The grounds and the room at the Best Western Shelter Cove were all as we expected. It is a beautifully situated hotel, with plenty of amenities. Good base for a stay in the area, and we liked the breakfast offerings.
Our problems were with the staff there.
The cleaning staff removed a completely full bag of groceries from the room, and discarded it. Since we like to have healthy food for snacking while we travel, this was a real setback for us. All our organic dried fruit, nuts, crackers & peanut butter were trashed. while we were given a $20 credit for the missing food, we did not have access to stores where we could replace that food, and so it was a real hassle for us. (Also, the value of what was removed was more than $20, but I didn't have the receipts with me)
The second problem was really one that I generated, but they fell apart in customer service at their end. I had left a phone charger in the room. They told me that they had found it in the room, and that it would be shipped to me, at my expense, the following day. So far so good. But for over 2 weeks, I did not receive the phone charger. the company who handles their shipping said they never got it. i was unable to find anyone at the hotel who could tell me what had happened to it. As of now, it has just disappeared.
The lack of responsibility on their part was irritating to me. I have made many long distance phone calls trying to resolve this; the staff did not return my calls. It was a very bad ending to an otherwise fine vacation.
- Official Description (provided by the hotel):
- With sweeping panoramic views of the Pacific Ocean, The Inn at the Cove is the ideal destination for a retreat for real life. Escape your every day in our tranquil, oceanfront setting, and enjoy the hotel's beautiful grounds, outdoor heated pool and jacuzzi, newly remodeled guest rooms, complimentary continental breakfast, free parking, free Wi-Fi, and unbeatable proximity to the Central Coast's famous wine country and attractions. ... more less
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- Also Known As:
- Best Western Plus Shelter Cove Hotel Pismo Beach
- Best Western Shelter Cove Hotel
- Best Western Pismo Beach
- Pismo Beach Best Western