We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Training on SalesForce”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Palo Alto
Ranked #10 of 27 Hotels in Palo Alto
Certificate of Excellence
Lake Havasu City, Arizona
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Training on SalesForce”
Reviewed 2 July 2013

Hotel is great! Service and greeting is superb. The front desk greated me by name, and mentioned my points would be posted to my account. Pointed out the areas of the hotel, including work out room and pool.

Room Tip: Room was very clean and large. Very, very quiet.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, 3 July 2013
Susan C,

Thank you very much for taking the time to write a review regarding your recent stay at the Crowne Plaza Cabana - Palo Alto. Excellent service is what we expect you to receive during your stay. The hotel has recently undone a multi-million dollar transformation, so I hope you had a chance to use some of the facilities during your time with us.

I am glad our team did a good job of recognizing you as IHG Rewards Club member (formerly Priority Club). Although it has a new name, it is the same great program that lets you earn and use points at all of our family of brands.

Again, thank you for taking the time to review your stay and we look forward to welcoming you back to Palo Alto.

Chris Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

608 reviews from our community

Traveller rating
    255
    182
    101
    46
    24
See reviews for
102
58
37
333
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sikkim, India
Level 5 Contributor
60 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 June 2013

We stayed for 5 nights. First the good news ...its a rather nice hotel and is well located and clean. Services are good and the breakfast is nice. The staff are helpful and keen to respond. The shuttle service is very useful . The dining hall manager is very good as are Jordan and Joyce ...The staff are very honest and caring. We lost our mobile and a young steward found it for us ...wonderful integrity . Now for some challenges ..The start was not too good as we had booked pool facing Cabanas and they changed our rooms to the main wing ...and then tried to justify it somehow..this was not a good thing to do . The second room they gave us was a cubby hole with a small window ...but they changed it when we complained ... Jordan the manager in charge was great and made up with breakfast coupons etc . That done, I also agree with the comment that the porter service is rather tardy. The front desk staff seem rather nervous and unable to take decisions ..they keep wanting to refer to someone else ...and the GM was conspicuous by his absence !
All in all ...a good comfortable stay ...and yes ..there is room for improvement !

Room Tip: Please be careful to confirm the type of accommodation ...they tend to change it ..and rooms at the...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank corinthus65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, 3 July 2013
Corinthus65,

Thank you for taking the time to write a review on Tripadvisor regarding your recent stay at our hotel.

I appreciate you letting us know how great the service was from Jordan and Joyce. I will be sure to pass along the praise to them directly!

Being the new GM at the hotel, the feedback is extremely important as we continue to strive for improvement in our efforts of delivering excellent service.

Again, thank you for taking the time for the review, and we look forward to welcoming you back to Palo Alto.

Chris Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Utrecht, The Netherlands
Level 5 Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 June 2013

stayed one night for a meeting in stanford. Chose it for decent price and the name. It is not quite what I expected from Crown Plaza and previous experiences with other hotels from this chain. It was a bit run down, although nice looking and kind of spacious foyer. I had a heavy suitcase and with a room on the first floor i had to lift it across several sets of stairs, a bit inconvenient. Otherwise, the room was large and quite clean. Service was fine so in general a positive experience but nothing special. My rating is lowish since I expected more from this chain.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nick r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, 5 July 2013
nick r,

Thanks for taking the time to review your recent stay at our Crowne Plaza Palo Alto. I am glad that you found our location convenient for you as we arei n the heart of the Palo Alto/ Silicon Valley, adjacent to Stanford University.

I appreciate your nice comments about our guestrooms as we have recently completed a multi-million dollar upgrade of all of our rooms. I am disappointed to hear that you expected more, and as the new General Manager of the property the feedback is very helpful. Over the next several months we have many upgrades in the works, so I hope when you business brings you back to Stanford you will stay with us again to see what is new and fresh.

Thanks again for taking the time to provide feedback.

Chris Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level 4 Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 June 2013

Great stay, room was comfortable and well appointed, pool was perfect. Room service was very good, staff friendly and helpful. Reasonable parking fee of $10. Would definitely stay here again. Excellent value.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccmacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, 3 July 2013
ccmacy,

Thank you for your review of our hotel. We appreciate you taking the time to give us feedback, as it is always insightful and motivating to our team members.

Our pool is definitely a big draw, especially in the warm summer months. We have the largest pool area in Palo Alto and with the recent hot weather it has been getting lots of use.

We look forward to welcoming you back to our hotel during your next visit to the area.

Thanks again for taking the time to write a review, the team appreciates it.

Chris Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2013

We were pleased with how nice this crowne plaza was. Large room good bed quiet. Pool area lovely. Coffee in lobby in am .be sure to go to hobees and blueberry coffee cake. Bathroom nice. Right on el camino. A/c didn't seem to work real well ..we reported it. Hot tub also not working when we went to pool.

Stayed June 2013, travelled with family
Helpful?
Thank CarolMemphis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, 5 July 2013
CarolMemphis,

Thank you very much for taking the time to write a review of your recent stay at the Crowne Plaza Cabana - Palo Alto.

It is great to hear you enjoyed your spacious guest room, and our large pool area. Our pool has seen lots of use in the last couple of weeks with the unusually warmer than normal heat wave!

Thanks again for the feedback as it helps us in our stive for excellence always!

Chris Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 June 2013

If you find yourself in Palo Alto, or at Stanford for any reason, you must stay here! After looking online at the other hotels in the area, and honestly, usually being inclined toward Starwood brands, I opted to try this Crowne Plaza instead, due to the fact that the meeting I was attending at Stanford had chosen it as the conference hotel. I was so pleasantly surprised that I would go back there for a leisure trip!

The hotel itself gives off a very nice vibe upon entering, and the rooms are clean and neat, if somewhat spare. I was upgraded due to a problem with my original room assignment and the upgraded room was very nice, on a higher floor. The location is within an easy walk to stores (Safeway, Starbucks, CVS), and the complimentary shuttle is great.

But it is the staff that makes this property so pleasant - they are awesome! And the food at the onsite restaurant was also very good, and the waitstaff excellent.

As both a business and leisure traveler I would recommend this property!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sierramtngrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, 5 July 2013
sierramtngrl,

Thank you for taking the time to write a review regarding your recent stay at the Crowne Plaza Cabana - Palo Alto.

I am glad that you chose our hotel, I hope you had the opportunity to join IHG Rewards Club (formerly Priority Club), so that you can earn points for stays at all of our brands, including Intercontinental Hotels and Resorts. Our location adjacent to Stanford University makes us a popular choice for poeple attending meetings and events at the University.

As the new General Manager, I appreciate the feedback and I look forward to sharing with the team how much you enjoyed the staff. I love hearing that you felt we are "awesome". We look forward to welcoming you back to hotel during your next visit to our area.

Again, thank you for taking the time to write a review.

Chris Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana, United States
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 June 2013 via mobile

Was on a business trip last weekend. The rooms were very nice and clean. The Internet speed was adequate but average. The buffet breakfast was very good and service great. Overall I thought the price per night was a little steep even at a convention reduced rate but probably about average for the area. It is a very beautiful part of the country.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JimTigerPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palo Alto hotels
0.2 mi away
Dinah's Garden Hotel
Dinah's Garden Hotel
#2 of 27 in Palo Alto
940 reviews
1.2 mi away
Creekside Inn - A Greystone Hotel
0.2 mi away
Hilton Garden Inn Palo Alto
Show Prices
Show Prices
Show Prices
0.2 mi away
Homewood Suites by Hilton Palo Alto
3.4 mi away
The Epiphany, a Joie de Vivre Hotel
3.6 mi away
Garden Court Hotel
Garden Court Hotel
#4 of 27 in Palo Alto
393 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Palo Alto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Palo Alto

Property: Crowne Plaza Palo Alto
Address: 4290 El Camino Real, Palo Alto, CA 94306-4404
Phone Number:
Region: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Palo Alto
#7 Business Hotel in Palo Alto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Priceline, Hotels.com, 5viajes2012 S.L., TripOnline SA, HotelQuickly, getaroom.com and Cancelon so you can book your Crowne Plaza Palo Alto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing