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“Business traveler- absolutely great hotel in Palo Alto/Menlo Park area”

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Stanford Terrace Inn
Ranked #24 of 27 Hotels in Palo Alto
GreenLeadersGold level
Reviewed 7 June 2011

I travel every week up to Menlo Park for work. I found the Stanford Terrace over a year ago and it is my home-away-from-home, as I stay here every week.

The hotel has a Zen-vibe. The staff is excellent; the owners are dedicated. You cannot beat the location.

All in all, a first class hotel.

  • Stayed: June 2011, travelled on business
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Thank MVN2NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 - 131 of 187 reviews

Reviewed 1 June 2011

Awful, I was first given a room that was not cleaned, and then I was given a smoking room when I specifically requested non-smoking. The front desk was extremely apologetic while I was there, but it was extremely frustrating to have to carry my suitcases up and down the elevator twice. When I finally got a suitable room, it was still very loud and I could hear the footsteps of the room above mine. I have called in several times to try to speak with a manager (supposedly named Sofia) but I have only reached her voicemail each time. I have called at various times between 8am in the morning and 5pm in the afternoon. It's no wonder the hotel is so disorganized since the manager is never in. For $200 a night this hotel is a complete rip off.

  • Stayed: May 2011, travelled with family
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8  Thank kylejohnson5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2011

The hotel was in a perfect location. It was convenient to both the Stanford campus(Taube Tennis Stadium) and downtown restaurants. The room was perfect for what I needed for my business trip(15 night stay). It was extremely spacious and had a kitchenette which allowed me to get a few groceries. The morning breakfast was awesome every morning with waffles, fruit, yogurt, juice, coffee, etc. I would highly recommend staying here and I will definitely be back in the future

  • Stayed: May 2011, travelled on business
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Thank Jay_L123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2011

Stayed here for a conference at Stanford. The rooms were remodeled and very clean (although reading about a bedbug problem just now feels a bit creepy, as it were). That's about it for the positive aspects.

This is not a professionally-run hotel. The staff is terrible! Extremely unhelpful - displaying a "You've obviously mistaken me for someone who cares" attitude. We checked in to find out our window faced the (tiny) workout room. I asked for a different room, since my son was going to be spending much of the day there while I went to the conference. This was late at night, we were both tired. So the person at the front desk gave us another room. We walked all the way over there, with our luggage, only to find out it faced a wall! Now granted, I did not explicitly say "Please give me a room that does not face a wall" but this being Palo Alto, you'd think some of the high IQ would rub off and the staff would realize you wanted a view (or something other than a wall or sweaty people). Next item: I had to get up very early and I was about to make coffee in the room, when I realized it was decaf. So I went to the lobby to get real coffee. The guy at the front desk spent a few minutes looking, and then said he'd have to go look for it. He never came back. In the meantime, the lady who was getting the breakfast ready informed me that they have no real coffee for the rooms. "Didn't get delivered". Again, communicating with every word and tone a "What's your problem" attitude, when I expressed surprise at this. Next item: We too faced the shuttle 24 hour advance reservation issue, but managed ok with that. However, when we asked if we could be picked up, that was another story. No can do. Next item: We forgot toothpaste, so I sent my son to get some at the front desk. He came back saying the lady was very unfriendly and charged him $5. For a toothpaste and little toothbrush. Sheesh - for 180/night, you'd expect to get a free toothpaste. You can get that at Motel 8. Last but not least, it is very noisy!!! You hear every person walking by with their roller suitcases, hear every word of their conversation. The breakfast was terrible. The "croissants" were so rubbery and nasty, I took one bite and just threw it away.

We could have put up with some of the annoyances, but the rudeness and unhelpfulness of the staff were inexcusable. We won't stay here again or recommend it. In fact, I will get in touch with the professional society that suggests hotels for our conference and ask that this place be removed from the list of recommended hotels.

  • Stayed: March 2011, travelled on business
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8  Thank PetFriendlyVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2011

The room had a really weird air ventilation system and it was really cold! You can turn on the heater, but it is really loud. I got woken up by a loud noise 5 am and the management couldn't do anything about it. The noise just kept turning on and off.

The rooms are newly remodeled and look good. Don't rely on the management to provide advice. I asked them for advice on a place to eat and they just mentioned to go to the downtown area.

  • Stayed: February 2011, travelled on business
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3  Thank AS123_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2011

Watch out for this hotel. Your stay might be fine if you do not need any help from the staff, but if you do, don't hold your breath that they will help you or that they even will want to help you. I needed help with something that I was told only the manager could make a decision on (leaving earlier than my original reservation), and yet I was told the manager was not around nor could she be reached in any way by the staff. "She does not like it when we call her on the mobile phone" I was told by the staff. So this means that the hotel operates with no manager on duty! Pretty remarkable in 2011. And, by the way, I left a message for the manager. Guess if she ever got back to me...yes you are right, she never did. Plus I had been told she would show up later in the afternoon. Guess if she did, or if anyone called me back? You are right, she did not show up and no one did contact me. At 9:30 the front desk told me they have no idea when the manager might show up.

So, I was kept in limbo the whole day with absolutely no effort to resolve my question. You can fill in the blanks and figure out how this might translate to the rest of your visit at this hotel. Want to make a reservation for a local ride with the complimentary van that is adverised? "Oh, well for that you will need to make a reservation at least 24 hours in advance." Well, might it be possible for later today? "Oh, no there absolutely are no exceptions; it simply is our policy". You get the idea....

  • Stayed: February 2011, travelled on business
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9  Thank loh25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2010

Stayed here a couple of weeks ago with a friend who was on business. We had a large twin room overlooking the pool and it was really spacious. There were 2 really good, comfortable beds, as well as a wing chair and foot rest, a desk and chair, a fridge, microwave, a massive wardrobe and the tv was good quality with a good signal too. All this was not enough to fill a huge room which was immaculately clean and well kept - with the bed linen and towels being stand out.
I had none of the problems the previous reviewer had with the pool and we were right next to it. The only problem was the noise from the room above. It was only foot steps through the ceiling but they were distinctive and could have kept me awake...fortunately those above didn't move around much so it was no problem really.
The complimentary breakfast was a nice touch and, although I only ate the boiled eggs, everyone seemed to enjoy the make your own waffles as well as the fresh fruit and yoghurt. Good coffee too !!
If you do stay here, try the Sundance steak restaurant across the road.....I had the best steak of my life there !!
All in all it was a very good experience and the last reviewer giving such a low rating based on someone's poorly disciplined children is poor form. It's a must for anyone looking at Stanford with their kids.

  • Stayed: November 2010, travelled with friends
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Thank andyb190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stanford Terrace Inn

Address: 531 Stanford Ave, Palo Alto, CA 94306-1113
Region: United States > California > Palo Alto
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Palo Alto
Price Range: £220 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stanford Terrace Inn 3*
Number of rooms: 80
Official Description (provided by the hotel):
Across the street from the Stanford campus, you'll find the Stanford Terrace Inn, an oasis of unexpected elegance. In the midst of Silicon Valley, you'll discover a tradition of old world hospitality. Here, Tuscan murals adorn the walls, evoking a timeless sense of luxury. Our secluded garden setting and sun-drenched patio makes it easy to unwind. Or perhaps relieve the stresses of the day in our heated pool. Inside your over-sized guest room, you'll find all the modern conveniences. Complimentary cable TV, high-speed Internet access, and a desk large enough to get some real work done. All at a price that's pleasantly surprising. ... more   less 
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Also Known As:
Stanford Terrace Hotel Palo Alto
Stanford Terrace Palo Alto

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