The location is excellent. You can walk to Old Town, Paseo Colorado, Convention Center, it's also close to the Metro.
The room was nice and the bed comfortable.
Room service breakfast was quick and tasty.
TV remote was not working and someone came up within minutes of my calling for a replacement
Now for the not so great:
1.) The staff were loud in the hallways
2.) The pool was not great . Too shallow and quite small.
3.) Check in was not great. I received a Club Level room from Priceline bidding. Unfortunately upon check-in I was told about I was on the "club floor" but was not told about the free appetizers and free breakfast, snacks and drinks nor any of the club room benefits. After calling to complain I was placed on hold for 5 minutes and I hung up. Nobody called me back. It eventually got sorted out but I was not impressed with the check in staff.
- Official Description (provided by the hotel):
- Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more less
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- Also Known As:
- Sheraton Pasadena Hotel Pasadena
- Pasadena Sheraton