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“Family of five on holiday”
Review of Sheraton Pasadena

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Sheraton Pasadena
Ranked #10 of 31 Hotels in Pasadena
Troon, Scotland
Level Contributor
163 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Family of five on holiday”
Reviewed 27 July 2014

Moved here from J W Marriott at Santa Monica to attend the Rosebowl for the ManU v. LA Galaxy soccer match, and visit Universal Studios. The hotel is somewhat tired. The bedrooms are roomy in the club section, although the bathroom is at best very average, and not what you would expect for the price.
We only had breakfast in the hotel on the first morning. Not very inspiring compared to our previous hotel.
The public computer printer was out of service again, so a very helpful reception lady was able to print out our boarding passes. Thank you Le.
We had been spoilt at Santa Monica, and really this was a disappointment for the price.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank 98JHM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Experience l, Manager at Sheraton Pasadena, responded to this review, 6 August 2014
Dear James M,

Thanks for your feedback. We have shared your comments with our team. It's feedback like yours that makes the Sheraton Pasadena a better place for guests to stay. We hope you stay with us on your next journey to the Pasadena area.

Sincerely,

Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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802 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Portland, Oregon
2 reviews
Reviewed 24 July 2014

I have had the pleasure of working with the Sheraton Pasadena team for 8 years for business. We use both the hotel rooms for guests and ballrooms for events/ parties. I can't express how much I appreciate the entire staff's attention to detail no matter what comes up.. they have you covered.

Whenever I come to LA I always make the Sheraton Pasadena my home away from home.

Room Tip: If you are a Sheraton regular be sure to get on the club level.
See more room tips
  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CherylMorrill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Experience l, Manager at Sheraton Pasadena, responded to this review, 29 July 2014
Dear Cheryl Morrill,

Our staff is very excited that you enjoy your journey's at the Sheraton Pasadena. Thanks for the feedback.

Thanks,

Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redmond, WA
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 July 2014

Split level room was quite interesting and had a ton of space, which made it quite nice. Service from everyone was excellent, especially in the dining room and at the front desk. Pool area was nice, too.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sshifton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 28 July 2014
Dear SShifton,

Thanks for your feedback. Our staff is excited that you had an excellent journey.

Thanks,

Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 July 2014

Every single employee at this Sheraton was happy! I can't recall the last time I received such consistently good customer service... from the desk.. to door.. to room service. Great location to explore old town and downtown Pasadena. Nice breakfast buffet. Rooms are getting a little tired, but very clean and the staff made it worth the while

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 18 July 2014
Dear Jett 0518,

Thanks for your feedback. Our staff is excited that we exceeded your exectations. We hope to see you soon.

Thanks,

Art
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Lompoc, California
1 review
Reviewed 17 July 2014

The Pasadena Sheraton has the best customer service I have seen. They are friendly from booking an event to check in all of the way thru. I highly recommend staying here. They were close to and work directly with the Pasadena Convention Center for your group.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 18 July 2014
Dear Michael C,

Our staff is glad that we exceeded your expectations. We hope to see you soon.

Thanks,

Art
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stanford, California
1 review
Reviewed 17 July 2014

Sheraton Pasadena is a great place to stay. Our friends recommended us to choose this hotel during our trip to Pasadena. It's really near to Civic Center and not far from Pasadena downtown. It is very convenient.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Elsa12321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 18 July 2014
Dear Elsa 12321,

Thanks for your recent feedback. We're excited that our staff exceeded your expectations.

Thanks,

Art
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San Diego, California
Level Contributor
121 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 15 July 2014

This hotel was in walking distance of the metro and very close to Old Pasadena. The hotel is a bit worn and very expensive. I would pay extra to have a more deluxe room and be able to enjoy the snacks and continental breakfast. The staff was friendly. This hotel appears to be the best bet in the area.

Room Tip: Pay a little extra to upgrade rooms
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Russell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Art B, Manager at Sheraton Pasadena, responded to this review, 17 July 2014
Dear Russell B,

Thanks for your feedback. We're glad you enjoyed your stay. The hotel will go through a complete rennovation in 2015. We hope to see you very soon.

Thanks,

Art B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Pasadena

Property: Sheraton Pasadena
Address: 303 Cordova St, Pasadena, CA 91101-2426
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Pasadena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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