1) Front desk people do not know what they are doing when they check you in. The guy seemed very confused in what to do said that my credit card is not approving, but he'll change it to cash and try to run my card later because the system seems to be down.
2) For the amount I paid my room (215) looks like I was downgraded. The carpet is stained and the curtain smells old and musky.
3) The food is ok, but it's hard to get a hold of anyone for room service. Got transferred many times to the restaurant.
As a platinum member I thought I was suppose to get a free upgrade, but the guy at the desk said that they didn't have any rooms available but he would comp my parking and give me dinner.
I could write more, just very disappointed in this hotel. Stayed in many hotels of this brand, this was the worst experience. I gave it 2 because the location was close to work and the University.
- Official Description (provided by the hotel):
- Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza CabaÃ±a Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza CabaÃ±a Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza CabaÃ±a Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza CabaÃ±a Hotel & Resort Palo Alto. ... more less
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- Also Known As:
- Crowne Plaza Palo Alto Hotel Palo Alto
- Palo Alto Crowne Plaza