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“True customer service” 5 of 5 bubbles
Review of Hilton Pasadena

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Hilton Pasadena
Ranked #5 of 31 Hotels in Pasadena
Pasadena, United States
1 review
“True customer service”
5 of 5 bubbles Reviewed 22 July 2014

We were so impressed with the friendliness of the staff and willingness to accommodate our needs. Everyone from the front desk to the bar to the coffee/breakfast bar, even the housekeeping staff, were sociable yet professional. A small problem with our bill was handled without delay. The room was clean (with no room deodorant smell) and the beds were so comfortable. The food at the bar was excellent! If I had any complaint it was that there is no elevator in the parking tower. We chose self-parking and had to walk down three levels with our suitcases to the first level to enter the hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Adrienne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for sharing your recent experience at the Hilton Pasadena and please know that your time in leaving such comments is greatly appreciated - I am pleased to read that you were so impressed by the friendliness of our staff and their willingness to accommodate your needs! We absolutely take great pride in upholding our service culture and thank you for confirming that we continue to uphold such standards. I will be sure to share your comments with our staff and personally recognize each department from the breakfast bar team to the housekeeping staff.

Thank you for your comments as well regarding the non-existent elevator in the parking tower, unfortunately the parking structure is managed and owned by a 3rd party which has not yet installed an elevator. For future references, please feel free to use the valet parking option which is $19 for HHonors members (free to sign up at the desk), only $1 more than the self-parking option of $18.

Thank you for your patronage and we look forward to welcoming you back soon!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,117 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
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  • English first
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English first
Kennewick, Washington
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 22 July 2014 via mobile

Not much to say one way or the other about this hotel.

The location is in a sweet spot close to the convention center. I could have saved on a rental car and parking since you can walk just about everywhere.

For a drought the water pressure in the shower is outstanding and there is plenty of hot.

No fridge in the room but there is a little coffee maker. It is one of those 'green' facilities and they have an AC unit that shuts off if you are not in the room.

The staff is courteous and helpful. If you are part of the Hilton Honors program WiFi is free and fast.

I bet it gets crazy busy at the end of college football season.

Stayed July 2014
Helpful?
1 Thank TTommy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for kindly sharing your recent experiences at the Hilton Pasadena. I absolutely agree with you in that the hotel is situated perfectly in the City of Pasadena. For future references with regards to refrigerators, please feel free to request one at check-in and our staff will be more than happy to deliver one to your room quickly and efficiently.

I’m delighted to hear that you found the staff to be courteous and helpful and that you took advantage of the HHonors program. Very pleased to hear you enjoyed your stay and we look forward to welcoming you back soon!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 20 July 2014

This is a great location, walking distance to almost everything in Pasadena. However, this hotel lacks the commensurate room quality and services expected of a premium hotel. At Check in breakfast coupons, included in the room rate, were not provided, had to be requested three times and only arrived minutes before breakfast. (why couldn't these be issued at check in?) On the up side, the breakfast buffet and service is really good! Bell services were non existent. The room was small and furnishings were old and worn. No refrigerator or microwave. In General, the expected perks of a premium hotel are realized more in the value of a Garden Inn or Homewood Suites. The cost of "extras" in "premium" hotels can often exceed one night room rate and are usually included with a better room at a lower price at these "lesser" properties. This hotel is no exception. If location is key to your stay, this is a great place. If value is important, stay at a "lesser" hotel

Room Tip: Ask for a balcony room on a high floor, west facing.
See more room tips
  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Edd V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for kindly sharing your candid review on the Hilton Pasadena. Please note that we are currently underway in reviewing our renovation plans for the hotel.

With regards to the breakfast coupons, please know that this is certainly not the standard and you are correct in that the breakfast coupons are typically placed in the room key card packet, please know that I will address this will the appropriate department head. I’m delighted to hear that you felt the breakfast service to be really good and I appreciate your sharing this note.

For future references, please kindly be advised that fridge and microwave are available upon request and availability. Thank you for your patronage and we look forward to the opportunity of welcoming you back soon!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germantown
Level Contributor
523 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
3 of 5 bubbles Reviewed 17 July 2014

I had to turn off the A/c unit overnight it was just so pound - fortunately the room did not overheat
Otherwise this is a good typical hilton
No executive suite/level but they do include a breakfast coupon for the buffet which is nice
Convenient for downtown
Rooms are a little dated but they do have a plug for devices next to the bend including USB connectors - big plus - should be standard everywhere
Gym was reasonable but not great

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DrNic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for sharing your recent experiences at the Hilton Pasadena and please know that your feedback is greatly valued. I do apologize that you had to experience the inconvenience of having to turn off the A/C due to the noise; I will certainly relay this to my Engineering team.

Please kindly be advised that we are currently underway in reviewing our hotel’s renovation plans and I’m pleased that you were able to take advantage of our USB plug-in near the bed. Thank you for your patronage and we look forward to welcoming you back soon.


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Rapids, Iowa
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

This hotel was recommended to me by my boss. It has all the typical Hilton appeal - beautiful lobby, attentive staff, clean rooms, quiet atmosphere. The breakfast buffet was top notch. I woke up refreshed and ready to tackle a presentation for a major client. 'Nuff said.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank HRRunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for your kind comments on the Hilton Pasadena and I am pleased to hear that your experiences with the hotel have been satisfactory and that you were able to enjoy the top notch breakfast! I’m delighted to hear that you were able to wake up refreshed and ready to take on your day.

Thank you again for your loyalty to the Hilton Pasadena and for your patronage, we certainly look forward to welcoming you back soon to the Hilton Pasadena and wishing you safe travels!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

I booked this hotel due an proximity and name. I am very particular about hotels that I book and Hilton's chain is usually consistent. Staff & services are above par but the hotel could use room upgrades.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ppwatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for your kind comments on the Hilton Pasadena and I am pleased to hear that your experiences with the hotel were satisfactory and that you found the staff and service to be above par.

Please note that we are currently underway in reviewing our hotel’s renovation plans.
Thank you again for your loyalty to the Hilton Pasadena and for your patronage, we certainly look forward to welcoming you back soon to the Hilton Pasadena and wishing you safe travels!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Beach, California
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

Overall a nice hotel. The interior appears to be a little on the old side, but the room size was good and the bed was comfortable. The exercise room was adequate. Several cardio machines as well as free weights and space for stretching. I definitely recommend the buffet breakfast. I looked forward to that everyday...the cheese blintzes were a treat! Not a huge buffet like the big Vegas hotels, but still good choices.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank trojankelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for sharing your review on the Hilton Pasadena and I am pleased to hear that you found the room size good and the beds comfortable. I’m delighted to read that you look forward to the breakfast every day, the cheese blintzes are certainly delicious! I’m please you also had the opportunity to utilize the gym as we recently completed a full renovation of the gym and upgrade of our cardio machines.

Thank you again for your patronage, we certainly look forward to welcoming you back soon to the Hilton Pasadena!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Pasadena

Property: Hilton Pasadena
Address: 168 S Los Robles Ave, Pasadena, CA 91101-2430
Phone Number:
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pasadena
#9 Family Hotel in Pasadena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Pasadena 3.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Hilton Pasadena Hotel Pasadena
Hilton Hotel Pasadena
Pasadena Hilton Hotel

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