We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great service, great room”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Crowne Plaza Palo Alto
Ranked #9 of 27 Hotels in Palo Alto
Certificate of Excellence
San Marcos, California
1 review
“Great service, great room”
Reviewed 9 September 2013

Upon arrival to my room, I found a handwritten welcome note, and a fruit and cheese plate. Very nice! The room was great, very modern, quiet and easy to work from in the evenings. The pool and restaurant were both great, especially the pool. But most of all, the service was excellent. The staff were very helpful and friendly. I highly recommend the Crowne Plaza in Palo Alto.

Room Tip: get a ground floor room by the pool
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaryLomayesva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, 23 September 2013
GaryLomayesva,

Thank you for taking the time to write a review regarding your recent stay at the Crowne Plaza Palo Alto. I am glad you apprecatiated the fruit and cheese plate in your room! Most appreciated are the nice comments about our staff! I look forward to sharing your review with the team, as they appreciate the nice recognition from guests such as yourself.

We look forward to welcoming you back on your next visit to Palo Alto!

Chris Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

593 reviews from our community

Traveller rating
    249
    179
    99
    43
    23
See reviews for
98
57
37
325
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 September 2013

My girlfriend and I came to Palo Alto to get away and found the Cabana CP to be a pleasant experience. All of the staff was very attentive and they even have a shuttle van to take you to the heart of Palo Alto action. I recommend Old Pro for beer towers. We had a long night out in Palo Alto and could barley move and had a great Sunday brunch with a pitcher of orange juice some champagne and our great Jacuzzi tub to help us through the day. Pool area was great with lots of seating. Staff was very friendly and accommodating without being intrusive.

Clearly the senior leadership at the hotel is on point.

Room Tip: Go for the Jacuzzi tubs its the right thing to do.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gokingsgogogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
155 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 3 September 2013

Ok, I get it, Palo Alto is expensive, The weather is great. Facebook lives there. I saw 100 Teslas in 24 hrs. But a Crowne Plaza is not worth $450 a night in a small dinky town that looks like the 70's forgot. It is staffed by college kids that have no idea what they are doing, or foriegners that dont speak the language and are in a miserable mood (in spite of the weather) becuase they have to communte 2 hrs a day to work there. The underwhelming breakfast buffet was $20 (without tip). Thank goodness Stanford was covering by stay for business, but wow!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neurovictory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Palo Alto, responded to this review, 20 September 2013
Dear neurovictory,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 September 2013

Spent four beautiful days poolside at the Crowne Plaza Palo Alto. The pool area is amazing. You will feel like you are at a resort, not just a hotel. Pool staff is very attentive to detail.

Room service was excellent. Also had a great breakfast. The bar area great for meeting up with friends.

The hotel is really deserving of 5 stars, but the front desk staff drops it a star which is unfortunate. I would think maybe it was an issue of "getting off on the wrong foot", but I heard other guests talking about the same issues I had.

I would recommend friends and family to stay here but would warn them about the front desk staff and management.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eser1174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada, United States
1 review
Reviewed 14 August 2013

Being from Las Vegas, my wife and I are fortunate to experience accommodating standards. We understand that Vegas is a unique destination so we make it a point NOT to remain spoiled when we travel to other places. That's why its surprising to leave town and come across a hotel like Crowne Plaza, Palo Alto who provide that same level of service we are used to! We celebrated our 3rd year anniversary there last Memorial Day weekend and here I am in August still reminiscing about our stay and how it was the staple of the whole trip!
They get it, plain and simple. Some hotels are an in-and-out shop looking to make a bunch of short run dollars. Crowne Plaza realizes the value of a loyal customer and how far the small details will make a difference in the long run. With the friendly staff who helped me plan and execute my wife's surprise (see photo below), immaculate rooms, cozy beds, and delicious breakfast... I am a only booking Crowne for all of my future get-a-ways. Thank you Claudia and the entire staff who knew us by first name, we hope to stay with you soon!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tracy, California, United States
1 review
Reviewed 13 August 2013

Some friends and I stayed at this hotel when we were going to concert at Shoreline Ampitheater and we had an amazing experience. Nick, Chris and the rest of the staff were great and the room was amazing. I only wish we were there for more than 1 night so we could've taken advantage of the beautiful pool.
If you live locally but don't want to drive after a concert (at Shoreline) this is the place to stay. If you are from out of town and don't know the area this place is in a great area, near food and shopping.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2013 via mobile

Stayed here for 4 nights on business. The room were comfortable , however it felt strange to have the wardrobe in the bathroom. Even stranger, and not very hygienic, was to have the coffee making facilities in the bathroom on the washstand right next to the toilet !

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maccoylton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris J, General Manager at Crowne Plaza Palo Alto, responded to this review, 13 August 2013
Maccoylton,

Thank you very much for taking the time to review our hotel. I appreciate that you enjoyed our comfortable guest rooms.

I understand your comments regarding the coffee maker, in some of our rooms we have them in the bathroom. Please know that we have looked for alternatives in some of the room and are considering them.

I appreciate your feedback and we look forward to welcoming you back to Palo Alto on your next visit to the area.

Again, thank you for taking the time to write a review.

Chris Jones
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Palo Alto hotels
0.2 mi away
Dinah's Garden Hotel
Dinah's Garden Hotel
#2 of 27 in Palo Alto
4.5 of 5 bubbles 909 reviews
1.2 mi away
Creekside Inn
Creekside Inn
#6 of 27 in Palo Alto
4.0 of 5 bubbles 602 reviews
0.2 mi away
Homewood Suites by Hilton Palo Alto
Show Prices
Show Prices
Show Prices
0.2 mi away
Hilton Garden Inn Palo Alto
3.4 mi away
The Epiphany, a Joie de Vivre Hotel
3.3 mi away
The Westin Palo Alto
The Westin Palo Alto
#10 of 27 in Palo Alto
4.0 of 5 bubbles 641 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Palo Alto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Palo Alto

Property: Crowne Plaza Palo Alto
Address: 4290 El Camino Real, Palo Alto, CA 94306-4404
Phone Number:
Region: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Palo Alto
#7 Business Hotel in Palo Alto
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Palo Alto 3.5*
Number of rooms: 195
Official Description (provided by the hotel):
Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza Cabaña Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza Cabaña Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza Cabaña Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza Cabaña Hotel & Resort Palo Alto. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Odigeo, IHG, Traveltool, S.L.U., TripOnline SA, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Crowne Plaza Palo Alto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Palo Alto Hotel Palo Alto
Palo Alto Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing