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“Beautiful landscaping”

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Sheraton Palo Alto Hotel
Ranked #15 of 27 Hotels in Palo Alto
SF
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Beautiful landscaping”
Reviewed 23 September 2012

Nice , clean, relaxing environment with various seating/relaxing set-ups around the grounds. Good food onsite--wonderful place to hold an event. Staff also appeared to be competent and friendly. Would love to have a longer stay.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Radiant360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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730 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Wash state
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 September 2012

It's a Sheraton--clean, comfy beds. It has a few pleasant areas...tables by the pool, loud bar. But my experience with just getting the reservation took hours out of my life. I should have billed them. I had 6 separate contacts, on 6 separate days (mental note: reservation not finished. Have to call back....) before they honored the rate they gave me in an emal. Three times: Central reservations (nobody knows or can do anything.) 1 time: Property itself (We'll call back.....) 1 time: Front desk. Apology. Bill adjusted.

Room Tip: Being promised a garden room doesn't mean you'll get a garden room.
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CramerWashstate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
184 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 9 September 2012

Stayed here two nights on business. Have to pay for parking but it's Palo Alto so not surprised. The room was fine, but pool noise rather loud at times (recommend asking for a room away from the pool). The grounds are nice and I enjoyed the short walk to the lobby. A big plus for this hotel is that it is a very short walk to the Caltrain station in Palo Alto, meaning that public transit is possible. Internet was a bit flaky - worked fine some of the time but at peak times bogged down a bit. All in all, perfectly adequate, but hardly memorable!

Room Tip: Avoid rooms facing the pool if you want to sleep early
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mojave_ben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastern Sierra, CA
Level Contributor
255 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 6 September 2012

Thank you to Uriel and the morning front desk staff who were able to check us in early and provide local information. We traveled, unexpectedly, for a medical appointment and made a last minute reservation. Everybody at the hotel was friendly and the location is superb. Given the peeling wallpaper I saw, the hotel could use some sprucing up. Also, there is no Club Lounge evening service on weekends.

Stayed August 2012, travelled on business
Helpful?
Thank terere2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. George, Utah
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 September 2012

The hotel was fantastic and the service was so very special. The staff was there for any needs and eager to help in any way they could and always with smiles on their faces. The restaurant had service poolside so it was relaxing to just sit and have a snack or a drink. Internet service was available in your room for a fee or free in the lobby. The hotel was within walking distance to shops and other restaurants.

Room Tip: The garden view rooms would be nice that overlook the pond and fish or perhaps a sliding door to the...
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  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 September 2012

Stayed at this hotel several times over the past several months. It was somewhat pricey ($200+), but never really delivered. Rooms are a little run down and could use renovation. Parking isn't cheap. Rooms are very basic. You could tell the shower was old...

If you can afford it, spend another $50 and stay in the Westin next door. It's a whole different ballgame...

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Palo Alto hotels

Beverly Hills
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 August 2012

I liked the location and the use of the sister hotels Jacuzzi.The Beds are really comfortable and the pillows and linens are amazing.I was just above the pond area facing in towards pool which of course much to my chagrin they charge you more for.I am a Starwood member and this seems to count less and less these days.The bar was open pretty late and they had friendly bartenders.Nice coffee stand in the a.m.

Room Tip: Pick toward pool
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gogobellatravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Palo Alto Hotel

Property: Sheraton Palo Alto Hotel
Address: 625 El Camino Real, Palo Alto, CA 94301-2301
Region: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 27 Hotels in Palo Alto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton

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