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“Asian ambience” 4 of 5 bubbles
Review of The Zen Hotel

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The Zen Hotel
Ranked #6 of 27 Hotels in Palo Alto
Certificate of Excellence
Chicago, Illinois
Level Contributor
122 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Asian ambience”
4 of 5 bubbles Reviewed 30 September 2012

We had a nice one night stay here. They call it a hotel, but the rooms are set around the center parking lot, so it looks like a motel. Our room was small, but adequate and clean. When the grounds, carpeting, and shower head is immaculate, it's a good sign thath it's a clean, well kept hotel. the hot buffet breakfast was very good with everything you may want. The only thing is we kept bumping our feet on the platform bed. At least they padded the corners! I like the little extras like free wifi, and complimentary water bottles. Get a room that's not on El Camino Real for no traffic noise.

Room Tip: For less traffic noise, get a room that is not on El Camino Real.
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bluemermaid25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 reviews from our community

Traveller rating
    167
    125
    19
    11
    2
See reviews for
114
57
25
102
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Reno, Nevada
2 reviews
4 of 5 bubbles Reviewed 19 September 2012

This is a very comfortable hotel. It looks like a renovated old style motel that has been transformed. Very clean and comfortable. I enjoyed the sound of the fountains outside and the park like setting right outside our door. We stayed in a second story room that had a little balcony with chairs. The continental breakfast was very good with good Starbucks and Peets coffee provided. We will stay there again when we return to Palo Alto.

  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Teresa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
2 reviews
5 of 5 bubbles Reviewed 11 September 2012

For a city motel, the Zen Hotel is very special. They do not cut corners: Peets coffee in the rooms in ceramic mugs; glass in the bathroom; a varying hot breakfast each day; grounds are immaculate and appealing everywhere on the premises; personnel are gracious and helpful.

The bed was somewhat too soft, but the room was spacious and included sitting room furniture and room to entertain a few guests.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JMichaelKirchberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Marcos, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 September 2012

This was our second stay at The Zen Hotel. Last time we were there 2 years ago and we thought it was very good, but they have made many upgrades and we were even happier this time. It's very clean, the beds are comfortable and the bathrooms are nice. There are little balconies on the upstairs rooms in the back and patios on the lower level rooms with fountains and beautiful landscaping. They also remodeled their lobby and have a larger breakfast area. Breakfast options: coffee, tea, juice, milk, bagels, muffins, oatmeal with raisins and brown sugar, scrambled eggs, bacon, potatoes, pancakes, apples, bananas, hard boiled eggs and yogurt! Lots to choose from!

Room Tip: Both times we stayed here we stayed in the back section. The first time we were downstairs, and the...
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  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Newcombers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricberr, General Manager at The Zen Hotel, responded to this review, 19 September 2012
Dear Guest,

Welcome back! I was very interested in your perspective since you got to experience the differences between what The Zen Hotel offered two years ago and what we offer now.

Your review says it all. We made improvements in many aspects of our operations since our major renovation in 2010. Since then, we continue to make changes and fine tunings to cater to our guests' preferences. One of our advantages is that because we are an independent property, we have much more flexibility than a franchise to make improvements as a result of our guests' feedback.

We look forward to your next visit.

Best regards,

Ricardo Berrospi
General Manager
THE ZEN HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warren, New Jersey
Level Contributor
106 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 3 September 2012

This is an old style motel that has been beautifully transformed. The room was very clean and everything looked new. King sized bed was comfortable, pillows were great, room temperature was perfect. Parking is free. We enjoyed the freshly baked cookies and apples (NOT the awful red delicious that other hotels provide) available at check in.
Despite being on a busy street, it was amazingly quiet (unless you opened the window--which wasn't necessary).
Breakfast was great--oatmeal and yogurt were available so I was happy.

Room Tip: We were on the second floor--I don't think there was an elevator, but we didn't need one.
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  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shelley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
1 review
4 of 5 bubbles Reviewed 30 August 2012

Me and my girlfriend were visiting the city and it was our first time. We were lost driving in and were really fustrated. Upon check-in we were greeted by Dennis. He checked us in and really took care of us. He gave us incites on things to do and gave us directions Bravo Dennis. Also we were very please with the hotel very nice! I recommend this as a place to go great hotel.

Room Tip: ask for a quiet room
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Stayed February 2012, travelled as a couple
Helpful?
Thank pete m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ricberr, General Manager at The Zen Hotel, responded to this review, 19 September 2012
Dear Guest,

Thank you for youR wonderful comments. We are always thrilled when one of our team members is mentioned as part of great feedback. We know it takes time to sit down and compose a review; so the fact that the service provided was one of the highlights of your stay and the reason of your review, serves as a great boost to our team's morale.

Thank you again, we hope to have you back soon at The Zen Hotel.

Ricardo Berrospi
General Manager
THE ZEN HOTEL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 August 2012

Bed was comfortable and room was clean. They are pretty particular about check out time just FYI but they gave us a 30 minute grace period so that was nice. I used the fitness center it had a decent stair master, treadmill, and weight machine which is nice. It's across from a Walgreens which is convenient. The zen theme is cool.

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ishish_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Zen Hotel

Property: The Zen Hotel
Address: 4164 El Camino Real, Palo Alto, CA 94306-4075
Phone Number:
Region: United States > California > Palo Alto
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Palo Alto
#3 Romantic Hotel in Palo Alto
#5 Family Hotel in Palo Alto
#5 Business Hotel in Palo Alto
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Zen Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
In the heart of Silicon Valley, The Zen Hotel offers daily full hot breakfast buffet that includes freshly made smoothies, Peet's and Santa Cruz Organic coffees, Mighty Leaf teas, sausages, bacon, scrambled eggs and much more. L'occitane toiletries and free true high speed Internet are standard in all guestrooms. Minutes away from Stanford University, Shoreline Amphitheater and tech companies such as HP, Facebook and Google; The Zen Hotel offers great value and is a fantastic choice for business and leisure travelers. ... more   less 
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Also Known As:
Townhouse Hotel Palo Alto

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