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“Wonderful Staff and Location”

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Hilton Garden Inn Pismo Beach
Ranked #13 of 29 Hotels in Pismo Beach
san jose, United States
1 review
“Wonderful Staff and Location”
Reviewed 4 August 2014

Great Location and amenities with a wonderful team! A true reflection of the management team! Keep up the great team Gordon and Mark! Would definitely recommend to anyone traveling to the area for business and leisure!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charmie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, 6 August 2014
Dear Charmie R,

Thank you for your kind review, and for choosing the Hilton Garden Inn of Pismo Beach. I am humbled that your stay was a memorable one. It is our goal to exceed our guests expectations and create a outlasting experience. Thank you again and we look forward to serving as your "Home away from Home" in the near future!


Thank you,
Gordon Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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865 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
Level 5 Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 August 2014

Very nice hotel. Clean, friendly staff, spacious room. Fridge took a while to cool down but comfortable bed and great shower. Unfortunately no black out curtains but I would still recommend this as a place to stay with or without kids.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, 6 August 2014
Dear Joanne L,

Thank you for your choosing the Hilton Garden Inn Pismo Beach for your stay. I am elated to know that from your recent experience, our team left such a outlasting impression. It is our promise to ensure every guest feels cared for, valued and respected, and it is feedback from guests like you that enable us as a team to continue this level of service. We take great pride in exceeding our guests expectations by delivering friendly and efficient service to meet every guest's request. Thank you again for your kind review and recommending our hotel.

We look forward to accommodating you in the near future!

Thank you,
Gordon Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bakersfield, ca, United States
2 reviews
Reviewed 1 August 2014

paid 187.00 for one night to have hard beds and a herd of elephants above us. fridge did not get cold and the elevators are quite a distance from the end rooms. also parking is a pain for luggage only can load and unload from the center of hotel so you have to move car.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, 6 August 2014
Anthony M,

I would like to thank you for writing a review about your stay with us this summer. We always strive for perfection and put our best foot forward when it comes to making our guests feel cared for, valued, and respected. I want to send out my sincerest apology that we could not make your stay 100% satisfactory. Thank you for making light of our property layout as it is different from our standard Hilton Garden Inn Brand. I appreciate your feedback, as it is truly invaluable towards the betterment of our staff's ability to greater serve our guests in the future. Once again, I apologize for the inconveniences you experienced and I am confident that should you return to the Hilton Garden Inn Pismo Beach, we will be able to exceed your expectations.

Thank you,
Gordon Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redwood City, California
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2014

Hotel was right off Highway 101 near some really nice modern, residential homes and within a short drive of the beach, restaurants, and the outlet stores. The room was a good size with 2 queens, large TV, granite side tables. The bathroom was also granite and had nice light fixtures. We had a microwave and a small refrigerator, and lots of plugs to charge up our various electronic devices. The room seemed pretty soundproof - our room faced the parking lot, but we never heard any cars, and come to think of it, we never heard any neighbors either! The pool was small, but it was warmer than the outside foggy temperature, so it was pleasant to be in. The hotel staff was also barbecuing nice quality burgers and hot dogs by the pool ($10 for a big thick burger, watermelon, and large portion of red potato salad) , which was excellent. I didn't realize some rooms had a small patio - ours didn't, and that would've been nice to have. I felt the breakfast buffet charge of $12.95 was a little steep for what was offered, but they will make custom omelettes and other stuff for you if you order them.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank MarciaMarciaMarcia2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, 5 August 2014
Dear MariciaMariciaMaricia,

Thank you for your choosing the Hilton Garden Inn Pismo Beach for your stay while here on vacation. I am elated to know that from your recent experience, our team left such a good impression. Thank you for making note of our quiet spacious guest rooms and the delicious dinner your family enjoyed poolside during our Saturday BBQ! We take great pride in exceeding our guests expectations by delivering friendly and efficient service to every guest request. Thank you again for your kind review and we look forward to the opportunity to be your "Home away from Home" again.

Thank you,

Gordon Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moreno Valley, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

Very nice hotel and easy access to the freeway and other major streets that take you to restaurants and shopping areas. Hotel is clean and has a relaxed appearance and soothing feel when you walk in. The bathrooms are very clean and linens were fresh. Towels are replaced after use.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nelson I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, 2 August 2014
Dear Nelson I,

Thank you very much for your kind review, and for choosing the Hilton Garden of Pismo Beach.
I am pleased that we were able to serve as your 'home away from home" and have high hopes for us to further exceed your expectations in the near future! We take great pride in exceeding our guests expectations by delivering friendly and efficient service to meet every guest's request. Thank you again for the positive review and we are looking forward to accommodating you on your upcoming travels!

Thank you,
Gordon Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, AZ, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

First let me say that the property and location are good. Just make sure you ask for a view, or you'll get a large room with windows that look out on the stairwell. All we could exchange that room for was one with a parking lot view. Everything else was fine.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, 5 August 2014
Dear Michael A,

Thank you for your review of your recent encounter with our hotel. I always appreciate hearing from our guests - including items of opportunity. I apologize that we were not able to accommodate your request to be switched to a view room. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however at times we do not have the same availability due to guests extending their stays with us. Once again, I apologize for the inconvenience and do hope that the next time you travel to the area you will consider staying with us again.

Thank you,

Gordon Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno, California
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 July 2014

As a business traveler you experiance a lot of good hotels. This Hilton Garden Inn at Pismo on my recent trip there July 8 was exceptional in all ways - Pefectly clean and maintained, but even more impressive out of the 5 hotel employees I met, check in, 2 in restaurant, 1 housekeeping, 1 in lobby - all 5 made an extra effort to connect in a positive way. Different enought to stand above the may other good hotels that are out there. Good well done - this quality doesn't happen by accident. Quality plus

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon J, General Manager at Hilton Garden Inn Pismo Beach, responded to this review, 31 July 2014
Dear Chris T,

Thank you very much for your kind review, and for choosing the Hilton Garden of Pismo Beach.
I am so delighted to hear of your memorable experience with our team! Our goal is to always deliver exceptional, friendly service in order to enhance each guests experience. I am pleased that we were able to serve as your 'home away from home" and have high hopes for us to exceed your expectations in the near future! Thank you again for the positive review and we are looking forward to accommodating you on your upcoming travels!


Thank you,

Gordon Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Pismo Beach

Property: Hilton Garden Inn Pismo Beach
Address: 601 James Way, Pismo Beach, CA 93449-3502
Phone Number:
Region: United States > California > San Luis Obispo County > Pismo Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Pismo Beach
#10 Family Hotel in Pismo Beach
#13 Romantic Hotel in Pismo Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Pismo Beach 3*
Number of rooms: 120
Official Description (provided by the hotel):
With 120 spacious rooms and suites, the Hilton Garden Inn Pismo beach is your new Central Coast vacation headquarters. Amenities include the Great American Grill restaurant serving breakfast and dinner, room service, Pavilion Lounge, free wireless and hard-wired internet access, pool, spa, business center, Pavilion Market serving snacks and beverages, a fitness center, a guest laundry, and over 1,600 square feet of meeting and banquet space. Close to great restaurants and the Pismo Prime Outlets, and only minutes from the beach, the Oceano Dunes, wineries, golf courses and quaint coastal towns. ... more   less 
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Also Known As:
Hilton Garden Inn Pismo Beach Hotel Pismo Beach
Mission Hotel Pismo Beach
Mission Pismo Beach

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