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“Mediocre Sheraton Brand Hotel”
Review of Sheraton Pasadena

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Sheraton Pasadena
Ranked #10 of 31 Hotels in Pasadena
New York
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Mediocre Sheraton Brand Hotel”
Reviewed 22 September 2013

Just stayed at this hotel a couple days ago and was completely underwhelmed. I have stayed at many Sheratons and this one by far takes the last ranking.

Pros: Great location, it is right by Colorado Blvd where all the restaurants and shops are. Its within driving distance to a lot of attractions. Hotel lobby was clean and neat. Guestrooms are up to standard but nothing special. Room was spacious and I do appreciate that the hotel is built to accommodate conference guests. There was a mini fridge in the room to accommodate long term guests.

Cons: The check-in desk was so hard to find. It was extremely small too. Some parts of the hotel, especially the rooms are a bit outdated. Bathroom and tv seemed modern, everything else was outdated. Parking for hotel guests was $18+ per night. Parking for conference attendees was $10+ for up to 16 hours. Parking was a complete dupe especially since a lot of the guests driving in won't be parking until late into the night and leaving early the next morning for their sightseeing. Parking at the Sheraton was as much as I would pay for self parking for staying at a hotel in New York.

Overall, it's not a bad hotel but this Sheraton was nothing special. It delivers the standards but don't expect to look for that extra level of service.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, 2 October 2013
I am sorry to hear that your stay with us did not meet your expectations. I hope that you will be pleased to learn that we will be undergoing complete renovation in 2014. In regard to the cost of parking, like in many metropolitan areas, there are fees for parking and our parking rates are comparable or lower to similar area hotels.
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808 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
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English first
Chincoteague Island, Virginia
Level 6 Contributor
154 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 22 September 2013

Spent a week in LA on business and stayed at Sheraton Pasadena. The rooms were nice and clean and the service was good. Did not eat in the restaurant as there were many more options to go locally. The gym was adequate for a quick workout.

Room Tip: Upper floor away from elevator
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 67lakeshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, 2 October 2013
We are glad to hear you found our service and facilities satisfactory. We are pleased to provide in-house dining option to our guests however, you are correct, we are conveniently located to over 100 unique dining options all within walking distance. We hope to welcome you back the next time you travel to the Pasadena area for work.
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McAllen, Texas
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2013 via mobile

Even though we only stayed for a day, I wished I could've stayed longer. Parking was in the garage. My husband booked our hotel online and got an awesome price as a suprise for my birthday. We brought our two dogs because they are pet friendly :) the lobby looked amazing when checking in. Everything is super clean! When we got to our room it was one of the biggest room that I have been in. We had two beds; one for us and one for the dogs. Very easy access to local restaurants. Everybody loves their dogs there. I highly recommend this hotel. Downfall is you have to pay for internet and no free breakfast.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mbarcena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, 2 October 2013
Thank you very much for your comments. We are delighted to hear that you and your husband enjoyed your stay with us over your birthday. Thank you for your recommendation. We hope you visit us again soon.
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Honolulu, Hawaii
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 September 2013

My husband & I stayed at this hotel for 2 nites the weekend of 9/6~9/8. We got there pretty early at 9am and assumed that our room wouldn't be ready but to our surprise we were able to check-in. To use the elevators you have to use your room-key to gain access to the floors which is a very good security feature. The lobby area and room was very clean. The bathroom was much larger than we had expected with ample "counter" space for our toiletries. The hotel is non-smoking but at the end of our hallway near our room there was an exit to a small balcony area with an ash-tray which was a relief to us because that meant we didn't have to go all the way down to the smoking area which is located lobby level in the front drive-way. They have 3 computers in the lobby for guests to use at no charge which was very helpful (I think it was up to 60 mins...?). They also provide a free shuttle up to a 3 mile radius around the hotel. We enjoyed our stay there and would definitely go there again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pepeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, 2 October 2013
Thank you for your comments. We are glad to hear that you found our smoking locations convenient, The Link@Sheraton useful, and our guest rooms to be spacious. We look forward to welcoming you and your husband back soon.
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Poway, California
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 September 2013

The Sheraton Pasadena is an older hotel in a great location in Pasadena. It's only two blocks from Colorado Blvd where most of the restaurants, shops and The Norton Simon museum are located, and about 3 miles from the amazing Huntington Gardens. It is also just across the street from a major shopping center with a movie theater, several restaurants such as P.F. Chang's and Rubio's and my favorite ice cream place, Cold Stone. The hotel is kept in good shape and the rooms are a decent size, though not as large as you'll find in more modern hotels. The beds are clean and comfortable and the staff is very friendly (and busy day and night). There are a few cons though, such as the air conditioners are showing their age and get a bit loud during the night. Also the hotel charges $18 to park overnight which is not a great marketing strategy. Other than that, we had a great time at the Sheraton in Pasadena.

Room Tip: From the hotel, it takes only 20 minutes to walk to the Norton Simon museum and it's a great way...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vern T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, 2 October 2013
Thank you for your comments. We are delighted to hear that you enjoyed all that the location of our hotel has to offer. I hope that you will be pleased to hear that we are currently replacing all of our AC units with quieter, more energy efficient models and that in 2014 the entire hotel will undergo renovation and modernization. We hope that the next time we welcome you back you find that we have a Great Hotel, and a Great Location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 September 2013

Good location and just blocks away from the shopping and Old Pasadena. If you are here for business matters, the convention center and auditorium of Pasadena is just next to the hotel.

Room was large (I was staying in dbl room) and beds were very comfortable.

What's more, go green and get a $5 voucher for participating F&B outlets, but do note that after you decide to drop out in between the programme, it is not taken note of.

Overall stay was good and would recommend this place to others. Just that parking is expensive at USD18 per night but unlimited in and out.

Room Tip: Go for balcony room with double bed if you want space. If not a queen room is much smaller.
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, 20 September 2013
Thank you for alluding to our Make a Green Choice program. We do offer a choice of $5 Food and Beverage Credit or SPG points for our guest who are staying multiple nights and who opt out of Housekeeping services. We hope to welcome you back soon, and thank you for Making a Green Choice! I apologize we missed your request to restart normal guest room cleaning. We will address with the team..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2013

I always try to stay at this hotel while in the Pasadena aera. It's close to everything, clean and friendly. So many great restaurants within walking distance. I also like that the hotel truly is earthl friendly. They give you a hotel credit for skipping the daily towel cleaning.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, 20 September 2013
We are happy to hear that you enjoy our hotel enough to seek us out when you are staying in the area. We do pride ourselves in being a part of California Green Lodging. Thank you for alluding to our Make a Green Choice program. We do offer a choice of $5 Food and Beverage Credit or SPG points for our guest who are staying multiple nights and who opt out of Housekeeping services. We hope to welcome you back soon, and thank you for Making a Green Choice!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Pasadena

Property: Sheraton Pasadena
Address: 303 Cordova St, Pasadena, CA 91101-2426
Phone Number:
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Pasadena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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