We had a very bad experience to start our stay. We get to our first room and there is absolutely no soundproofing. We heard everything going on the hallway (and it was very loud because the hotel was filled with student athletes). That is not what you want when trying to sleep.
Then, I go the front desk to complain about the noise. They put me in a new room. You would expect quiet -- but no, it was right next to the elevator so you kept hearing all the mechanical noises as the elevator goes up and down and up and down. (The third room was quiet, but why should it take 3 rooms).
This room then had problems with the internet connection. The highspeed internet wire was not connected to anything, so of course it would not work. When I explained the problem, they tried to tell me how to use the password. I kept explaining that was not the problem and it took 10 minuted for them to understand and then send someone to fix it.
besides the noise, the hotel was ok, but I much prefer the Westin just next store. I will not be back.
- Official Description (provided by the hotel):
- Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more less
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- Also Known As:
- Sheraton Palo Alto
- Palo Alto Sheraton