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“Close to Everything by foot or car”

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Courtyard Los Angeles Pasadena/Old Town
Ranked #3 of 31 Hotels in Pasadena
Certificate of Excellence
Sacramento, CA
Level Contributor
137 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Close to Everything by foot or car”
4 of 5 bubbles Reviewed 3 June 2012

There is no better place to stay in Old Town Pasadena! Walk to dozens of shops and restuarants and two movie theatres. The rooms are spacious and clean.

I've stayed here several times over the past few years and the changes at the property have been interesting to watch. The hotel seems to be trying to compete with more established independent hotels to produce a more "LA/Hollywood" experience. The staff seems very young and while eager to please, they don't have the same experience of a well-seasoned staff.

Regardless, it's a fine property. You shouldn't be disappointed.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gbtrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this review, 4 June 2012
Hello Gbtrotter,

Thank you so much for taking the time to write about your positive experiences at the Courtyard by Marriott, Old Pasadena.
We very much look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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800 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (197)
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Plainfield, Illinois
Level Contributor
131 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 28 May 2012

Stayed here last night and was a bit disappointed in the room. While it was clean and comfortable, it was small, a bit outdated and just not what I'm accustom to at Marriot properties, being a member of their Elite Membership program. The staff was very nice and helpful and when I inquired about a different room the gentleman at the front desk honestly told me that every room was like that. The pool was small but clean, the lobby is very nice as well. I would have stayed at a different hotel had I done more research, especially at the price I paid.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueDahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this review, 31 May 2012
Sue D,

We are glad that you enjoyed your stay here in Pasadena and appreciate your review. We're looking forward to serving you again on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 28 May 2012

Booked a Junior Suite here, specifically because I was told that we would have a balcony. Was told by reservationist that only King bed rooms and Junior Suites have balconies. When I arrived at check in, was told that there was NO balcony with Junior Suite. They offerred to move us to a room with a King and Sofa Bed, but it would cost the same. After some minor complaining on my part, he agreed to take $30 off the price of the room.

Other than that, it was a nice enough place, typical of Marriott Courtyard's. Nice lobby and easy check in. Parking is valet ONLY. In the morning, we had the omelette bar which was a very expensive omelette at $15, but quite tasty. The staff were extremely flustered and confused, and it took a long time to order, despite there were only 2 people in front of us in line.

The location is great, as you can walk down to the main drag with restaurants, shops, bars, etc.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ricechex01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this review, 31 May 2012
Ricechex01,

Thank you for your kind words. We're glad that our front desk associates were able to accommodate and move you to a more desirable room type. As always we value our guests and hope to see you here in Pasadena soon!
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Level Contributor
263 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 22 May 2012 via mobile

The Courtyard is an old hotel and could use some minor updating to the bathrooms, however it was clean and comfortable.

The evening staff at the Bistro is excellent friendly and fast. The morning staff at the Bistro could take lessons. They were not up to par with the evening staff and were not as busy.

All said it was an enjoyable stay

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flfoodiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this review, 24 May 2012
Flfoodiegirl:

Thank you for your review and we're glad that you enjoyed your stay. Our goal is to ensure the utmost quality and consistency. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 14 May 2012

We stayed here for 4 nights at the end of April as we were attending a wedding in Pasadena and it ticked every box for us. We had a large room looking over the pool area (so it was very quiet at night) with a desk, fridge, microwave, TV and sofa. The enormous king sized bed was one of the most comfortable of our entire trip to California! The bathroom was a good size with a decent shower with the sink and vanity unit located just outside the bathroom (good for brushing your teeth and putting make up on while someone else is in the shower!) The hotel is in a good location about 2 blocks from the main street in Pasadena so you can easily walk out for shopping, dinner and drinks. The hotel offer valet parking, or you can park yourself in the private multi-story car park which is located behind the hotel (we could actually see our car from our bedroom window). You can access the car park from each bedroom floor without having to walk through the lobby. As other people have mentioned there is a Starbucks downstairs and also a shop where you can buy cold beers, sweets and crisps. We didn’t eat breakfast at the hotel during our stay but it looked fine. The pool area is nice, good sized pool, sun loungers and hot tub and it opened early and closed late (can’t remember exact times). They even have a laundry room where you can do a quick wash and tumble dry should you need to. There is also free WiFi in the rooms and 3 computers in the lobby with printing facilities as well as 2 stations for printing off boarding passes. All the staff were friendly and professional, the hotel was very clean, if I was coming to Pasadena again I would definitely be happy to stay here again (especially if the NYPD American Football team are there again at the same time )

Room Tip: I imagine rooms overlooking the pool are quieter than street facing rooms
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loo24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this review, 18 May 2012
Thank you so much for your positive comments regarding your recent stay. We truly appreciate you taking the time to share your Pasadena experience.
PS: We will do our best to get the NYPD Football team back for your entertainment!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 5 May 2012 via mobile

Hotels in Pasadena are few and far between, and the Marriott served us very well. Great location. The rooms are standard hotel rooms, beds are comfortable. Staff was friendly and helpful. We visited mid week and there was a bustling business clientele.

Stayed May 2012
Helpful?
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this review, 11 May 2012
Thank you so much for taking the time to write about your positive experience with our great location, comfortable beds and great staff. We realize you have many choices and are most thankful for choosing us. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Houston, Texas
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 2 May 2012 via mobile

I'm here on business, so when I got into the room and set up everything on the desk, I was warm, so I looked to my right and there was one of those old kind of air conditioning/heating units. I turned it on and had cold air blowing on me while I was working. I finally turned off the air conditioner. What a weird placement for the desk. I think they could have thought about that better.

The light over the sink was burned out (really?) so I called the front desk. Someone came and replaced the bulbs within the hour.

Checkin was a breeze. Very nice, service oriented man. Had dinner at the restaurant which was passable for a Courtyard. Again, wait staff was very service oriented.

I will be back on business next week and will find out if they have rooms where the desk isn't up against the vent of the air conditioner.

Stayed May 2012
Helpful?
1 Thank K8Mac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard_Pasadena, Manager at Courtyard Los Angeles Pasadena/Old Town, responded to this review, 5 May 2012
K8Mac1,

Thank you very much for your review and appreciate the acknowledgement of the problem with the light bulb. We're glad to see that our front desk and restaurant staff were able to accommodate you during your stay. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Los Angeles Pasadena/Old Town

Property: Courtyard Los Angeles Pasadena/Old Town
Address: 180 N Fair Oaks Ave, Pasadena, CA 91103-3614 (Formerly Courtyard by Marriott Los Angeles Old Pasadena)
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Pasadena
#3 Business Hotel in Pasadena
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Los Angeles Pasadena/Old Town 3*
Number of rooms: 314
Official Description (provided by the hotel):
The Courtyard by Marriott Los Angeles Pasadena/Old Town is located in the heart of Old Pasadena. This Southern California jewel of the Los Angeles area has everything you want in a modern but historic city. Home of the annual Tournament of Roses Parade and college football's Rose Bowl Stadium, home of UCLA Bruins home games, Pasadena is where you want to be in the Los Angeles area. The Courtyard by Marriott® Pasadena Old Town is an upscale full service 314 unit hotel featuring deluxe guest rooms and executive suites with complimentary high-speed Internet access. The Paseo Colorado outdoor shopping plaza is five blocks from this city center hotel. Nearby golfing includes the Annandale, Brookside, and Eaton Canyon courses. Other attractions such as Universal Studios Hollywood®, Santa Anita Race Park, Dodger Stadium, the Staples Center, and Huntington Gardens are easily accessed. The Courtyard by Marriott Los Angeles Pasadena/Old Town keeps you comfortable, convenient and connected. ... more   less 
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Also Known As:
Courtyard By Marriott Los Angeles Old Pasadena Hotel Pasadena
Courtyard Pasadena
Courtyard Los Angeles Old Pasadena
Pasadena Marriott
Pasadena Courtyard

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