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“Beautiful Views”

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The Inn at the Cove
Ranked #1 of 29 Hotels in Pismo Beach
Certificate of Excellence
Los Angeles, California
Level 5 Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Beautiful Views”
Reviewed 14 June 2014

This is a well maintained property with beautiful ocean views. My room was clean and had all the usual amenities like mini fridge, coffee maker and very nice soaps & shampoos. The upper level rooms offer a spectacular view of the cliffs and ocean, although I suspect the lower room views are very nice as well. Fairly standard daily breakfast. The bed was very comfortable. The staff was friendly and helpful. Lots of nice paths to walk and enjoy the view and a small private beach area. My only thought for an improvement would be a towel bar in the bathroom. As a resident of Southern California, I'm very aware of our current drought and reusing a towel is not a problem, however there was no place to hang the towel to dry. There is a small robe hook on the back of the bathroom door, but unfortunately towels don't dry very well on hooks. Overall it was a nice property that's convienent to downtown Pismo Beach and San Luis Obispo.

  • Stayed June 2014, travelled with family
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Helpful?
1 Thank Tallwithroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this review, 23 June 2014
Tallwithroom – Thank you for your recent stay with us at the Best Western Plus Shelter Cove Lodge. We appreciate you taking the time to share your experience with us on Trip Advisor. We are so pleased that your stay with us was enjoyable and that you were able to explore our property and the surrounding area. We thank you for your comments on how we can improve and we hope to see you again when your travels return you to the area.

Sincerely,

Amber Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (257)
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2014

Great location and view. An attractive deck looking over the ocean; wonderful to sit there with a glass of wine and relax.. A choice place for anyone who loves looking at the ocean. Very nice restaurants nearby.

  • Stayed June 2014, travelled with friends
    • Value
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Review collected in partnership with Best Western

Helpful?
1 Thank 109rubyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this review, 23 June 2014
109rubyd – Thank you for your recent stay at the Best Western Plus Shelter Cove Lodge. We do offer a great location with wonderful views and private balconies/patios and are happy that you enjoyed all of these amenities. We hope to see you again when your travels return you to Pismo Beach.

Sincerely,

Amber Smith
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2014

Pleasantly surprised by this place. Great location, the views are spectacular. The room was far larger than we expected, very comfortable and clean with everything we needed, great vaue. Wish we could have stayed for more than a night, would highly recommend to anyone staying in the area.

  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this review, 23 June 2014
Dear Michelle B.,

Thank you for your recent stay with the Best Western Plus Shelter Cove Lodge and for sharing your stay on Trip Advisor. We are pleased to hear that you were pleasantly surprised by our hotel and the beautiful views that we offer. Next time we hope you will be able to stay with us longer than just the one night and we hope to see you soon!

Sincerely,

Amber Smith
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Garden Grove, United States
1 review
Reviewed 9 June 2014

We love BW Shelter Cove. The facility was beautiful as always and the staff is great! BW Shelter Cove is well located overlooking the cliffs of Pismo, but just a few miles from the center of the city. And very close to other sites such as Hearst Castle and Monterey.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this review, 14 June 2014
Don B. – Thank you for the glowing review about your stay with the Best Western Plus Shelter Cove Lodge. We are pleased that you continue to stay with us and that we continue to exceed your expectations with our staff service. We look forward to welcoming you back in the near future!

Sincerely,
Amber Smith
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec, Canada
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 June 2014

This Best Western has a beautiful property! Sitting high on a cliff overlooking the water. You can access th beach if you are interested. We did... but I would not say that it is a beach you are likely to swim at....It is very rough, lots of rocks but it is a great little beach to explore. Our family much preferred this property to the ones directly on Pismo beach. It was so beautiful and interesting to sit on the balcony and to explore the grounds of this hotel.

Our room itself was very comfortable and freshly renovated. The beds are definitely too small though. They seemed like the smallest doubles I have ever seen. It is unfortunate because other than that this place was perfect. The lobby, breakfast room, pool and rooms themselves are all super clean and all recently done.

Upon check-in we received a room at the far north end of the property. We had booked an ocean front room. Although our original view was beautiful, the way the hotel is built we also had a view onto the highway and substantial noise from the highway. We immediately went back to the front desk to see if they had a room more on the southside of the property. The youbg lady at the front desk was very sweet and without any hesitation had the change made within minutes. Our second oceanfront view was even better and the highway is completely sheltered from the angle and the way the hotel in situated. Definitely glad we made that request. It was really worth it!
Thanks to Alissa at the front dest for making it happen:)!!

We definitely would recommend this hotel if you are visiting Pismo beach! We thouroughly enjoyed our stay!!

Room Tip: ask for a room from mid-property to the southside of the property....that completely takes the highw...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Leanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this review, 14 June 2014
Dear Leanne R.,

Thank you for your recent visit and review of the Best Western Plus Shelter Cove Lodge. We appreciate all of the wonderful comments about your experience with us, which included the cleanliness of our property and rooms. We are happy that Alissa at the front desk was able to quickly move you to a location that better suited your preference. We hope you will stay with us again when you return to our area.

Sincerely,
Amber Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2014

Despite finding a lower room rate on Orbitz, we made our reservation today through the BW website so we could specify room requests, avoid third-parties, and do direct business with them. Under the "Low Rate Guaranteed", if one finds a published rate on the Internet that is lower than what is published on bestwestern.com, they will honor the lower rate. After making the reservation, we submitted an online claim form specifying where we found the lower rate; and Best Western quickly turned around and denied the claim. Their first tactic (Gail - Customer Service), stated that they were "unable to view the rate [sic] on their page after multiple attempts". After responding with screenshots instructing them how we found the lower rate, Jim - Customer Care referred us to the fine print, pointing out that Orbitz was "offering a 20% discount or sale, [and] per the low rate terms & conditions, discounted rates or sales offering do not qualify".

It was evident that Best Western was doing everything possible to avoid honoring the lower published rate. The fine print stated that "Discount, and Promotional rates are not available for the program". I interpreted "Discounted rates" and "Lower rates" to mean the same thing. So I called Customer Relations and spoke with Karl who informed me that if a rate is discounted from what the third-party [emphasis] would normally charge, then it does not qualify. I stated that this level of distinction was not in the fine print and my interpretation was therefore valid. He refused. Frustrated with the wasteful exchange, I requested them to cancel my reservation, but given the conditions of my reservation, I could not cancel it.

So now we are imprisoned by this malignant Best Western reservation. Hiding behind the fine print in this fashion to manipulate customers is bad business and tantamount to false advertising. Other customers... beware.

  • Stayed June 2014, travelled as a couple
    • Value
    • Service
Helpful?
4 Thank Gabriel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this review, 12 June 2014
Dear Gabriel W.,

We would like to thank you for taking a moment to inform us of your reservation process with the Best Western Central Reservations department. We apologize that you feel your request for “Low Rate Guarantee” was not met and feel that you were misled. In reviewing your upcoming reservation, we found that the reservation type you confirmed is an advance purchase, non cancelable reservation. Part of the low rate stipulation to this reservation is that once the reservation is confirmed it becomes non cancelable. We do understand your frustration and I would be happy to discuss this matter with you further if you would like to contact me directly. I am hopeful that we will be able to assist in finding a resolution to this matter for you. We do look forward to your upcoming reservation and we hope we are able to provide you with superior experience.

Sincerely,
Amber Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topeka, Kansas
Level 6 Contributor
184 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 June 2014

I would recommend this as a place to stay. My wife and I stayed and just drove up and down the coast. The view of the ocean was awesome and you even had a small beach to hang out at. Although I would not recommend going down to the beach for small children or seniors with limited walking abilities. The view from above is still worth the stay. The rooms were clean, comfortable, and quiet. Breakfast was above average. This is a good place to stay.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank hereintop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this review, 10 June 2014
Dear hereintop,

We would like to thank you for your recent stay and review of the Best Western Plus Shelter Cove Lodge. We are happy you were able to enjoy the private beach access and the awesome ocean views. We hope you will stay with us again when you return to the area.

Sincerely,
Amber Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Inn at the Cove

Property: The Inn at the Cove
Address: 2651 Price Street, Pismo Beach, CA 93449-2100 (Formerly BEST WESTERN PLUS Shelter Cove Lodge)
Phone Number:
Region: United States > California > San Luis Obispo County > Pismo Beach
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pismo Beach
#5 Family Hotel in Pismo Beach
#12 Business Hotel in Pismo Beach
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — The Inn at the Cove 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Overlooking the Pacific Ocean in Pismo Beach, The Inn at the Cove is an all oceanfront hotel offering stunning panoramic ocean views and a tranquil setting. Enjoy the hotel's beautiful grounds, outdoor heated pool and Jacuzzi, newly remodeled guest rooms, complimentary continental breakfast, free parking and free Wi-Fi. ... more   less 
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Also Known As:
Best Western Plus Shelter Cove Hotel Pismo Beach
Best Western Shelter Cove Hotel
Best Western Pismo Beach
Pismo Beach Best Western

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