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“OK hotel”
4 of 5 bubbles Review of Sheraton Pasadena

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Sheraton Pasadena
Ranked #11 of 31 Hotels in Pasadena
San Francisco
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“OK hotel”
4 of 5 bubbles Reviewed 20 May 2014

Clean hotel in a good location with decent rates. Parking is easy and convenient, attached to hotel. Front desk staff were courtesy and helpful.

Dated popcorn ceilings and crazy slow elevators are the only complaints.

Stayed May 2014, travelled as a couple
Helpful?
Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear Chris F,

Thanks for your feedback. We hope to see you soon. Also our hotel will be going through renovation in 2015.

Thanks,

Art
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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795 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Pasadena, California
Level Contributor
81 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed 17 May 2014

Stayed at Sheraton Pasadena for 6 nights December 2013. Location, location, location. This place is near Old Towne, Paseo, Lake, Colorado, and tons of great restaurant. You can't go wrong staying here... great location at reasonable prices.

We all know hotels in Pasadena are expensive, so why not stay here. You are close to everything and you can save a little money.

We stayed on the first floor in a nice sized room. The rooms are dated by everything worked without issues. Parking was ample (with a fee). Check-in & check-out were fast, courteous, and friendly.

We will be back!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank half-life2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear half-life 2,

We shared your comments with our team. They're excited that you enjoyed your stay and want to see you back soon.

Thanks,

Art B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
254 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 15 May 2014

This hotel is in the best location for shopping and the sights of Pasadena. Walk around Old Town Pasadena, attend functions at the convention center, shop on Colorado or Lake Avenue, and enjoy fabulous restaurants. It is a matter of a couple of blocks to the red line train station that can take you into LA and beyond. If you have a car you will find easy access to the highways. They even have a shuttle bus that will drop you anywhere in the area.
The staff is wonderful, cheerful and helpful. The rooms are clean and sizable but some of the furnishings are less than would be expected ... I've experienced far better in other Sheraton Hotels.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fro2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear Fro2,

Thanks for your feedback. We hope to see you back very soon!

Thanks,

Art B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rosville, CA
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

Stayed here for 2 nights. The location is really great. The hotel is very clean. The pool is small but good. The room size is good for 2 people. Tons of restaurants and shopping to walk too. Hiked in Eaton Canyon which was a short drive. Would definitely return to stay here!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sksanche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear sksanche,

We're glad to have exceeded your expectations. We hope to see you back very soon!

Thanks,

Art B.
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Titusville, Florida
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 5 May 2014 via mobile

Hotel is decent enough. Location is good. But service and attention to detail are non existent at this hotel. If you expect to have a working TV in your room, stay somewhere else. Now, don't get me wrong. We're here on business, and, we are not in our room watching TV. But, I do expect to be able to turn on the news in the morning, and watch a little TV late at night before going to sleep. I am staying here six nights. We're starting on day three, and the "repairman" has been here twice already. I'm waiting for him to arrive any minute after being told by the "manager" that he would be up "right away" forty five minutes ago. Apparently, I am not the only one having TV troubles. One of the "repairmen" who came yesterday told me he had already been to three other rooms to fix their TV. And, that was before 8 AM! I'm still waiting for him to arrive as I write. Going on 55 minute wait now. Stay somewhere else - anywhere else. Desk person apologized, manager apologized. Apology not accepted. Just get your job done. Really disappointing.

Stayed May 2014, travelled on business
Helpful?
Thank Teri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear Terisu10,

Thank you for your feedback. We have addressed the TV situation with our maintenance staff. We are in the process of replacing TV’s in the guest rooms. We hope you give us another chance and return to our hotel. Our staff is excited to exceed your expectations.

Thanks Art
626-449-4000
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 30 April 2014

We booked for three nights, then we cancelled the third night , we tried to cancel the second night too but couldn't find a good deal around here . We just couldn't stand here due to 1) the AC unit in the room is so loud we feel like we are in a factory, never in my life have experienced such noisy AC. We couldn't sleep at all.
2) the TV isn't working properly,
3) the wall has no sound proof, when the people in our next room are talking, we feel like they're talking to us.
Will definitely NOT coming back here!!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobbie W, Guest Experience Manager at Sheraton Pasadena, responded to this review, 22 July 2014
Dear Ben Y,

It is truly disappointed to hear of your experience, we work hard to deliver an exceptional guest experience. We apologize for any inconvenience you may have experience during your prior stay at Sheraton Pasadena. We have addressed your concerns and feedback with the management team for immediate follow up and corrections. You will be delighted to hear that our entire hotel will receive a refresh beginning early next year that will provide you the enhanced experience you deserve.

If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Thank you for your feedback.

Sincerely,
Guest Experience Manager
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Sun City West, Arizona
Level Contributor
1,005 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 353 helpful votes
4 of 5 bubbles Reviewed 30 April 2014

Rooms were fine; they have been updated. Very convenient location right next to the convention center. Easy to walk to the shops and restaurants on Colorado, or take the train down to central Los Angeles. Shuttle service provided within a 3-mile radius, which was very helpful. We also didn't like the $18 parking fee, but at least it is underground and keeps the car covered. Overall a decent place. We'll probably return.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soulefulltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bobbie W, Guest Experience Manager at Sheraton Pasadena, responded to this review, 22 July 2014
Dear Soulefulltraveler,

We are thrilled you enjoyed your stay and the convenience of our superb location. We are delighted to hear that you received such great service during your time with us.

Thank you for your feedback and for choosing Sheraton Pasadena as your home away from home. We look forward to seeing you very soon.

Sincerely,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Pasadena

Property: Sheraton Pasadena
Address: 303 East Cordova Street, Pasadena, CA 91101
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Pasadena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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