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“Gave away our room even though we reserved weeks ahead”

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Vagabond Inn Executive Pasadena
Ranked #15 of 31 Hotels in Pasadena
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Gave away our room even though we reserved weeks ahead”
Reviewed 18 May 2012 via mobile

I reserved this room weeks ahead of time for a visit to caltech and guaranteed the room with a credit card. When we landed at lax after a long flight we received an email stating that we had cancelled our reservation. We called immediately and were informed that the hotel had cancelled it. The unhelpful man on the phone also informed us that all hotels in pasadena were full and offered no assistance in finding a room for my son and me. I have never been left hugh and dry by a hotel like this.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank annekathl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dcatain1, Manager at Vagabond Inn Executive Pasadena, responded to this review, 20 May 2012
Yes you did have a reservation at the Hotel, when you made the reservation you did give a credit card. The Hotel that weekend was at 100 percent occupancy. The hotel policy is that all credit cards must obtain an approval code from the credit card that the reservation was made from. It was unfortunate that your credit card was unable to get an approval code. The hotel held your room your as late as possible which was around 11:30pm as a courtesy to you. I'm very sorry for what has happened but the hotel policy is that all credit cards that cannot get an approval code from the credit card that was given upon arrival will be cancelled and sold to the next available customer. I hope in the future you will visit us again.
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314 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
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Flagstaff
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 May 2012

Free parking! A plus in Pasadena. The hotel has a free breakfast. Nice to have coffee and a waffle or cereal before you are off and running. The service was very good. Asked directions and advice about a couple of stores. The young man working that day printed some items for us on the computer. The man who I presume is the owner was there during the weekday mornings and gave us some restaurant advice. The hotel is conveniently located. The only complaint I have is the stains on the carpet in our room. The carpet was dark but the stains were darker. The rest of the room was impeccably clean.

Room Tip: Ice machine is on the second floor.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cwaunita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Storrs, CT
Level Contributor
111 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 12 May 2012

Small rooms but clean, comfortable and great value. Road noise for first floor room, but second floor in back is quieter. Breakfast was okay. Paid $80 a night for room. Good location for Caltech visit.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JasStorrs_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Needham Market, United Kingdom
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 May 2012

The Vagabond Inn is located just outside of old town Pasadena. It is an easy walk into the best parts of Pasadena. The staff is very friendly and helpful. My room was clean and comfortable. Above average in the bathroom. Nice soft, thirsty towels in the bathroom. The continental breakfast featured serve yourself hot and cold choices. Make yourself waffles with fresh fruit, hot and cold cereals, yogurt, and many beverages. I would stay here again.

Room Tip: They have non smoking rooms!
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gardenguru15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level Contributor
118 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 11 May 2012

Good size and clean room,
Good continental breakfast with boiled eggs and fresh waffels

Some problems:
- Strange smell when entering the room.
- Bed sheets are a bit old and bad quality
- Breakfast area is very small
- Swimming pool is in front of the hotel building next to the main street thus noise from the traffic
- Rooms in the front is more noisy

Room Tip: Higher floor back of the building is more quiet
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chufa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 May 2012

We stayed here for 3 nights in April . All the hotel staff were more than welcoming and gave great advice on travel and where to eat. Free use of the internet was most useful. Rooms very clean and comfortable. Breakfast had a good choice for all. Pool lovely to come back to after a busy day out.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lorraine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san francisco
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2012

I had a great stay for two nights and have no complaints. The rooms look new and are meticulously clean, there is a computer available for your use in the lobby, beds were nice, breakfast in the morning was good, the staff was polite and friendly. The room doors could be better soundproofed-- you can easily hear people talking in the hall outside your room-- but the hotel was very quiet at night, so this was not an issue.

Room Tip: Rooms further from the elevator will have less noise from people walking by.
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  • Stayed April 2012, travelled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank t c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vagabond Inn Executive Pasadena

Property: Vagabond Inn Executive Pasadena
Address: 1203 E Colorado Blvd, Pasadena, CA 91106-1843
Phone Number:
Region: United States > California > Pasadena
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Pasadena
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Vagabond Inn Executive Pasadena 2.5*
Number of rooms: 53
Official Description (provided by the hotel):
3 Blocks away from Caltech, close to old town Pasadena shopping area, close to Pasadena business center and the playhouse district. Rose Parade passes in front of our property. ... more   less 
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Also Known As:
Vagabond Inn Executive Pasadena Hotel Pasadena
Vagabond Hotel Executive Pasadena

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