I stayed at this hotel last week as part of a large cycling tour of California. While the hotel is not officially connected to the event there are a lot of cyclists who choose to stay here as it is convenient to the camp where main activities take place. I made a reservation for myself and my riding partner for the one night.
About a week before we arrived the wonderful GM of the property called to let me know I had booked a smoking room, but she had an upgraded non-smoking room with two queen beds available. She moved us into that room which I thought was a delightful gesture of customer service and hospitality.
That good feeling continued when we arrived at the property to find they not only were expecting us, they had laid out fresh fruit, water, coffee and snacks for the cyclists in the lobby. This was a very welcome spread of snacks after a long hot day of biking.
The rooms are freshly upgraded and the bathrooms are huge and well-appointed. We were so pleased with our stay and I look forward to returning to this property next year, and will be recommending it to my entire (well-behaved!) cycling team. It really is a gem of a property and is worth the praise.