This is an typical Best Western motel, but perhaps a bit lower then average in service.
Upon arrival at 3:30, there was a line to the door for check-ins, and only a single person behind the counter. With each customer, the attendant had to leave the area to "see if the room was ready". Inevitably it wasn't. By the time I reached the counter, it was 3:45, and it took another 30 minutes for the room was ready. Not so much as an apology.
The single King room was clean and comfortable. The towels aren't nearly as thick or soft as other places tho. Ditto for the tissues. Soaps and lotions are functional, but nothing great.
The morning breakfast foods are typical. With the hotel full for the night, the dining room was crazy busy.
Overall, a decent place, but left us deciding to stay elsewhere next time we're in Pasadena.More
- Free Wifi