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Courtyard Los Angeles Pasadena/Old Town
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Reviews (876)
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326
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All reviewsgreat locationrose bowlwithin walking distancefair oakssink areamemorial parkparking garagefire pitself parkrestaurants and shoppingfront desk staffstarbucks coffeecolorado blvdvery nice stayquiet roomtwo blocksdefinitely stay here again
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685 - 690 of 876 reviews
Reviewed 2 May 2012

I'm here on business, so when I got into the room and set up everything on the desk, I was warm, so I looked to my right and there was one of those old kind of air conditioning/heating units. I turned it on and had cold air blowing on me while I was working. I finally turned off the air conditioner. What a weird placement for the desk. I think they could have thought about that better.

The light over the sink was burned out (really?) so I called the front desk. Someone came and replaced the bulbs within the hour.

Checkin was a breeze. Very nice, service oriented man. Had dinner at the restaurant which was passable for a Courtyard. Again, wait staff was very service oriented.

I will be back on business next week and will find out if they have rooms where the desk isn't up against the vent of the air conditioner.

Stayed: May 2012
1  Thank K8Mac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 5 May 2012

K8Mac1,

Thank you very much for your review and appreciate the acknowledgement of the problem with the light bulb. We're glad to see that our front desk and restaurant staff were able to accommodate you during your stay. We look forward to serving you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2012

Always a good stay at this hotel. Friendly, helpful staff and nice amenities.

  • Stayed: March 2012, travelled on business
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Thank Phyllis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
courtyardpasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 26 April 2012

Phyllis, Thank you for your wonderful review! We are so glad that you found our staff both helpful and friendly. We look forward to serving you again in the near future.

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Reviewed 11 April 2012

Once or twice a year we stay in this hotel while visiting the Los Angeles area. Invariably we remark to each other how comfortable, convenient, and customer-friendly this hotel is. The location works well: just off the 210 and Ventura freeways, a couple blocks from the Metro station, and surrounded by excellent restaurants and local shops. The Huntington and Norton Simon are nearby, and the Gamble House is worth a tour.

Room Tip: If you are parking in the garage, ask for a room near the elevator.
  • Stayed: April 2012, travelled with friends
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2  Thank BartlettSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
courtyardpasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 26 April 2012

BartlettSF:
Thank you for your recent review! We greatly appreciate your recognition of our staff. Additionally, we’re glad to see that you found our hotel not only comfortable, but also convenient for all of your entertainment needs. We hope to see you soon!

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Reviewed 11 April 2012

Stayed here for a quick evening in Pasadena. Rooms were clean and spacious. Mattress and pillows very comfortable. Bathroom large and well-equipped. Towels thick. TV HD. Refrigerator nice, quiet, and clean. Safe area, safe parking, and pleasant entry area (Starbucks in the lobby!). Can easily stroll to many restaurants and shops - Pasadena is alive on this Friday PM.
Wall A/C unit is a little loud. Just don't like to pay for parking.....

Room Tip: Our room faced the courtyard, and it was very quiet
  • Stayed: March 2012, travelled with family
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1  Thank tennisbummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
courtyardpasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 26 April 2012

Thank you for your recent review! We are glad that you found our rooms and amenities clean and spacious. We pride ourselves on providing the utmost quality. Looking forward to providing you with another excellent stay.

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Reviewed 10 April 2012

I have stayed in this hotel on several times over the last few years whilst on business in the Pasadena area and have always found it to be of a high standard and well located. It's right int eh centre of the old town, just a two minute walk from the bars and restaurants of Colorado Boulevard. I've stayed in the other main hotels in this area, The Westin (formerly the Doubletree, The Hilton and the Sheraton and definately prefer the Marriott. Staff are friendly and helpful and the pool area is an added bonus. I would certainly recommend it.

Room Tip: Rooms looking into the pool area or towards the mountains have the best views.
  • Stayed: March 2012, travelled on business
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Thank the3dge2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
courtyardpasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 26 April 2012

The3dge:

We appreciate your kind words! As someone who sounds like they travel quite a bit we know that you’ve experienced hotels of all standards. We are ecstatic that you found ours to be of such high regard and hope to see you here in Pasadena again!

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