We arrived very late at night around 1 am, on our way from AZ to San Francisco for Thanksgiving. Andrew the night clerk was right there and let us into the lobby. I asked for a "quiet" room on the ocean. He found us a top floor with a gorgeous view of the ocean and pier. We slept to the sounds of the surf and awoke to the wonderful view. Andrew offered to help us with our luggage and told us about their complimentary breakfast, which we slept through.
The room was clean and spacious. The bed comfortable. And fitted sheets! I won't stay at hotels that don't use fitted sheets. And the view spectacular.
While our check in was excellent, our check out was a little less so. We had planned to return to Pismo on our way back, but the day clerk said they wouldn't guaranty a room, even if I spoke to the manager. I'm not above "bribing" hotel staff for the best rooms and service. I do well financially and I expect and will pay for the best. My suggestion that if the hotel wanted repeat business they might want to consider accommodating good clients fell on deaf ears. Apparently they make enough money they don't need the repeat business. So we are continuing our trip via Lake Tahoe.
I rate the hotel excellent for Andrews quality service and for the location. But customer service by the daytime staff could use improvement. Overall the hotel is a fabulous place to stay. One of the best views on the CA coast, if not the world. Enjoy a wonderful location, just don't expect some of the staff or management to go out of their way for you.
- Official Description (provided by the hotel):
- Perched atop the cliffs in Pismo Beach, 90 feet above the Pacific Ocean, Shore Cliff Hotel, formerly BEST WESTERN PLUS Shore Cliff Lodge features a beautiful newly renovated oceanfront location. Boasting private balconies or patios from every room to enjoy the panoramic views, the Shore Cliff Hotel offers travelers the ideal Pismo Beach location. Enjoy the largest oceanfront heated pool in Pismo Beach, spa services, complimentary expanded continental breakfast, free Wi-Fi and free parking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Southall Travel, Travel Republic (UK), Hotels.com, TripOnline SA, Odigeo, Ebookers, HotelQuickly, getaroom.com and Cancelon so you can book your Shore Cliff Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Shore Cliff Hotel Pismo Beach
- Best Western Pismo Beach
- Pismo Beach Best Western