Immediately after I checked into my room, it was obvious that a heavy smoker had stayed there even though the hotel and all rooms were "non-smoking". When I spoke to the manager about changing rooms, he stated curtly that it was against their policy for me to change rooms, even though there were many other rooms available. His demeanor was arrogant and dismissive as if he had better things to do than deal with this issue. He said he would send a maid with "spray" and a machine which would freshen the air. The machine never materialized and the spray had no effect whatsoever on the smokiness. I should have walked away but he would not refund my money for that night so I cancelled the rest of the week and moved to a much classier hotel for the rest of the week. Very disappointing experience. Needless to say, I wwon't be staying there again.
- Official Description (provided by the hotel):
- Join the Comfort Inn Palo Alto, a convenient, family and pet friendly Northern California hotel near San Jose Airport, Stanford University,Stanford Shopping Center, Google, Facebook and Great America, for exciting West Coast getaways. ... more less
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- Also Known As:
- Comfort Inn Palo Alto Hotel Palo Alto
- Palo Alto Comfort Inn