I ordered this motel on a HotelClub to sleep one night during my trip. I didn't expected anything special - just a clean room where I can sleep a night. I ordered non-smoking room - however when I arrived I received a smoking room. To my request about non-smoking room they replied "it is not a requirements, this was a special condition which was asked. But because we have no other rooms available you have to take this one." My kids were very tired so I had to stay there for a night. If they would call me couple hours before it and offer to cancel an order / or choose smoking room I would cancel and drive couple more hours to cleaner place.
The hotel itself is very dirty - stairs, floor in common areas, walls. It is like they very rarely clear it from outside. I haven't eat there because I can only imagine how dangerous it is - if they can't keep area clean would you expect they are touching food with clean hands?
The room was really one the last one remaining - it had broken peephole (really there was just a hole in a door instead of it), broken latch bolt - seems someone had kicked it out recently. The floor was with stains, bed smelt with smoke. Room barely fit two queen beds - one side was next to a wall and a very small gap between them. Faucet was leaking, shower in bathroom was screaming. Sound insulation between rooms is bad - we heard TV, steps, heard how people moved out.
The location - everyone would expect to have a hotel next to a highway - this is a usual practice. However this motel is really next to a highway - there is just a parking lot pass between highway and a building - about 10-15 feet. Because of this when truck are pass on a highway the building is shaking. Well, if you can imagine it is a form of massage then you can handle it.
Really - I had never stayed in such terrible place, even when I payed $40 per night. Considering this stay cost me $170 and there was a Marriott with $300 deal just 20 miles from this place I think it was very bad stay. I will never ever stay in Americas Best Value Inn and Suites network and recommend everyone to keep away from that network. That is really terrible network.
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- Also Known As:
- Americas Best Value Inn & Suites Petaluma Hotel Petaluma
- Americas Best Value Inn And Suites Petaluma
- Americas Best Value Inn & Suites Petaluma Sonoma County, CA