Our stay at the Westin began with a very friendly check-in. The front desk staff was wonderful! We were given a room on the 8th floor … the Preferred Guest Floor…. at least I think that’s what they called it. I’m not sure what made it special, other than the plaque near the elevators that told you it was the Preferred Guest Floor. The room was just as expected from the pictures on their website. It was nice but nothing fancy. We made use of the bench seat across the window wall. The bed was VERY comfortable.
The only issue we had was trying to get 4 towels each day. They only put 3 in the bathroom. We were there 5 nights and had to call and make the request every day. We even tried leaving a note on the bathroom door, requesting the extra towel. It was moved to the desk but we didn’t receive the towel until we called, when we returned that evening. The shower curtain was too small and short. It looked like it had shrunk during the many washings. It was tattered and old…but it was clean. Just changing that one item would make the bathroom look so much better.
We tried to use the business center to print something. It’s located in the little store. But the store was closed that morning. Later when it opened, we asked the woman attending the store and she explained the cost to us. There was a minimum fee to use the computers. It was so outrageous that I don’t remember the exact cost, but it was like $10 for 5 minutes. We decided not to print anything there. Valet service always had our car ready when we needed it. The courtyard was lovely. All in all, it was a very nice stay.
- Official Description (provided by the hotel):
- Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Pasadena Hotel Pasadena
- Westin Pasadena
- Pasadena Westin