I had a 3 night stay booked for a training at my company's office and one of the hotels with a negotiated rate was the Crowne Plaza. I'm normally a Hilton hotel guy but they were all sold out. From the outside it looks very nice and there was lots of parking with attendants (they charge you to park). I arrived on a Tuesday night about 11pm and was told the hotel was overbooked and they had no rooms for me that night. The front desk staff, (Lee and another lady) explained it to me and said they would put me up at another hotel just down the street for one night and then put me in an executive level suite for my remaining two nights when they had rooms available. Lee also bought me dinner on the second night of my stay.
I accepted the offer but really it gave me nothing as I wasn't paying for the hotel nor the dinner. My company pays for it so I had to deal with the issue but my company benefited. I was tired and didn't want to argue and if the hotel is full, it's full, not like they are going to kick someone out. So I came back the following day.
I checked in the next day and received a room on the 8th floor. I was given a handicapped room (buzzer out front) and was concerned as usually they are different and have roll in showers and other amenities to assist those who need it. But the inside didn't appear to be any different than any other room with a regular tub/shower and bathroom. The room was large and had a nice new LCD TV on a huge dresser with plenty of room for clothing.
The bathroom was large and the closet was in the bathroom. It was a minor inconvenience as the door to the bathroom and the closet doors interacted with each other but overall was a nice set up other than that. They don't provide much in the way of stuff other than shampoo/conditioner and lotion. Most of the higher end hotels in their executive level suites they have liquid soap, mouthwash, etc. The next day however housekeeping took my bathmat and didn't replace it so I had to use an extra towel. The shower was nice but sloped downward toward the front a bit and was a bit disconcerting when your eyes are closed washing your hair. You tend to want to fall forward so I could see this being a bit unsafe.
The bedroom had a chair, desk, nice king bed and good lighting. The bed was soft and comfortable for me but there was A LOT of noise from water running. I assume the water pipes run near the room for every room in the hotel as it seemed like water was running in my bathroom all hours I was there and at night when trying to sleep it was pretty loud.
The WiFi was free (not sure if that was the rate I was on or it's free all the time) but it was very slow at times. Connecting to my company's VPN was difficult or impossible at times.
The fitness center was of good size with 3 treadmills, weight machines, free weights and other fitness equipment. The room was kept cool and felt comfortable.
The restaurant had a very limited selection for dinner. I was expecting quite a bit more selection for my dinner on the first night but settled on a bacon cheeseburger and an appetizer of wings. Service was good but there were only two of us in there and the bar across the way had more people in it. For breakfast there is a good selection of fruit (pineapple, watermelon, cantaloupe, apples) and hot items such as eggs, bacon, sausage and waffles/french toast. The bacon is a good thick cut bacon and not the really thin sliced stuff which was nice. They had muffins, danish and bread for toast along with juices, milk and water as well as a smoothie mixed up for you. Breakfast was included in my rate but it's a very good breakfast and probably worth the money if you are paying for it.
The parking was a bit weird. They gave you a ticket and you would go park or choose valet parking. Self parking was a row behind valet parking or further back if full and they had overnight vs daily parking on different sides of the lot. I'm not sure if I was supposed to swap out my ticket daily or what but it just wasn't really clear. I just ended up pulling in and parking and skipping the ticket guy.
There were a couple of events while I was there out back and they didn't interfere with the hotel at all which was nice.
Overall I'd recommend the hotel if you can't get into your normal hotel type. They attempted to take care of the situation for me when I was overbooked out which was nice, it just didn't net me anything other than an upgraded room to a floor that was listed as executive but didn't have a lounge or anything so it was just another floor.
- Official Description (provided by the hotel):
- Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza CabaÃ±a Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza CabaÃ±a Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza CabaÃ±a Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza CabaÃ±a Hotel & Resort Palo Alto. ... more less
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- Also Known As:
- Crowne Plaza Palo Alto Hotel Palo Alto
- Palo Alto Crowne Plaza