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“Good Experience and Friendly Staff”

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Quality Inn Petaluma - Sonoma
Ranked #5 of 9 Hotels in Petaluma
Reviewed 5 September 2013

We weren't sure we wanted to book this hotel as there were several negative reviews. Our stay of 2 nights was great. We have a clean, quiet, comfortable room for 3 adults. There are multiple buildings in this complex. We stayed in Building 1 near the main lobby and these rooms were in great shape. We had no complaints. The owner was present at breakfast, welcoming people with a warm smile and a "good morning." Breakfast was very good with eggs, bacon, sausage, tortillas, waffles, cereal, fresh fruit, yogurt, etc. The breakfast area was not large but there is an outdoor terrace at which we ate. We did not have a problem finding a table. The room was quite large and had everything we needed. We plan another trip next summer and plan to stay here again.

Room Tip: We were in building 1 and it has been completely remodeled.
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  • Stayed: August 2013, travelled with family
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2  Thank mumzie1039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 - 195 of 369 reviews

Reviewed 22 August 2013

Room location near exit door...doors closing from cleaning staff and exits of customers caused doors slamming from as early 4am through the morning!!!!!! This spoiled a perfect experience with this hotel!

  • Stayed: August 2013
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1  Thank grandsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013

After a horrible mess up with the rental car company, we had to find a motel at 1030 pm at night, which on a Saturday, is next to impossible and to even get a taxi to hold 6 was another night mare. Prices for most motels were out of this world. We called this one on a Whim, and it had a room available. It was small with two beds, refridgerator, hair dryer. They are outside motel rooms. There are places within walking distance but I wouldn't walk at night. Neighborhood is questionable for saftey. Manager had shuttle drive give me a ride to get milk for my toddler, so I didn't have to walk. :)
Breakfest was not the best, it was actually pretty gross. For a continental breakfest it could of been way better. Biscuits and Gravy, Gravy was poored out of can and was cold. No Cream Cheese for Bagels. So the positives on the motel, was price, staff was friendly and went out of their way for you and the rooms were clean.

  • Stayed: July 2013, travelled with family
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Thank Tag01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2013

This Hotel, you might want to be careful, they raise their price in the summer calling it Summer rates. The Quality of the Hotel does not improve with the price increase. I have pictures of the towel racks with Scum, Mold, Rust, the toilet seat I sat on rocks, the business chair had some sort of white cream on the arm of the chair. Parking is terrible , if you can find a parking spot close to your room other wise you will find yourself across the street walking to the parking lot. Thank goodness it is not raining. The Hotel service is pretty rude and some have a I do not care what your problem is. In my opinion I complained about the issues above had a two night stay and they locked me out of my second night. I was left in the parking lot no where to go. You may get the free breakfast in the morning but be prepared to bring it to your room or eat in your car because the small front lobby area does not have enough room.
Good Travels but be careful staying here.

Room Tip: Try to request Building 1 or 2 possibly 3, but the other buildings are very close to the Huge Gambli...
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  • Stayed: July 2013, travelled on business
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1  Thank Ronald A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia L, Owner at Quality Inn Petaluma - Sonoma, responded to this reviewResponded 2 August 2013

Ron A, it was good speaking with you earlier this week. As we discussed, I do not dispute any of your maintenance or staff observations and agree with all the points you made over the phone. To repeat part of our conversation, we are currently taking care of the GSA problem with re-training and developing a more comprehensive and thorough maintenance and housekeeping system to stay on top of room cleanliness. Thank you again for your honest comments, and I am very sorry for the experience you had on your last stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2013 via mobile

I've stayed at this hotel approx five times a year over four years. It used to be a friendly, clean motel with comfortable rooms. Over the past year every stay has included problems with the room. In Nov 2012 the heater didn't work during our five day stay, and we were very uncomfortably cold. Managements response was lukewarm as well.
The next stay we had problems with the TV. After traveling all day we wanted to relax in the room but instead had to wait for tv maintenance.
Recently our stay included a guy in the next room standing on his balcony smoking, the smoke being sucked into our room by the heating unit. The room smelled like cigarettes as did the bedding.
This past weeks stay we reported the window didn't lock. The desk clerks response was indignant and rude. He totally failed to satisfy us and instead displayed horrible people skills.
We are done with this AWFUL property and tired of things not working. I'm not staying here again. It is really sad because once it was such a nice place.

  • Stayed: July 2013
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2  Thank travelstoomuch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

Put off by the sky high hotel prices in San Francisco, my family and I used this hotel as a base and commuted into the city from Petaluma.
The hotel is clearly family run and you can see that they take pride in the place and are trying very hard to make it a success.
Our double queen room was a little on the small side but adequate for our needs. The hotel is located right next to a highway so expect some traffic noise.
The outdoor pool was great for the kids.
Breakfast is served in the lobby every morning. The selection is perfectly adequate but be aware that it can get congested as the area is small and there is not a great deal of seating. The owners do very well however with the space they have.
An easy 45 mins into San Francisco but would be wise to avoid rush hour.
Applebee's restaurant right next door to hotel and an IHOP right across street (kids eat free after 4pm with the purchase of an adult meal).
Safeway supermarket in town. Would absolutely stay here again.

  • Stayed: July 2013, travelled with family
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5  Thank GeorgieGirl2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2013

We enjoyed our stay at this great hotel. It has the feel of a condo rather than a hotel. Wonderful beds and breakfast. Centrally located to wine country too. Downtown Petaluma is an adorable historic shopping area.

  • Stayed: June 2013, travelled with family
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1  Thank MissssBeachy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Petaluma - Sonoma

Address: 5100 Montero Way, Petaluma, CA 94954-6535
Phone Number:
Region: United States > California > Sonoma County > Petaluma
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Petaluma
Price Range: £74 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Petaluma - Sonoma 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
At the southern edge of Petaluma, one of the oldest cites in California founded in 1858, stands the distinctive Cape Cod style complex of buildings that is the Quality Inn Petaluma. Rated three diamonds by AAA, the 108 room hotel serves as the travelers comfortable and convenient hub to historic downtown, pacific coast beaches, wetland hiking trails, golf courses, wineries and family farms. ... more   less 
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Also Known As:
Quality Hotel Petaluma
Quality Inn Petaluma - Sonoma Sonoma County, CA
Petaluma Quality Inn

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