I'm staying at the Westin Pasadena to try to get a little relief from the window air conditioner in the apartment I was staying in - it was doing valiant work, but only getting the temperature down to 73-74. I booked a stay at the Westin Pasadena and thought that I would enjoy a respite from the boiling temperatures - and walked into a hot room. The wall a/c unit pegged it at 76, but it felt hotter than that to me.
No problem - I turned down the a/c to 68 and prepared to enjoy the air. Two and a half hours later, the temperature had gotten down to 72. Went out to dinner, hoping that by the time we got back the temperature would have fallen down to at least 71 or so.
Got back and discovered it was back up to 75 degrees! I called the front desk and they informed me that the room a/c defaults to 74 when there is no activity in the room detected on the motion sensor. I asked the engineer to come by the room anyway, certain that they was SOMETHING they could do to get the a/c working again. He said that due to the "ambient heat of the building" that overnight the a/c would likely get down to 71/72, but no lower.
Really disappointed - this is not the kind of service or quality I would expect at a four star property. I'm astonished they would be using rooms in which the a/c is so unreliable. Very disappointed.
- Official Description (provided by the hotel):
- Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Pasadena Hotel Pasadena
- Westin Pasadena
- Pasadena Westin