I have been there multiple times (almost every day) for a chunk of time during a business trip. Sometimes I would order just for myself, other times for the group.
The bagels are really good, as are the different cream cheese spreads. Highly recommended.
On three occasions I was somewhat disappointed:
1. Got there once right before opening at 6 AM. They opened the doors just after 6 but weren't ready (coffee/creamers not out, etc.).
2. There is one item I always wanted and a few times they didn't have it. It seems they don't bake them first thing and then they run out quickly.
3. One time the employee completely confused my order (a bagel for now plus half dozen for later) and I ended up with 4 bagels (but I found out once I was already 20 minutes away).
Overall it's a great place.
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