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“Pasadena Hilton - Family Stay”
Review of Hilton Pasadena

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Hilton Pasadena
Ranked #6 of 31 Hotels in Pasadena
Level Contributor
4 reviews
3 hotel reviews
“Pasadena Hilton - Family Stay”
Reviewed 28 July 2014

Overall a very good experience. Cleanliness, location, and value were all positive. Word of advice, if you are using the parking garage, use the unloading area on the lobby level, because there is no elevator. I would highly recommend this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 572pennir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for sharing your recent experience at the Hilton Pasadena and I am very pleased to read that you had an overall good experience! I’m glad you found the hotel to be in a great location and the hotel to be clean and of good value.

Thank you for your patronage and we look forward to welcoming you back soon to the Hilton
Pasadena!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
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English first
Commack, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 July 2014

I stayed at the Hilton, Pasadena on a business trip because my company required me to stay there. While the room was very clean, the bed very comfortable, and the bathroom was in fine shape, the carpeting and other furnishings were on the worn out side. There was no mini-refrigerator in the room which made me have to constantly go to the ice-machine which was inconveniently all the way at the other end of the hallway.The hangars in the closet were falling apart and the hair dryer old and weak. The air-conditioning in the room worked well, however, the lobby did not seem to have any air-conditioning at all and , in fact, smelled like a taxi-cab air-freshener. There was a small but nice swimming pool and hot-tub with a few floating beds and foam noodles provided. I would not stay here of my own accord.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank JL557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for your candid review and please know that good or bad, I greatly appreciate your sharing of your recent experience. Please know that I will address the air conditioning issues with our management team at our daily morning meetings to ensure the functionality of the A/C is working properly.

Regarding the mini-refrigerator, please kindly note for future reference that the hotel offers refrigerators upon request and the staff will be happy to accommodate your request with a quick and efficient delivery.

Please also kindly be advised that we are currently underway in reviewing our hotel’s renovation plans and are looking forward to this change. Thank you again for your patronage and we look forward to your return!

*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, United States
1 review
Reviewed 22 July 2014

We were so impressed with the friendliness of the staff and willingness to accommodate our needs. Everyone from the front desk to the bar to the coffee/breakfast bar, even the housekeeping staff, were sociable yet professional. A small problem with our bill was handled without delay. The room was clean (with no room deodorant smell) and the beds were so comfortable. The food at the bar was excellent! If I had any complaint it was that there is no elevator in the parking tower. We chose self-parking and had to walk down three levels with our suitcases to the first level to enter the hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Adrienne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for sharing your recent experience at the Hilton Pasadena and please know that your time in leaving such comments is greatly appreciated - I am pleased to read that you were so impressed by the friendliness of our staff and their willingness to accommodate your needs! We absolutely take great pride in upholding our service culture and thank you for confirming that we continue to uphold such standards. I will be sure to share your comments with our staff and personally recognize each department from the breakfast bar team to the housekeeping staff.

Thank you for your comments as well regarding the non-existent elevator in the parking tower, unfortunately the parking structure is managed and owned by a 3rd party which has not yet installed an elevator. For future references, please feel free to use the valet parking option which is $19 for HHonors members (free to sign up at the desk), only $1 more than the self-parking option of $18.

Thank you for your patronage and we look forward to welcoming you back soon!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kennewick, Washington
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 July 2014 via mobile

Not much to say one way or the other about this hotel.

The location is in a sweet spot close to the convention center. I could have saved on a rental car and parking since you can walk just about everywhere.

For a drought the water pressure in the shower is outstanding and there is plenty of hot.

No fridge in the room but there is a little coffee maker. It is one of those 'green' facilities and they have an AC unit that shuts off if you are not in the room.

The staff is courteous and helpful. If you are part of the Hilton Honors program WiFi is free and fast.

I bet it gets crazy busy at the end of college football season.

Stayed July 2014
Helpful?
1 Thank TTommy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for kindly sharing your recent experiences at the Hilton Pasadena. I absolutely agree with you in that the hotel is situated perfectly in the City of Pasadena. For future references with regards to refrigerators, please feel free to request one at check-in and our staff will be more than happy to deliver one to your room quickly and efficiently.

I’m delighted to hear that you found the staff to be courteous and helpful and that you took advantage of the HHonors program. Very pleased to hear you enjoyed your stay and we look forward to welcoming you back soon!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

This is a great location, walking distance to almost everything in Pasadena. However, this hotel lacks the commensurate room quality and services expected of a premium hotel. At Check in breakfast coupons, included in the room rate, were not provided, had to be requested three times and only arrived minutes before breakfast. (why couldn't these be issued at check in?) On the up side, the breakfast buffet and service is really good! Bell services were non existent. The room was small and furnishings were old and worn. No refrigerator or microwave. In General, the expected perks of a premium hotel are realized more in the value of a Garden Inn or Homewood Suites. The cost of "extras" in "premium" hotels can often exceed one night room rate and are usually included with a better room at a lower price at these "lesser" properties. This hotel is no exception. If location is key to your stay, this is a great place. If value is important, stay at a "lesser" hotel

Room Tip: Ask for a balcony room on a high floor, west facing.
See more room tips
  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Edd V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for kindly sharing your candid review on the Hilton Pasadena. Please note that we are currently underway in reviewing our renovation plans for the hotel.

With regards to the breakfast coupons, please know that this is certainly not the standard and you are correct in that the breakfast coupons are typically placed in the room key card packet, please know that I will address this will the appropriate department head. I’m delighted to hear that you felt the breakfast service to be really good and I appreciate your sharing this note.

For future references, please kindly be advised that fridge and microwave are available upon request and availability. Thank you for your patronage and we look forward to the opportunity of welcoming you back soon!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germantown
Level Contributor
553 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 17 July 2014

I had to turn off the A/c unit overnight it was just so pound - fortunately the room did not overheat
Otherwise this is a good typical hilton
No executive suite/level but they do include a breakfast coupon for the buffet which is nice
Convenient for downtown
Rooms are a little dated but they do have a plug for devices next to the bend including USB connectors - big plus - should be standard everywhere
Gym was reasonable but not great

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DrNic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for sharing your recent experiences at the Hilton Pasadena and please know that your feedback is greatly valued. I do apologize that you had to experience the inconvenience of having to turn off the A/C due to the noise; I will certainly relay this to my Engineering team.

Please kindly be advised that we are currently underway in reviewing our hotel’s renovation plans and I’m pleased that you were able to take advantage of our USB plug-in near the bed. Thank you for your patronage and we look forward to welcoming you back soon.


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Rapids, Iowa
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 16 July 2014

This hotel was recommended to me by my boss. It has all the typical Hilton appeal - beautiful lobby, attentive staff, clean rooms, quiet atmosphere. The breakfast buffet was top notch. I woke up refreshed and ready to tackle a presentation for a major client. 'Nuff said.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank HRRunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review, 9 September 2014
Dear Valued Guest,

Thank you for your kind comments on the Hilton Pasadena and I am pleased to hear that your experiences with the hotel have been satisfactory and that you were able to enjoy the top notch breakfast! I’m delighted to hear that you were able to wake up refreshed and ready to take on your day.

Thank you again for your loyalty to the Hilton Pasadena and for your patronage, we certainly look forward to welcoming you back soon to the Hilton Pasadena and wishing you safe travels!


*Please contact Csprayberry@hiltonpasadena.com so we can Make It Right for you!*

Sincerely,

Carl Sprayberry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Pasadena

Property: Hilton Pasadena
Address: 168 S Los Robles Ave, Pasadena, CA 91101-2430
Phone Number:
Region: United States > California > Pasadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pasadena
#9 Family Hotel in Pasadena
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Pasadena 3.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Hilton Pasadena Hotel Pasadena
Hilton Hotel Pasadena
Pasadena Hilton Hotel

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