This was the worst stay I have ever had in a Marriott facility of any category/brand! Period!
We arrived on Sat Jan 19, in late afternoon from all-day driving just in time to take a quick shower and dress for a dinner engagement. The shower started weakly, with only half or so of the water reaching the shower head and the remainder leaking away from the tap. But I thought I could manage. Halfway through, once covered with shampoo and with my body lathered up, the shower head stopped flowing altogether and very little cold water was dripping from the tap. There I was, cold, covered in soap, a dinner party commitment looming, no rinse water, and madder than I can express. Eventually, by crouching under the tap in the tub, I was able to more or less rinse off the soap. Needless to say, we were late for dinner.
The desk clerk sent up the Maintenance Manager (Mr. Steve Rice, Chief Engineer apparently, also the site manager) to fix the problem while we were gone. When we discussed it in the morning with Mr. Steve Rice, we learned that the problem was due to low water pressure and a poor diverter design. This, we were told, is a known problem and "they" may have to redesign the diverter and install new ones. With a large smile and profuse apologies for our inconvenience and ruined evening, Mr Rice offered to credit us 1,000 points as compensation - talk about insult piled on injury!!.
Now think about this. This is a known problem which is not fixed so Paso Robles Marriott's management, is KNOWINGLY exposing their customers to this annoying inconvenience!! Mr Rice insulted us with an offer of compensation equivalent to 4% of the point value of a stay (25,000 points) at this Marriott – four ([--]) percent!!! This is neither the performance nor the level of service we have come to expect from Marriott. Incidentally, we stayed the next night at the Courtyard Marriott in Salinas and it met all expectations. The management of Paso Robles Marriott should do some bench marking and send Mr. Rice (Chief Engineer) visit them and take lessons.
- Official Description (provided by the hotel):
- As a guest at the Courtyard Marriott Paso Robles, you'll be embraced with superior accommodations here in the heart of wine country, ideally situated off of Highway 101 surrounded by over 225 local wineries within a 5 mile radius as well as the famous FireStone Walker Brewing Company. We are centrally located near beaches and attractions such as Hearst Castle, which allows our guests to take advantage of the best of the central coast region while staying with us. We are also excited to announce that our hotel has just completed renovations / remodel February of 2014, which focuses to further increase comfort for families and business travelers alike. Guests will see and feel a difference the second they step foot into one of 122 rooms or 8 suites with fresh carpets, draperies, new furnishings, light fixtures and wall vinyls. New, cotton-rich linens and plenty of fluffy pillows will ease guests into a sound night's sleep, while top-notch amenities including complimentary high-speed Internet, in-room coffeemakers, mini-refrigerators, comfy sofas, and large flat-screen TVs with premium movie channels are designed to spoil even the pickiest of leisure travelers. Business executives will enjoy new ergonomic chairs while working at spacious desks with plenty of electrical outlets along with 24/7 access to our new business center located adjacent to lobby. Visitors who need to grab something to eat can do so with ease thanks to the centerpiece of the newer lobby renovation, The Bistro - Eat. Drink. Connect. Open for breakfast and dinner, The Bistro offers Starbucks coffee, a wide selection of healthy food options and a number of tasteful selections of Paso Robles' own local wine and beer. With its superior accommodations, unexpected touches and focus on the needs of today's business & leisure traveler, the Courtyard Paso Robles hotel offers an outstanding value. Furthermore, just as you'd expect from a fine hotel in Paso Robles, California, there's a heated pool and spa to soothe and relax you. We look forward to your stay! ... more less
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- Also Known As:
- Courtyard By Marriott Paso Robles Hotel Paso Robles
- Paso Robles Marriott
- Paso Robles Courtyard