As a frequent guest of the Zen Hotel, formerly the Townhouse Inn, I've had the pleasure of getting to know many of the staff and have always found them to be very accomodating to their guests' needs. I find it very hard to believe that the hotel manager was rude and yelling at any guest. I've never witnessed any inappropriate behavior on his part. Ina always has a smile and warm greeting when checking you in and has always responded to any request I have made, always in a courteous manner.
As far as the rooms, they have recently been renovated and are very nice. They definitely needed some redo, and they have done a beautiful job. It's still a work in progress, but is coming along quite nicely I have always found the rooms to be very clean, which is one of the main reasons I have been a guest here for the last several years. If a guest doesn't feel they have enough towels, all they have to do is ask the front desk for more. They are more than willing to supply you with more. I have asked and never been denied. My only complaint are the new beds, which are a bit too soft for me. But many like them that way, and I am getting used to them. However they're not so bad that they'll keep me away. I will continue to patronize the Zen Hotel for many years to come. Keep up the good work Ina and staff.
- Official Description (provided by the hotel):
- In the heart of Silicon Valley, The Zen Hotel offers daily full hot breakfast buffet that includes freshly made smoothies, Peet's and Santa Cruz Organic coffees, Mighty Leaf teas, sausages, bacon, scrambled eggs and much more. L'occitane toiletries and free true high speed Internet are standard in all guestrooms. Minutes away from Stanford University, Shoreline Amphitheater and tech companies such as HP, Facebook and Google; The Zen Hotel offers great value and is a fantastic choice for business and leisure travelers. ... more less
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- Also Known As:
- Townhouse Hotel Palo Alto