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“Acceptable”
Review of Sheraton Pasadena

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Sheraton Pasadena
Ranked #9 of 31 Hotels in Pasadena
Irvine, CA
Level 6 Contributor
141 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Acceptable”
Reviewed 3 June 2014

Hotel is adjacent to the Convention Center so very convenient across from shops, restaurants etc. Furnishings are basic but hotel is clean and staff is very friendly. Given it's not in a downtown or airport location, I did t expect anything grand. Thanks for keeping it clean and friendly!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler222Irvine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 8 July 2014
Dear Sionnan H,

Thanks for your feedback. Our team is excited to see you again at our hotel so they can exceed your expectations.

Thanks,

Art B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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811 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
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English first
Pasadena, California
Level 6 Contributor
108 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 31 May 2014

My husband and I stayed recently after our water heater died, so it was an in-town visit. This hotel is very much a business hotel. (flying into Burbank) We saw mostly business visitors, and there was nothing particularly luxurious about it. The room was spacious but well worn. The walls, and rug were stained in spots, and ragged.The provided toiletries are the standard Sheraton brand, which is about average quality. We were on the top floor, with a popcorn ceiling, and a view of the big buildings all around. In-room amenities were sufficient. One free bottle of water, second one costs $4 or so. One Coffee, one decaf, and some tea selections.
There is a small fitness center, and a really small swimming pool. The deepest it gets is about 4 feet, and my husband couldn't swim laps in it. The room service is very costly, but large portions, average quality (don't bother, great restaurants so close by).
Bright spot is probably the location. You can walk to Old Town, which has a lot of restaurants, and shopping. You are right next to the Paseo Colorado, which has an Arclight movie theatre, and more restaurants and shopping. It is a good place to explore on foot, just head north up Marengo, and head West on Colorado to get to Old Town, and East to get to the Paseo/Movie Theatre. Good restaurants include Dog Haus, (go west on Green street) for hot dogs/burgers/fries/beer. Green Street Tavern is another block or two west (good for fine dining). Ever further down Green is Rocket Fizz (old-timey candy) and the well hidden (but well worth it) Racion, which does very good Spanish tapas. On Colorado, you will find a ton more restaurants, I just wanted to give Green Street a shout out.
In all, great location, average hotel, high price. Would probably book elsewhere.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SionnanH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear Sionnan H,

We'e shared your room condition feedback with our team. We're excited to inform you that we will be going through renovation in 2015. We're glad you enjoyed our location and hope to see you soon.

Thanks,

Art B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 5 Contributor
72 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 May 2014 via mobile

Its an $81 cab ride from LAX. Stayed for 2 nights while in town to attend meetings. Their is an adjacent covention center. Rooms were adequate, bed was comfy. There is a hotel shuttle available to take you around. Employees were friendly and helpful. It did exactly what i needed it to do. Would stay again if i return to the area.

Stayed May 2014, travelled on business
Helpful?
Thank AMoyet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear A Moyet,

Our team is excited that you enjoyed your stay. We hope to see you soon so we can exceed your expectations on your next journey.

Thanks,

Art
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
denver
2 reviews
Reviewed 28 May 2014

We've actually stayed at this hotel a couple times. It's where they put us annually for our meetings and activities. (Also members of the Sheraton frequent stay program.) Don't particularly like giving poor reviews, would rather just not say much, but this hotel needs some customer service attention badly.

Stayed in Club Level, which consists of having a room in an area that supplies another room with a couch, TV, water bottles, computers, and a Continental style breakfast. Other than that room there's not much to Club Level.

Rooms at this Sheraton, like others, give you the option to not have your towels and sheets changed. You know--it's a conservation thing. Most hotels, when offering this option, will still clean and straightened up your room. This hotel even puts it in writing that it will clean your room, and stock it, and give you 5 bonus points "per night" when choosing this option. This option, in writing, is a "daily option." However, our experience, once that sign went on the door our room was completely ignored. No service, even when requested on the 3rd day, had to go get more towels because they wouldn't bring, no vacuuming, no stocking or checking of TP, etc. Called for items--never brought--ended up having to go and get ourselves, when needed, each time.

When we discussed with front desk--answer was "well--you shouldn't have hung the sign." Huh? The sign (as stated above) clearly states it's a "daily option." Unfortunately--that's not how it's viewed at this hotel. Don't choose this option unless you seriously want the "staying at home" experience.

Spent close to $300 per night. Not worth the money. Will be looking for other options next year.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DenverFabFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear DenverFabFive,

We apologize for the inconvience you recieved on your prior stay with us. I have adressed your feedback about the conservation program with our housekeeping staff. Also we've spoken to all the front office staff to make sure they exceed guest expectations all the time. We hope you give us another try to see the positive changes we've made.

Thanks,

Art B.

626.449.4000
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014

The hotel is located only a block away from a plaza, and within reasonable walking distance to the Old Pasadena area. Hence I was able to access both meals and shoppings easily. Pasadena is a nice area, and relatively traffic jam free as we can go through the north part of LA.

I had the room at the Executive Floor so I can access the lounge for breakfast and also afternoon snack. The room is not extravagant but practical and clean and comfortable making it a good price performance deal.

What impressed me was the staff. I had a great experience checking in and out at the front desk. They were helpful and courteous which was a definite big plus/

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABIgChef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear ABlgChef,

The team at Sheraton Pasadena is thrilled that you had an excellent Journey! We hope to see you soon!

Thanks,

Art B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014

Clean hotel in a good location with decent rates. Parking is easy and convenient, attached to hotel. Front desk staff were courtesy and helpful.

Dated popcorn ceilings and crazy slow elevators are the only complaints.

Stayed May 2014, travelled as a couple
Helpful?
Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear Chris F,

Thanks for your feedback. We hope to see you soon. Also our hotel will be going through renovation in 2015.

Thanks,

Art
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level 6 Contributor
82 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 17 May 2014

Stayed at Sheraton Pasadena for 6 nights December 2013. Location, location, location. This place is near Old Towne, Paseo, Lake, Colorado, and tons of great restaurant. You can't go wrong staying here... great location at reasonable prices.

We all know hotels in Pasadena are expensive, so why not stay here. You are close to everything and you can save a little money.

We stayed on the first floor in a nice sized room. The rooms are dated by everything worked without issues. Parking was ample (with a fee). Check-in & check-out were fast, courteous, and friendly.

We will be back!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank half-life2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 9 July 2014
Dear half-life 2,

We shared your comments with our team. They're excited that you enjoyed your stay and want to see you back soon.

Thanks,

Art B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Pasadena

Property: Sheraton Pasadena
Address: 303 Cordova St, Pasadena, CA 91101-2426
Phone Number:
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Pasadena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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