo Alto with my husband who was on a business trip and was booked at the Westin. The location is very good, it being right across Stanford University Campus and within walking distance to the University Avenue and a few other commercial areas.
Breakfast was average bec of the limited choices in their buffet and you get free internet access only at the lobby.
Overall, it's just a comfortable place to sleep after a long day of business meetings...and that to us is what matters most.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MavicL_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 3 July 2014
Dear MavicL_12,
Thank you for joining your husband on the recent business trip to Palo Alto, we hope you enjoyed all the area has to offer. We're pleased to hear that you enjoyed the hotel overall and will certainly look at our Breakfast Buffet as this is not in line with the feedback that we typically receive. We very much appreciate the feedback as it helps us to improve.
Warmest Regards,
Tanya F.
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1 review
Reviewed 29 May 2014

We have been traveling for years to Palo Alto to visit our family. We chose the Westin as our home away from home. The rooms are alway in pristine condition. Just recently new furniture has been added. No worries about a Iphone charger, there is one by the alarm clock. That is just one of the many upgrades they have included in the rooms. But the BEST thing ever about the Westin Palo Alto is the Restaurant Soleil. You all know where awesome chefs come from???Yes, from establisments like the Westin. Even if you are just staying in Palo Alto, eat at the Soleil. The food is top notch gourmet! During the weekend it is super quiet. We have thrown big birthday partys, big anniversary partys and just recently our 20th anniversary small dinner party. Right there in the restaurant. Try the Paella it is stunning. You will never be dissapointed with their food. Absolutely fantastic! Just one more thing.... the front desk staff are the most charming people you will ever meet. Then go back again on another visit and they will remember you from your last visit. I find that very welcoming. I hope this review helps you make up your mind on just where to stay when visiting Palo Alto.

Room Tip: If you have kids ask for a room downstairs that opens to the pool. But if not traveling with kids t...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cari S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 13 June 2014
Dear Cari S.,
Thank you for your continued loyalty and for your rave review. We're pleased that you loved everything from our newly renovated guest rooms to our Paella in Restaurant Soleil. We look forward to welcoming you back hopefully soon.
Warmest Regards,
Tanya F.
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Texas
Level 6 Contributor
314 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 28 May 2014

Very nice hotel just across the freeway from Stanford and within medium walking distance of the restaurant district. Great pool and hot tub, modern and nice facility. Our room was large and had a great balcony.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hcmjkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 13 June 2014
Dear hcmjkm,
Thank you for visiting the Westin Palo Alto and for sharing your experience on Trip Advisor. We're thrilled that you enjoyed our hotel, location and weather - by the sounds of it! Please come back and see us very soon.
Best Regards,
Tanya F.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 May 2014

A much needed trip shortened by work related issues, it was a much welcome rest. When the plane landed at SFO, first thought was "I'm home". Very warm welcome from Caroline (who looked after the change in my reservation), Roxan and Allison when I arrived. Great to meet new additions and reacquaint with the rest of the staff. My short stay was made wonderful by everyone who was there. Hard to leave. Will be back in October and have already booked two trips for next year!
Never, ever say "good bye" only goodnight (as I leave on the red-eye).
Thank you for five very special days. See you soon. xo

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinky23_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 13 June 2014
Dear Pinky 23_10,
Thank you for yet another lovely comment. I know Caroline, Roxan and Allison will love seeing their names up in "lights" (or the online equivalent). We look forward to seeing you in October.
Best Regards,
Tanya F.
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Newton, Massachusetts
Level 6 Contributor
270 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
Reviewed 13 May 2014

Very good hotel centrally located in Palo Alto with easy access to restaurants and shops on University Ave. Seems primarily a business hotel - right off El Camino and pretty compact and utilitarian vs some more resort-oriented Westins, but has nice rooms and very good service.

A solid choice when in Palo Alto for business. Not sure I'd choose it for a vacation hotel.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swelch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 3 July 2014
Dear swelch,
Thank you for staying with us and sharing your experience with the TripAdvisor community. I'm pleased to hear you enjoyed our hotel and location. Should you return to the area on business, we hope to serve you again and help you earn some Starwood Preferred Guest points towards your next Westin Resort vacation!
Warmest Regards,
Tanya F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Palo Alto

Property: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Region: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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