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“Wonderful staff lead to enjoyable experience”

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The Westin Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
4 reviews
“Wonderful staff lead to enjoyable experience”
Reviewed 21 June 2010

had an enjoyable three night stay, the staff was helpful, rooms very comfortable, a nice walk from downtown Palo Alto

  • Stayed May 2010, travelled solo
    • Value
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Helpful?
Thank smilered17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 25 June 2010
Dear Smilered17,
Thank you for staying with us and for letting us know how we are doing. We look forward to seeing you again in the future.
Warmest Regards,
Tanya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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645 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
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English first
1 review
Reviewed 17 June 2010

I stayed at the Westin with my three young children. We have been living in hotels on the weekends while visiting my husband at the nearby VA hospital. The Westin is by far the most superior in cleanliness, professionalism, and accomodating a family. I was pleasantly surprised and relieved to know we were placed in a corner room. I already worry about my husband's health and did not need to worry about my children bothering other guests. The kids loved their "goody bag" complete with nightlight and rubber duck. Though the Westin is pricey and we are not able to stay every weekend (on an enlisted soldier's salary), their website has family packages that make it affordable for us to stay at least monthly. We will be enjoying our second stay at the Westin shortly and all of us look forward to it.

  • Stayed May 2010
    • Value
    • Location
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Helpful?
Thank boatsswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 25 June 2010
Dear Boatsswife,
Thank you for your note. We hope that your husband is fairing well. If there is anything at all that we can assist you with in the future, please do not hesitate to ask.
Warmest Regards,
Tanya
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San Francisco, CA
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 17 June 2010

I booked a 3-night stay at the Westin Palo Alto for my parents to stay during Stanford graduation. I used Starwood points as the cash price of the hotel room was ~$500 per night (thanks Starwood credit card!)

The hotel has a boutique-y feel. With an intimate lobby and a string of small courtyards, the hotel feels much smaller than the neighboring Sheraton. It's very convenient to campus and the Caltrain. The staff took excellent care of us. We had a nice room with a patio where we could eat breakfast and have cocktails in the evening. I didn't use the pool, but it did seem a bit small.

Overall, great hotel, if you can afford it :-)

  • Stayed June 2010, travelled with family
    • Value
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Helpful?
Thank Traveller94115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 25 June 2010
Dear Traveller94115,
Thank you for having your parents stay with us and for your review. As you noticed, Graduation at Stanford is the busiest time of the year for us which pushes the rates higher than all other weekends of the year. We look forward to hopefully serving your parents again in the future, perhaps during a more affordable weekend. (Weekends typically range from $129-189 per night throughout the year.)
Warmest Regards,
Tanya
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Washington DC, District of Columbia
1 review
Reviewed 9 June 2010

It was a great stay especially because it was close to the Stamford Campus which is where my meetings took place. I also appreaciated the availability of 24 hour rooms service . I enjoyed cocktails with my colleagues.

  • Stayed May 2010, travelled on business
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Helpful?
Thank keylahernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 25 June 2010
Dear Ms. Hernandez,
Thank you for your comment. I'm pleased to hear you had a chance to enjoy our 24 hour room service and drinks with your colleagues in our Luna Lounge. We hope to serve you again and hopefully you'll have time for our breakfast buffet, featuring Superfoods, it's very popular with our guests.
Please let us know if we may assist you with anything in the future.
Warmest Regards,
Tanya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
2 reviews
Reviewed 28 May 2010

the staff are super awesome and eveready to assist. i did not have any issues at all. even room service was prompt and the food was excellent. would definitely recommend this hotel to anyone heading to palo alto. i cant imagine staying anywhere else.

  • Stayed May 2010, travelled on business
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Helpful?
Thank RG84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 1 June 2010
Dear RG84,
Thank you for letting us know how we are doing - I will share it with our team immediately. We look forward to hopefully welcoming you again soon, please let us know if we can be of assistance to you.
Warmest Regards,
Tanya Fleming
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Milwaukee, WI
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2010

Efficient and very quick at check in and check out, nice sized room with comfortable furnishings, huge bathroom with a great double headed shower. I will definitely stay here again!

  • Stayed May 2010, travelled solo
    • Value
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Helpful?
Thank zambmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 1 June 2010
Dear Zambmama,
Thank you for your feedback. We are very proud of, among other things, our spacious rooms and bathrooms, featuring the Heavenly Shower. We look forward to hopefully seeing you again soon, please let us know how we can assist you.
Warmest Regards,
Tanya Fleming
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
1 review
Reviewed 27 May 2010

Excellent location, beautiful hotel and amazing staff. Premium service, rooms, staff and look and feel. Slept like a baby and had a wonderful time there away from home. If you are traveling for business or pleasure, this is the spot. Close to everything! I have stayed several times and will stay again. Also great if you are an SPG member!

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swhpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review, 1 June 2010
Dear SWHPDX,
Thank you for your review, we're pleased that you enjoyed your stay. We look forward to seeing you again soon, please let us know what we can do to make your stay even more enjoyable.
Warmest Regards,
Tanya Fleming
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Palo Alto

Property: The Westin Palo Alto
Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Region: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#7 Family Hotel in Palo Alto
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Official Description (provided by the hotel):
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin

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