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“I like this place, on a hill above the city”

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Hilton Garden Inn Pismo Beach
Ranked #13 of 29 Hotels in Pismo Beach
Reviewed 16 April 2014

I've stayed here twice now, and it's my new favorite hotel in the San Luis Obispo area. I had a very large room (felt fairly new or recently refurbished), free internet via ethernet cable to laptop (I don't know if you can get ethernet to go to a phone device), they had a small store where I purchased some snacks. Only complaint was the breakfast was a charge, so we went to a delicious bagel shop just down the hill. Considering we love SLO, we will probably be back to this hotel again.

  • Stayed: April 2014, travelled with family
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1  Thank zephyr64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this reviewResponded 18 April 2014

Dear Zephyr64,

I would like to take the time to not only thank you for your kind review, but for also choosing the Hilton Garden Inn Pismo Beach for your stay. I am delighted to see that enjoyed your stay with us. We pride ourselves of delivering comfortable amenities to all our guests to enhance their experience. Thank you for pointing out our large rooms (which have been recently refurbished), the free internet we provide, and our small general store. These are just a few examples of the many amenities we provide to help make you feel at home. Again, I would like to thank you for taking your time to write us a kind review and we hope to have the opportunity to accommodate you in the future!

Thank you,

Gordon Jackson
General Manager

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573 - 579 of 884 reviews

Reviewed 15 April 2014

Stop during a road trip so I was only there for one evening. Front desk was great very helpful. Room was a nice size. Internet Wi-Fi was faster than the other hotels I had been at. Parking was convenient and plentiful.

  • Stayed: April 2014, travelled with family
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Thank bhameagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this reviewResponded 18 April 2014

Dear bhameagle,

Thank you not only for your kind review, but for also choosing the Hilton Garden Inn Pismo Beach for your stay. Although it was a quick one, I am pleased to see your enjoyed your experience here with us. We pride ourselves on delivering exceptional customer service from all areas of our hotel, but I am especially humbled to know that our front desk staff was able to effectively accommodate you. Thank you for pointing out the size of our rooms, our high-speed internet and convenient parking situation. It's details such as these that we focus on perfecting to maximize our guest's experience. Thank you again for the kind review and we hope to have the opportunity to accommodate you in the future!

Thank you,

Gordon Jackson
General Manager

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Reviewed 12 April 2014

Just returned from a great stay! We're visiting Cal Poly SLO for our daughter's Admitted Day event. At first, we were trying to make reservations in San Luis Obispo, but unfortunately, they were all booked up. So the next best think was Pismo Beach which was a pleasant surprise. The city has grown since the last time that I was there (about 20 years ago). It's a lovely, vibrant seaside city now.

The hotel was just off the 101 FWY which was very convenient when we had to go to Cal Poly (15 minutes away). The room was very spacious for a hotel room and very clean. The staff was friendly and helpful. There were many restaurants nearby and even a premium outlet.

  • Stayed: April 2014, travelled with family
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Thank Jenjen8112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this reviewResponded 19 April 2014

Dear Jenjen8112,

Thank you for your kind review and for also choosing the Hilton Garden Inn Pismo Beach for your stay during your visit to Cal Poly. I am very pleased to see you enjoyed your stay with us. We are always honored to accommodate our Cal Poly affiliated guests and congratulations to your daughter on being accepted! Thank you for pointing out our convenient location. The fact that we are situated so close to restaurants, outlets and the freeway is a huge plus for our guests. I am delighted to see you enjoyed our clean, spacious rooms and that our staff was able to effectively accommodate you. We pride ourselves on deliveing exceptional customer service to make our guests feel warm and welcome. Thanks again for your kind review and we hope to have the opportunity to accommodate you next time you are in the area!

Thank you,

Gordon Jackson
General Manager

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Reviewed 4 April 2014

We stayed here for one night in February.

The staff were very friendly and helpful and our room was on the middle floor but we didn't have any problems with noise etc. The hotel is perfectly situated and has many food outlets around.

I loved the free popcorn in receiption and coffee as well.

We really apprecaited the help the hotel gave us and found all of the staff very friendly and most importantly trustworthy. We left our passports, keys, purse and Ipad in the hotel safe by mistake when we left and didn't realise this until we had reached our destination some 5 hours later. We immediately contacted the hotel who had been trying to reach our tour operator to let us know. We drove straight back and the hotel and the staff had kept everything in the safe for us. They then offered for us to take some coffee back with us and some popcorn as well which I really appreciated after such a long day.

So I would 100% recommend this hotel and hope to go back some day myself.

  • Stayed: February 2014, travelled as a couple
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Thank Hezza-74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this reviewResponded 6 April 2014

Dear Hezza-74,

Thank you for your kind review and for choosing to stay at the Hilton Garden Inn Pismo Beach. I greatly appreciate your feedback and am very pleased to see that you enjoyed your stay with us. We pride ourselves on delivering exceptional service to our guests and I'm humbled to know our staff was able to go above and beyond in that category, especially concerning the incident with your personal belongings. Thank you for noting the complimentary amenities we provide such as the freshly made popcorn and coffee. It's the little details such as these that we focus on to maximize our guests' experience with our property. Thank you again for choosing to stay with us and we hope to have the opportunity to accommodate you in the future!

Thank you,

Gordon Jackson
General Manager

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Reviewed 19 March 2014

Came for a quick getaway. Hotel was very clean and service was excellent. Rooms were updated and spacious. I love how there's a sink area just outside the bathroom. I have somewhere to get ready while someone else showers. Location is good, very close to the outlets and one exit from the pier. Their check-out system was down when we left but that didn't hinder our stay and they were truly sorry for the inconvenience.

Stayed: March 2014, travelled with friends
Thank jfizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this reviewResponded 22 March 2014

Dear jfizzy,

Thank you for your kind review and for choosing the Hilton Garden Inn Pismo Beach for your stay. I am very pleased to see you enjoyed your stay here with us, and thank you for noticing the small details in the room that we provide to our guests to increase their expereince. We pride ourselves on delivering exceptional service and I'm humbled to know our staff did just that during the brief system shutdown. Thanks jfizzy, and we hope to have the opportunity to accommodate you in the future!

Thank you,

Gordon Jackson
General Manager

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Reviewed 18 March 2014

Stayed for 5 days last week at the Hilton Garden Inn Pismo Beach and had a wonderful experience! The hotel was super clean and the staff was so friendly, from the front desk, the maids, the servers in the restaurant, even the friendly maintenance man. It is conveniently located near the interstate and easy to get to all the beaches and other sights in the area. We will definitely stay there next time we are in the Pismo Beach area! We also loved the sleep number bed; it was the first time we have slept in one. We also loved the extra touches, like the coffee and water that is in the lobby almost 24/7, and the USA Today newspaper laying out every day. Thanks again to Kelsey and Kayla and Tammy for such a great time!

  • Stayed: March 2014, travelled with family
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Thank MargyE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this reviewResponded 22 March 2014

Dear MargyE,

Thank you for your kind review and for choosing the Hilton Garden Inn Pismo Beach for your your stay. I am very pleased pleased to see you enjoyed your stay here with us and that our staff was able to magnify your visit to Pismo Beach. We pride ourselves on delivering exceptional customer service and providing our guests with those extra amenities (free coffee, fresh fruit water, daily newspaper, adjustable beds, etc.) to truly enhance their experience at our property. Thanks MargyE, and we hope to have the opportunity to accommodate you in the future!

Thank you,

Gordon Jackson
General Manager

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Reviewed 18 March 2014

This HGI has been a home away from home for me for the past year. Staff never fails to smile and offer whatever service they can provide. Although this hotel is not on the beach, it is within just a short drive and provides the safety and peace and quiet some of the pricey hotels on the beach cannot offer. The hotel is quiet and offers a great nights sleep. Beautiful grounds. The staff take great pride in keeping the grounds immaculate, the bushes and flowers pruned and trimmed and the pool and hot tub are pristine. Whether you are looking for a family weekend trip or a business trip, I would make the HGI in Pismo your first stop.

Room Tip: Ask for an odd numbered room (looking out toward the ocean) on the 3rd or 4th floor. If you want a p...
  • Stayed: March 2014, travelled on business
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Thank nippon703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this reviewResponded 22 March 2014

Dear nippon703,

Thank you for your kind review and for choosing the Hilton Garden Inn Pismo Beach each and every time you visit the area. I am very pleased to know that we have been able to provide that "home away from home" atmosphere for you. We know how traveling on business can be tiring. We take pride in going that extra mile to provide our corporate guests with daily smiles and extending them a helping hand whenever possible to help them destress after a long day's work. Thank you for noticing the details such as the location of our property and our staff's ability to keep our grounds well-maintained; it's details such as these that truly enhance our guests' experience. Thank you nippon703, and we hope to once again have the opportunity to accommodate you in the future!

Thank you,

Gordon Jackson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Pismo Beach

Address: 601 James Way, Pismo Beach, CA 93449-3502
Phone Number:
Region: United States > California > San Luis Obispo County > Pismo Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Pismo Beach
#10 Family Hotel in Pismo Beach
#13 Romantic Hotel in Pismo Beach
Price Range: £92 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Pismo Beach 3*
Number of rooms: 120
Official Description (provided by the hotel):
With 120 spacious rooms and suites, the Hilton Garden Inn Pismo beach is your new Central Coast vacation headquarters. Amenities include the Great American Grill restaurant serving breakfast and dinner, room service, Pavilion Lounge, free wireless and hard-wired internet access, pool, spa, business center, Pavilion Market serving snacks and beverages, a fitness center, a guest laundry, and over 1,600 square feet of meeting and banquet space. Close to great restaurants and the Pismo Prime Outlets, and only minutes from the beach, the Oceano Dunes, wineries, golf courses and quaint coastal towns. ... more   less 
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Also Known As:
Hilton Garden Inn Pismo Beach Hotel Pismo Beach
Mission Hotel Pismo Beach
Mission Pismo Beach

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