We own a vineyard in Calistoga and are very familiar with "wine country" hotels and inns.
Our stay at Hotel Cheval was very disappointing and certainly not the "luxury" experience the hotel advertises.
First, we were up all night. Noise reverberates off the inner stone courtyard so that late night revelers keep other guests awake. Our first floor room was adjacent to the inner courtyard fireplace and sitting area and with the stone surrounding the inner courtyard, the partyers seemed like they were in our room. To make matters worse, management is well aware of this problem and does nothing about it. This design flaw may be incurable.
Second, the stairway to the 2nd floor was above our room's ceiling so we heard guests going up and down the stairs all night long. We cannot understand why anyone would design a stairway over a guest room.
Third, the plumbing is terrible and the bathroom water is either freezing cold or scalding hot. Clearly, the plumbers had little or no experience in engineering a multi-storied/multiple room hotel.
No available parking. We had to illegally park and run out before 9:00AM the next morning to move our car. The inadequte hotel parking was full.
We have never stayed at a hotel with such significant design flaws. Whoever developed the structure was unknowlegeable about hotel functionality and design. Could it be that there is scarce local talent as Paso Robles has no other "luxury" hotels.
Finally, Bad attitude. When we left the next day we advised the front desk that we were up all night due to the party in the inner courtyard and the stairway above the ceiling of our room. The receptionist nodded and admitted that she had heard the noise complaints before and laughed. They never offered to reduce our room rate or offer us a discount to return.
- Official Description (provided by the hotel):
- Hotel Cheval is Paso Robles' finest boutique, luxury hotel, located in the heart of downtown. Situated in California's prized Central Coast food and wine region, this sophisticated and intimate hotel offers well-traveled guests an experience unlike any other in the area. Hotel Cheval features exceptional, personalized service amidst thoughtfully designed and refined accommodations. ... more less
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- Also Known As:
- Cheval Hotel Paso Robles
- Boutique Hotel Cheval