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“Unacceptable room”
Review of Sheraton Pasadena

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Sheraton Pasadena
Ranked #9 of 31 Hotels in Pasadena
Reviewed 4 December 2013

I traveled here for one night on business, supposedly having an upgraded room with a queen size bed. I was surprised when I opened the room door to see that I had to walk down about 4 metal-carpeted stairs to the bedroom. It felt like I was walking down into a basement. Then I walked over to the nightstand and saw a huge stain. See my photos. How could the housekeeper and supervisor miss this mess? Dirt all around the edges of the room. It was for the most part filthy. I felt like that guy on Hotel Impossible. Fortunately, they changed me to the room across the hall pronto. Room was still ugly and basement like, but it was clean. They told me they are in the process of renovation. Very dated look. My photos accurately capture this. What do you think? Do you want to stay here? Ask for the room WITHOUT the stain.

Room Tip: Go elsewhere.
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  • Stayed: December 2013, travelled on business
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1  Thank warren v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this reviewResponded 18 December 2013

I apologize that the cleanliness of the room you were initially checked-into was not thoroughly cleaned. I have brought this to the attention of our Executive Housekeeper. Only the first floor of our property has the stairs and they are often requested by return guests due to the larger room size and higher ceiling. If you would like to further discuss your stay with us please contact me at Ray@SheratonPasadena.com.

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Reviewed 3 December 2013

Really liked the Sheraton Pasadena. Staff was very good. Rooms were up to date however they wouldn't let you turn the thermostat below 72 degrees. Maybe that's a 'California' thing. "Totally and fer sure, Dude!" Satellite Tv went out a bunch but we weren't 3000 miles away to watch tv. Thought that $18 p/day parking was a little steep for Pasadena but had nothing else to compare it to. Might try to stay in 'Old Town' next time. Not sure. But overall, this was a four out of five star experience. 'Fer sure!"

  • Stayed: November 2013, travelled with friends
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Thank k-towntravbache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this reviewResponded 18 December 2013

Thank you for your comments. We hope that the next time you are in Pasadena we can Welcome you back Dude!

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Reviewed 1 December 2013

Stayed 4 nights, 31 October through 4 November, 2013. All Hotels in the area completely sold out for weekend, yet one would never know from the personal and prompt attention we received at the Sheraton. Two rather significant issues at check-in were immediately resolved by Victoria, night manager. Juan, wait staff & bar, was a true pleasure as was Nicholas, one of the porters/ (free) shuttle service drivers.
Rooms were well appointed and quiet. Problem with closet door coming off track was immediately resolved. I would, however, suggest installation of bathroom exhaust fans as well as the ability to set air conditioning to at least 65 degrees- it is currently locked at 70, a bit warm for my preferences.
We had buffet breakfast there 3 mornings. The food was adequate for buffet. I was more impressed with dinner we had there one evening- great prices, and the portions were absolutely huge. The club room buffet also good- continental style but very plentiful.
Hotel is centrally located in VERY safe neighborhood. Very easy to reach many attractions and restaurants on foot. Paseo Colorado Mall just under 2 blocks away.
If flying out of LAX, allow at least 1.5 hours drive time (more if rush hour) & car rental return. Also, be advised that if you elect to self park at hotel, there is an $18 daily fee. This info does not appear on website and caught us by surprise.
I would definitely recommend this hotel to anyone visiting the Pasadena area.

Room Tip: I don't think there is a bad room there, and because hotel is set back from street, noise is non...
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  • Stayed: November 2013, travelled with friends
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Thank Nancy2154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this reviewResponded 18 December 2013

We are elated to hear that you would recommend the Sheraton Pasadena to anyone visiting the Pasadena area. We are glad you enjoyed the breakfast buffet in both the Club Lounge and Restaurant Soleil. Thank you for your comments and for providing valuable information for others planning their travels.

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Reviewed 25 November 2013

we stayed here for my sisters son baptism. The hotel was very nice. All the staff was professional and friendly. The Breakfast buffet was delich! Michelle was so nice and was very attentive. I really enjoyed the the coffee to go bar too. Very convenient Parking is easy and underground. They gladly gave us late check out, which was nice to enjoy a late breakfast. I highly recommend this hotel for group events. Very accommodating at just the right price

  • Stayed: November 2013, travelled with family
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Thank michelelee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this reviewResponded 2 December 2013

Thank you for your feedback, I will be sure to pass your compliment onto Michelle. We are so glad to hear that you enjoyed your stay and look forward to welcoming you back soon.

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Reviewed 12 November 2013

We were attending a conference November 8 to 10 at the Pasadena Convention Center. The Sheraton was adjacent and wonderfully convenient. We arrived before the 3 PM checkin time and were asked to return in 1 hour for our room access, as it had not been cleaned. We expected that as we were very early. The room was ready as promised and it also included a balcony, which we were not expecting. A nice surprise. The room was spacious and the beds comfortable.
The restaurant staff were very professional and the food was excellent.
The staff generally were very helpful and the hotel atmosphere was welcoming and a pleasure to stay in.
I would most definitely stay there again.

  • Stayed: November 2013, travelled with friends
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Thank Karen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this reviewResponded 27 November 2013

We are delighted to hear that you had a positive experience during your stay with us. Your positive feedback helps keep our team motivate to continue to provide top quality service and to go above and beyond for our guests. We look forward to welcoming you back soon.

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Reviewed 11 November 2013 via mobile

Enjoyed our 4 night stay. Upon check-in we were upgraded to a Club Room with access to free breakfast and late afternoon hors dourves with beer/wine. Very congenial staff. I think they could offer free in-room wifi. It's only free in common areas. Would stay again, beds were comfortable, great shower with strong water pressure. In room Starbucks coffee. Location central to area attractions.

Stayed: November 2013, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this reviewResponded 27 November 2013

Thank you for mentioning the advantages of staying at our Club Level, where you have access to complimentary breakfast buffet, and in the evening complimentary beer, wine, and hors d’Oeuvres; we are pleased to hear that you enjoyed our Sheraton Sweet Sleeper beds, surrounding areas, and in room Starbucks Coffee. We look forward to welcoming you back in the future, if you are not already, we encourage you to become an SPG member, where once you attain gold level you may elect to receive complimentary wifi as your welcome amenity. Thank you for your comments.

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Reviewed 6 November 2013

The hotel is well located, just walking distance from a lot of offices, restaurants and shops. The rooms are comfortable and provide a good way to relax. The facilities that they have are good and fairly priced. The in-house restaurant can add more options on the menu, both for breakfast and dinner. Would love to come back to this place on my next trip.

  • Stayed: October 2013, travelled on business
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Thank kocharsabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this reviewResponded 27 November 2013

We are pleased to hear that you were comfortable throughout your stay and that you enjoyed our central location. We appreciate your feedback about our menus and will pass this along to our Executive Chef. Thank you again for your feedback, we would love to welcome you back soon.

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Additional Information about Sheraton Pasadena

Address: 303 Cordova St, Pasadena, CA 91101-2426
Phone Number:
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Pasadena
Price Range: £100 - £510 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 311
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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