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“Good Location”

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Courtyard Los Angeles Pasadena/Old Town
Ranked #2 of 31 Hotels in Pasadena
Certificate of Excellence
Reviewed 28 May 2012

Booked a Junior Suite here, specifically because I was told that we would have a balcony. Was told by reservationist that only King bed rooms and Junior Suites have balconies. When I arrived at check in, was told that there was NO balcony with Junior Suite. They offerred to move us to a room with a King and Sofa Bed, but it would cost the same. After some minor complaining on my part, he agreed to take $30 off the price of the room.

Other than that, it was a nice enough place, typical of Marriott Courtyard's. Nice lobby and easy check in. Parking is valet ONLY. In the morning, we had the omelette bar which was a very expensive omelette at $15, but quite tasty. The staff were extremely flustered and confused, and it took a long time to order, despite there were only 2 people in front of us in line.

The location is great, as you can walk down to the main drag with restaurants, shops, bars, etc.

  • Stayed: May 2012, travelled with friends
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Thank Ricechex01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 31 May 2012

Ricechex01,

Thank you for your kind words. We're glad that our front desk associates were able to accommodate and move you to a more desirable room type. As always we value our guests and hope to see you here in Pasadena soon!

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643 - 649 of 837 reviews

Reviewed 22 May 2012 via mobile

The Courtyard is an old hotel and could use some minor updating to the bathrooms, however it was clean and comfortable.

The evening staff at the Bistro is excellent friendly and fast. The morning staff at the Bistro could take lessons. They were not up to par with the evening staff and were not as busy.

All said it was an enjoyable stay

  • Stayed: May 2012
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Thank Flfoodiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 24 May 2012

Flfoodiegirl:

Thank you for your review and we're glad that you enjoyed your stay. Our goal is to ensure the utmost quality and consistency. We hope to see you again soon!

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Reviewed 14 May 2012

We stayed here for 4 nights at the end of April as we were attending a wedding in Pasadena and it ticked every box for us. We had a large room looking over the pool area (so it was very quiet at night) with a desk, fridge, microwave, TV and sofa. The enormous king sized bed was one of the most comfortable of our entire trip to California! The bathroom was a good size with a decent shower with the sink and vanity unit located just outside the bathroom (good for brushing your teeth and putting make up on while someone else is in the shower!) The hotel is in a good location about 2 blocks from the main street in Pasadena so you can easily walk out for shopping, dinner and drinks. The hotel offer valet parking, or you can park yourself in the private multi-story car park which is located behind the hotel (we could actually see our car from our bedroom window). You can access the car park from each bedroom floor without having to walk through the lobby. As other people have mentioned there is a Starbucks downstairs and also a shop where you can buy cold beers, sweets and crisps. We didn’t eat breakfast at the hotel during our stay but it looked fine. The pool area is nice, good sized pool, sun loungers and hot tub and it opened early and closed late (can’t remember exact times). They even have a laundry room where you can do a quick wash and tumble dry should you need to. There is also free WiFi in the rooms and 3 computers in the lobby with printing facilities as well as 2 stations for printing off boarding passes. All the staff were friendly and professional, the hotel was very clean, if I was coming to Pasadena again I would definitely be happy to stay here again (especially if the NYPD American Football team are there again at the same time )

Room Tip: I imagine rooms overlooking the pool are quieter than street facing rooms
  • Stayed: April 2012, travelled as a couple
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Thank Loo24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 18 May 2012

Thank you so much for your positive comments regarding your recent stay. We truly appreciate you taking the time to share your Pasadena experience.
PS: We will do our best to get the NYPD Football team back for your entertainment!

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Reviewed 5 May 2012

Hotels in Pasadena are few and far between, and the Marriott served us very well. Great location. The rooms are standard hotel rooms, beds are comfortable. Staff was friendly and helpful. We visited mid week and there was a bustling business clientele.

Stayed: May 2012
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 11 May 2012

Thank you so much for taking the time to write about your positive experience with our great location, comfortable beds and great staff. We realize you have many choices and are most thankful for choosing us. We look forward to your next visit.

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Reviewed 2 May 2012

I'm here on business, so when I got into the room and set up everything on the desk, I was warm, so I looked to my right and there was one of those old kind of air conditioning/heating units. I turned it on and had cold air blowing on me while I was working. I finally turned off the air conditioner. What a weird placement for the desk. I think they could have thought about that better.

The light over the sink was burned out (really?) so I called the front desk. Someone came and replaced the bulbs within the hour.

Checkin was a breeze. Very nice, service oriented man. Had dinner at the restaurant which was passable for a Courtyard. Again, wait staff was very service oriented.

I will be back on business next week and will find out if they have rooms where the desk isn't up against the vent of the air conditioner.

Stayed: May 2012
1  Thank K8Mac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 5 May 2012

K8Mac1,

Thank you very much for your review and appreciate the acknowledgement of the problem with the light bulb. We're glad to see that our front desk and restaurant staff were able to accommodate you during your stay. We look forward to serving you again.

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Reviewed 13 April 2012

Always a good stay at this hotel. Friendly, helpful staff and nice amenities.

  • Stayed: March 2012, travelled on business
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Thank Phyllis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
courtyardpasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 26 April 2012

Phyllis, Thank you for your wonderful review! We are so glad that you found our staff both helpful and friendly. We look forward to serving you again in the near future.

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Reviewed 11 April 2012

Once or twice a year we stay in this hotel while visiting the Los Angeles area. Invariably we remark to each other how comfortable, convenient, and customer-friendly this hotel is. The location works well: just off the 210 and Ventura freeways, a couple blocks from the Metro station, and surrounded by excellent restaurants and local shops. The Huntington and Norton Simon are nearby, and the Gamble House is worth a tour.

Room Tip: If you are parking in the garage, ask for a room near the elevator.
  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank BartlettSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
courtyardpasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded 26 April 2012

BartlettSF:
Thank you for your recent review! We greatly appreciate your recognition of our staff. Additionally, we’re glad to see that you found our hotel not only comfortable, but also convenient for all of your entertainment needs. We hope to see you soon!

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Additional Information about Courtyard Los Angeles Pasadena/Old Town

Address: 180 N Fair Oaks Ave, Pasadena, CA 91103-3614 (Formerly Courtyard by Marriott Los Angeles Old Pasadena)
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Pasadena
#3 Business Hotel in Pasadena
Price Range: £118 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Los Angeles Pasadena/Old Town 3*
Number of rooms: 314
Official Description (provided by the hotel):
The Courtyard by Marriott Los Angeles Pasadena/Old Town is located in the heart of Old Pasadena. This Southern California jewel of the Los Angeles area has everything you want in a modern but historic city. Home of the annual Tournament of Roses Parade and college football's Rose Bowl Stadium, home of UCLA Bruins home games, Pasadena is where you want to be in the Los Angeles area. The Courtyard by Marriott® Pasadena Old Town is an upscale full service 314 unit hotel featuring deluxe guest rooms and executive suites with complimentary high-speed Internet access. The Paseo Colorado outdoor shopping plaza is five blocks from this city center hotel. Nearby golfing includes the Annandale, Brookside, and Eaton Canyon courses. Other attractions such as Universal Studios Hollywood®, Santa Anita Race Park, Dodger Stadium, the Staples Center, and Huntington Gardens are easily accessed. The Courtyard by Marriott Los Angeles Pasadena/Old Town keeps you comfortable, convenient and connected. ... more   less 
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Also Known As:
Courtyard By Marriott Los Angeles Old Pasadena Hotel Pasadena
Courtyard Pasadena
Courtyard Los Angeles Old Pasadena
Pasadena Courtyard
Pasadena Marriott

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