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“Beautiful hotel, Unfriendly staff”
2 of 5 bubbles Review of Hotel Cheval

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Hotel Cheval
Ranked #1 of 18 Hotels in Paso Robles
Certificate of Excellence
Simi Valley, CA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel, Unfriendly staff”
2 of 5 bubbles Reviewed 4 August 2008

I would have to agree with some of the other reviews. Very rude, unfriendly staff. Took weeks to get an email answered, and only after calling. Check out some of the other hotels and B&B's instead.

    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lstboyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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389 reviews from our community

Traveller rating
    320
    49
    10
    5
    5
See reviews for
21
283
10
12
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
california
1 review
5 of 5 bubbles Reviewed 22 July 2008

I enjoyed my stay quite well.

From the lighted bar patio, comfy beds and the quaint hotel appeal (they have a horse carriage that will actually take you to dinner). Seems to be a good location for all the downtown and paso area has to offer; restaurants, wine bars/wineries, and shopping - if you must.

  • Liked — comfort
  • Disliked — parking
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank winet4rcker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orange county
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 21 July 2008

We went to the cheval for a fun filled wine tasting weekend with our friends and also to celebrate my birthday. the hotel itself is beautiful the rooms ,aameneties everything top notch , I found the staff especially the general manager to be very rude. we were also shushed by the fireplace on our first night ,we were with our group which was four couples ,and then we were chatting with some other guests that were out there after being shushed two times everyone went to bed very early. the next morning while we were waiting for our group to gather for our day of wine tasting the manager introduces herself to my husband and I and was so rude telling us that we all need to go somewhere else to hang out for the this evening , I have never in my life been treated like that we are all very successful people who travel quite often, we are not some young college rowdies!!

if you want to have any fun do not go to this hotel they are snobby and rude!!!!!.

  • Liked — beautiful property
  • Disliked — the staff was rude
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank coleaug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orange county
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 21 July 2008

This hotel is very nice for a new hotel, but the hotel manager is one of the rudest people I have ever met. We had a group of 8 that went and we sat by the fireplace at 10 pm and were talking they kept telling us to keep it down. well if you don't want people to talk then don't have sitting areas around your hotel. In the morning she blamed it all on my wife and I. well there was 4 other people from the hotel talking and the singer that was in the bar. she had to comp someone's room, someone had the nerve to complain about noise at 10 pm, If you want a small hotel with whispers then come here. the house carriage driver was rude to us and the bar at the hotel smells. At 7 am the maids make noise and will wake you up. so plan on going to bed at 9 and being up before 7. the city is great and one of the best restaurants with nice workers is level 4, I would go to Paso robles inn in its place. hotel cheval is a total waste on money and you will feel un welcome at the cheval. the cheval is a hush hotel - don't go- don't talk -and don't tell anyone about it.

  • Liked — the bed
  • Disliked — the hotel manager
  • Stayed July 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank ocpf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta, ga
Level Contributor
156 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 14 June 2008

This place is gorgeous, quiet and comfortable. When we arrived at the hotel Annabelle immediately helped us with our bags and escorted us to our room. We had a normal room on the first floor that had a very cute private patio. We slept like rocks our 2 nights there. We very much appreciated the no noise policy between 10pm and 7am. The breakfast that was delivered to our room was simple and absolutely delicious!! I used to live in France and the croissants tasted like they were from some of the best bakeries I have ever been to. They also delivered a morning paper to the room. One night at the hotel was 212.00 with taxes and I did not at all feel ripped off.
The shower was great too!!!!

  • Liked — everything
  • Disliked — nothing
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barbiflys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 8 June 2008

We had high expectations considering the reviews and the price. It was just average. The room was clean with a good bed. The shampoos and extras in the room were nice. There is a lot of noise from the street and the movie theather across the street.

The service was poor to average. The bar staff was rude. The breakfast was again average. Parking is limited. When we asked for helping parking they told us to park in the street.

When we told them of our concerns they didnt even care.

This place is way overpriced!!!!!

  • Liked — Location
  • Disliked — Price
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank richmondtraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach CA
Level Contributor
103 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 18 April 2008

Friends recommended this hotel and we had passed by it on a previous trip to Paso. The check-in was flawless as we were greeted as we walked in from the parking area, were whisked to our room and set within minutes.
We got the last room for the evening (Trumpator, in the 'Classic' category) and it was in the very front ofr the hotel. We were concerned there might be street noise, but we didn't notice any except when we first sat out on our patio that had a fountain on it.

The bed was luxurious and they paid close attention to details, from the big pillows, soft robes, textured carpet, flatscreen TV, huge shower, lots of towels, vessel sinks, great contemporary decor , horsetail do not disturb marker to the complimentary bottled water and coffee set up in the library. The king bed was the most comfortable hotel bed we've ever been in. Both of us slept soundly and never woke up during the night - highly unusual in some place that isn't home!
We enjoyed sitting in the courtyard by the roaring fire in the evening. It was a little chilly and that was a nice touch to warm us up.
Hotel staff was helpful and excellent in accommodating us. We asked to see a Deluxe or Luxury room before we left in the morning. Only a Luxury was available and it was larger than ours, with a window seating area and a fire place. Not convinced it was worth $100 more per night, but it was very nice.
Good dinner recommendations from the staff for Artisan and Villa Creek. We'll be back!

Stayed April 2008
Helpful?
Thank CAKatie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cheval

Property: Hotel Cheval
Address: 1021 Pine St, Paso Robles, CA 93446-2537
Phone Number:
Region: United States > California > San Luis Obispo County > Paso Robles
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Romantic Hotel in Paso Robles
#7 Family Hotel in Paso Robles
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Hotel Cheval 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
Hotel Cheval is Paso Robles' finest boutique, luxury hotel, located in the heart of downtown. Situated in California's prized Central Coast food and wine region, this sophisticated and intimate hotel offers well-traveled guests an experience unlike any other in the area. Hotel Cheval features exceptional, personalized service amidst thoughtfully designed and refined accommodations. ... more   less 
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Also Known As:
Cheval Hotel Paso Robles
Boutique Hotel Cheval

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